Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9.2 (327 reviews)
321 Reagan Drive, Gatlinburg, Tennessee, 37738 , Gatlinburg , US
1-865-246-1916

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Facilities

Free breakfast
Front entrance ramp
Fireplace in lobby
Electric car charging station
Free WiFi
24-hour front desk
Luggage storage
Ski storage
Wheelchair accessible
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Subpar breakfast
Crowded room
Parking issues

Categories

Cleanliness
8.86
Cleanliness was mentioned positively, but several reviews noted issues with room conditions.
Service
9.83
Staff received positive mentions for being friendly and helpful, enhancing the service experience.
Location
10
Proximity to attractions and shops was highlighted positively, making the location a strong point.
Room Quality
8.87
Rooms were spacious but had some issues such as dim lighting and overcrowded furniture.
Amenities
9.02
Amenities like parking and the breakfast options received mixed feedback but were generally satisfactory.
Value for Money
8.85
Considering the price, the value was perceived as acceptable but not remarkable.
Food and Beverage
8.31
Breakfast received consistent feedback as needing improvement, with cold food being a common complaint.
Overall Experience
9.86
Guests generally enjoyed their stay despite some noted shortcomings, rating the overall experience quite positively.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:23

Property Description

Indulge in Relaxation:

Take a dip in the indoor pool or cozy up by the lobby fireplace. Enjoy complimentary Wi-Fi during your stay.

Delightful Dining and Breakfast:

Savor snacks from the on-site deli and fuel up with a daily complimentary buffet breakfast.

Convenience and Comfort:

Experience convenience with amenities like free parking, wired internet access, and a 24-hour front desk.

Experience a central location with easy access to Gatlinburg's attractions. Book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now!

Important information:

  • Pool access available from 10:00 AM to 10:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

9.2
Based on 327 reviews
Cleanliness: 8.86
Service: 9.83
Location: 10
Room Quality: 8.87
Amenities: 9.02
Value for Money: 8.85
Food and Beverage: 8.31
Overall Experience: 9.86
O
Owens • solo_traveller • us
10
Pros:

The great price and very clean.

2026-05-16 • via Nuitee
F
FadiT • couple • us
10
Pros:

Good value for money
Location
Clean
Friendly staff

2026-05-14 • via Nuitee
S
smith • couple • us
10
We love it and continue to book this location every time we visit
Pros:

The wildlife, every time we come we see black bears. They aren’t aggressive or anything like that but we see them

Cons:

There’s nothing bad to say

2026-05-10 • via Nuitee
A
Annett • couple • us
8
2026-05-04 • via Nuitee
J
Jessica • couple • us
10
Pros:

This was our second time staying here. The location to the parkway can’t be beat. It’s far enough away that it’s quiet at night, but an easy walk fo any parkway activities. Our room was absolutely huge and we appreciated that the sleeping area was separate from the sitting area.

Cons:

Nothing

2026-05-02 • via Nuitee
S
Sandefer • couple • us
10
Very pleased!
Pros:

Very good!

2026-05-02 • via Nuitee
J
JUAN CARLOS ESPARZA A. • solo_traveller • ec
10
Desayuno basically, simple.
Pros:

Todo

Cons:

El desayuno, deberia haber mas variedad

2026-04-23 • via Nuitee
L
Luo • couple • us
9
2026-04-20 • via Nuitee
G
Garen • couple • us
9
2026-04-18 • via Nuitee
P
Patriece • family_with_children • us
10
The hospitality was great , along with the staff.
Pros:

The place and location was great but the breakfast both days were horrible. The staff couldn’t assist because they didn’t even speak or understand English .

Cons:

Was cold n wasn’t good breakfast

2026-04-16 • via Nuitee
T
Tiffany • solo_traveller • us
1
Pros:

Room was clean and staff were nice.

Cons:

Too loud, bed was absolutely horrible

2026-04-15 • via Nuitee
M
Maruschak • solo_traveller • us
10
2026-04-14 • via Nuitee
A
Alyssa • family_with_children • us
10
2026-04-14 • via Nuitee
S
Stephanie • solo_traveller • us
10
2026-04-14 • via Nuitee
K
Kelly • couple • us
9
Pros:

Near local attractions. Easy walk to town.

2026-04-13 • via Nuitee
W
Wilson • family_with_children • us
8
Small disorganized
Pros:

It was clean.

Cons:

They did not provide a cot!!
The breakfast area was a disaster! There was no flow to it because they had the waffles makers in the middle of everything and it jammed up everything. The waffle makers should have been over there where the cereal was located off to itself.. the coffee machine was a disaster!!
The parking was a disaster. Tiny slots could not get a van in a parking spot without getting your vehicle door banged.
The pool was too small because they allowed too many people in at one time..
You could hear the people in the hall!!

2026-04-10 • via Nuitee
S
Sovanney • family_with_children • us
8
2026-04-08 • via Nuitee
K
Katherine • family_with_children • us
10
I enjoyed the stay I was able to extend our stay due to only reserving one day but we got snowed in and they were able t
Pros:

The staff was amazing and helpful and clean

Cons:

Everything was amazing

2026-04-08 • via Nuitee
D
Donna • family_with_children • us
10
I would definitely come back and also refer my family and friends
Pros:

The staff was very pleasant. The view was beautiful. The cleanliness.

Cons:

Crowded breakfast area

2026-04-08 • via Nuitee
E
Edgar • extended_group • us
10
Pros:

Genial recomiendo este lugar 100%

2026-04-05 • via Nuitee