Comfort Suites Gatlinburg Downtown-Convention Center

Hotels
•
Comfort Suites
9 (1198 reviews)
321 Reagan Drive , Gatlinburg , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Very clean rooms
Great, walkable location
Friendly and helpful staff
Good value/price
Modern, comfortable rooms
Free covered parking (when space fits vehicle)
Cons:
Parking spaces very small/tight for larger vehicles
Indoor pool too warm/poor ventilation
Breakfast issues: late, not warm, limited, and occasional trash overflow
Occasional indifferent or unhelpful front desk staff
No hot tub
Uncomfortable sofa bed for some guests
Excessive disposable waste at breakfast

Categories

Cleanliness
9.5
Repeatedly praised as very clean and well maintained across many reviews, though one report mentioned a dirty couch and occasional trash overflow at breakfast.
Service
9.2
Staff is frequently described as friendly, welcoming, and helpful; isolated reports of indifferent or lazy front desk behavior slightly lower this score.
Location
9.4
Consistently praised for being convenient and walkable to shops, restaurants, and the Gatlinburg strip; one note that it was a bit removed from some places.
Room Quality
9.1
Rooms described as modern, comfortable, and matching photos; occasional negatives include an uncomfortable sofa bed for some guests.
Amenities
7.8
Free covered parking and an indoor pool are available, but multiple complaints about very tight/narrow parking spaces, the pool being overly warm/poorly ventilated, and lack of a hot tub.
Value for Money
9.3
Frequently noted as good value with competitive pricing and high perceived quality for the price paid.
Food and Beverage
7.7
Breakfast is available and liked by some, but several reviews mention late starts, not-warm food, limited/poor selection, and cleanliness issues (overflowing trash).
Overall Experience
10
Overall very positive experiences reported with many guests recommending the hotel and indicating they'd return; remaining issues (parking, pool temperature, occasional staff lapses) did not outweigh general satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-05 06:45

Property Description

Convenient Location
Modern Amenities
Outdoor Activities

To experience the best of Gatlinburg, book your stay at Comfort Suites Gatlinburg Downtown-Convention Center now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1198 reviews
Cleanliness: 9.5
Service: 9.2
Location: 9.4
Room Quality: 9.1
Amenities: 7.8
Value for Money: 9.3
Food and Beverage: 7.7
Overall Experience: 10
S
Shelby • family_with_children • us
8
2026-08-07 • via Nuitee
K
Khawaja • family_with_children • us
9
2026-08-07 • via Nuitee
L
Liz • couple • us
10
2026-08-07 • via Nuitee
K
Karol • solo_traveller • us
7
2026-08-05 • via Nuitee
K
Kashif • family_with_children • pk
10
2026-08-05 • via Nuitee
M
Melissa • couple • us
6
Pros:

It was very clean and peaceful

Cons:

The pool was ice cold it was supposed to be heated and we had to complain to get the heat turned on to even be able to get in the pool. The parking was horrible. We have a big vehicle a Tahoe and one car in particular wasn’t pulling up far enough making it difficult and even impossible to get around them. We had to back out of the parking garage because we could t get around. We went to complain and was told nothing they could do. We weren’t scheduled to leave until the next morning but went ahead and left that night because of this.

2026-08-04 • via Nuitee
B
Brenda • family_with_children • us
8
2026-08-03 • via Nuitee
G
Greene • solo_traveller • us
8
2026-08-03 • via Nuitee
L
Laura • family_with_children • us
8
2026-07-25 • via Nuitee
Любов • family_with_children • us
9
2026-07-25 • via Nuitee
L
Liudmyla • couple • us
5
2026-07-24 • via Nuitee
L
Lori • solo_traveller • us
9
2026-07-23 • via Nuitee
C
Carol • solo_traveller • us
9
We enjoyed our stay & would recommend it .
Pros:

Very clean, quiet & the staff was nice. It was close enough to walk to shop & restaurants.

2026-07-23 • via Nuitee
S
Sharon • couple • us
7
Our stay was quite nice. Walked to everything!
Pros:

Location and price

Cons:

Parking was very compact, very tight for our Ram 2500. Pool was too steamy because it was enclosed with little ventilation.

2026-07-23 • via Nuitee
W
William • family_with_children • us
10
2026-07-21 • via Nuitee
S
Shannon • solo_traveller • us
9
2026-07-21 • via Nuitee
B
Brent • solo_traveller • us
9
Pros:

Polite staff, and clean rooms.

Cons:

Breakfast was late first day of the stay, and not warm.

2026-07-21 • via Nuitee
E
Elvis • solo_traveller • us
10
2026-07-20 • via Nuitee
S
Sierra • couple • us
7
2026-07-19 • via Nuitee
R
Rita • solo_traveller • us
7
2026-07-16 • via Nuitee