Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9.2 (327 reviews)
321 Reagan Drive, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-246-1916

listing image 1
Show all photos

Facilities

Free breakfast
Front entrance ramp
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Subpar breakfast
Crowded room
Parking issues

Categories

Cleanliness
8.86
Cleanliness was mentioned positively, but several reviews noted issues with room conditions.
Service
9.83
Staff received positive mentions for being friendly and helpful, enhancing the service experience.
Location
10
Proximity to attractions and shops was highlighted positively, making the location a strong point.
Room Quality
8.87
Rooms were spacious but had some issues such as dim lighting and overcrowded furniture.
Amenities
9.02
Amenities like parking and the breakfast options received mixed feedback but were generally satisfactory.
Value for Money
8.85
Considering the price, the value was perceived as acceptable but not remarkable.
Food and Beverage
8.31
Breakfast received consistent feedback as needing improvement, with cold food being a common complaint.
Overall Experience
9.86
Guests generally enjoyed their stay despite some noted shortcomings, rating the overall experience quite positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Indulge in Relaxation:

Take a dip in the indoor pool or cozy up by the lobby fireplace. Enjoy complimentary Wi-Fi during your stay.

Delightful Dining and Breakfast:

Savor snacks from the on-site deli and fuel up with a daily complimentary buffet breakfast.

Convenience and Comfort:

Experience convenience with amenities like free parking, wired internet access, and a 24-hour front desk.

Experience a central location with easy access to Gatlinburg's attractions. Book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 327 reviews
Cleanliness: 8.86
Service: 9.83
Location: 10
Room Quality: 8.87
Amenities: 9.02
Value for Money: 8.85
Food and Beverage: 8.31
Overall Experience: 9.86
S
Sridhar
8
Pros:

Very good

2025-10-11 • via Nuitee
C
Christine C
10
Pros:

Hotel was very nice, new and clean and could walk to town. Breakfast was good and service was great. A/c nice and cool, comfortable bed.
Free parking was great, but the spaces were tight.
Only complaint was the people above me were noisy, but that’s not the hotel‘s fault. They did say they would handle it and it got a little better. Recommend the top floor.

2025-10-11 • via Nuitee
M
Michael
10
Pros:

Clean room very new and modern
Staff was nice. Parking was adequate but very tight parking spots for a big suv

2025-10-10 • via Nuitee
D
Deidra • family
10
Pros:

We enjoyed our stay. The staff was polite and pleasant and room was clean and comfortable
The only con was the parking. Since everyone drives big cars now, it made the parking tight.

2025-10-10 • via Nuitee
S
Shawn
10
Pros:

Rooms were spacious and very clean. Staff very friendly with a little market by the front desk if you need bathroom stuff amd drinks. Parking is a bit tight for bigger vehicles. And definitely dont recommend parking in the parking garage if u have a full size pickup!

2025-10-09 • via Nuitee
R
Randy
8
Pros:

The hotel was great and clean, desk attendant was very nice. Excellent location, however, parking either under the hotel or the alternative parking outside, can be very challenging if you’re driving a large SUV or truck. If so, definitely don’t park underneath, I couldn’t go any further at one point or I would have hit either vehicle on both sides. It is in a “U” shape and I couldn’t get to the exit and had to back all the way through the tight areas just to get out. It was tricky.

2025-10-09 • via Nuitee
V
Victor • family
10
Pros:

Great location and very clean

2025-10-09 • via Nuitee
D
david
8
Pros:

Nice place but parking lot is tiny not good for big SUV or trucks

2025-10-04 • via Nuitee
K
Kasi
10
Pros:

The employees were super friendly. Everything was clean and comfortable.

2025-10-03 • via Nuitee
R
ronald • partner
10
Pros:

Everything was amazing. Thank you

2025-10-03 • via Nuitee
D
Diana
10
Pros:

This hotel met and exceeded my expectations. Clean, friendly and great location.

2025-10-03 • via Nuitee
S
Shannon
10
Pros:

This was a newer establishment that I didn’t know was there. I really like it and will return.

2025-10-02 • via Nuitee
C
Clayton
10
Pros:

.

2025-10-01 • via Nuitee
M
Melissa
10
Cute
Pros:

Walkable to downtown area

2025-10-01 • via Nuitee
M
Mitchell • family
2
Pros:

I was in a wheel chair during my stay and they offered no assistance. They couldn't give my group instructions on how to use the lift for the pool to safely enter, and could not provide me with temporary accomodations for accessibility purposes. The breakfast on Tuesday morning was frozen food warmed up in the microwave, horrible. There was always no staff at the front desk and requires handicapped guests to come to the counter to retrieve towels instead of providing assistance.

2025-10-01 • via Nuitee
D
David
10
Great place
Pros:

Excellent motel. Clean and quiet.

2025-10-01 • via Nuitee
M
Matthew
6
Average
Pros:

Average hotel but not impressive. Positives: comfortable bed, nice shower with good water pressure and easy check in. Close to Main Street so was able to walk to many destinations. Parking garage was a plus. Negatives: Breakfast was subpar. Ice machine was not on every floor. Large gap at bottom of the room door letting in light and noise all night. Room was crowded with furniture and dimly lit. Window view was of trash and c-cans. For the price paid, it met our needs but wasn’t overall impressed.

2025-09-28 • via Nuitee
P
Paul • family
10
Pros:

The hotel is relatively new. The room was spacious and bed was comfortable.
The staff, especially Janiel and Dave, went above and beyond in making our stay memorable.
Breakfast was standard as with other hotels. It could use some improvement but was sufficient.

2025-09-27 • via Nuitee
C
Candy • friends
8
Pros:

The hotel was close to the shops/dining. Easy check-in, clean room. Breakfast was just ok, not alot of options & eggs and sausage were cold.

2025-09-27 • via Nuitee
B
Brittany • family
8
Pros:

We had a great stay. The room was clean, housekeeping came in every day making sure we were stocked up on towels and washcloths. The front desk was extremely friendly and helpful at check in and check out. I always get a room on the top floor so there’s no one above me and it was super quiet.
Our room faced the strip and we had a great view of the space needle and the skylift and skybridge. It was a little bit of a hike down to the parkway but nothing too hateful.
Parking was a little tight but nothing too bad as long as you pulled all the way up to the curb. Breakfast was a little lacking, maybe need to add some more hot options.

2025-09-26 • via Nuitee