Candlewood Suites Southfield - Detroit by IHG

Hotels
•
IHG
8 (56 reviews)
26250 American Dr, Southfield, Michigan, 48034 , Southfield , US
1-2482267060

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Pets allowed

Facilities

Elevator
Smoke-free property
Free self parking
LED light bulbs
Coin laundry on site
Wheelchair-accessible public washroom
Water-efficient showers only
Accessible shuttle
No accessible shuttle
Free WiFi
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (multiple mentions, specific praise for 'Jesse')
Good value/price; pleasantly surprising for cost
Pet-friendly and welcoming to dogs
Comfortable beds and generally roomy layouts
Good parking availability
Lobby coffee and kitchen cookware available
Cons:
Repeated cleanliness problems: dirty floors, yellow towels, cigarette burns, mildew smell
Limited housekeeping for short stays (cleaning only with 7-night stays)
Maintenance issues: shower door off track, clogged toilets, AC leaks, door lock problems, rattling fan
Missing in-room amenities: iron, luggage rack, side table
Inconsistent replenishment of in-room coffee/amenities
Some units reported strong odors or not being cleaned prior to arrival

Categories

Cleanliness
5.5
Multiple reviews cite unclean conditions: dirty floors, yellow/old towels, cigarette burns, mildew smell, and reports rooms not being cleaned — cleanliness is a clear weakness.
Service
10
Consistently praised: numerous comments about friendly, welcoming and helpful staff (specific mentions of Jesse and fast check-out); service is a major strength.
Location
8
Standard quality for this hotel tier.
Room Quality
7
Mixed: many guests liked the bed and room layout and cookware, but there are complaints about maintenance (shower door off track, clogged toilet, door lock issues, AC leaks) and limited in-room surfaces.
Amenities
6.5
Amenities are limited for short stays: lobby coffee available and kitchen cookware present, but missing in-room items (iron, luggage rack, side table), limited housekeeping policy and inconsistent coffee replenishment.
Value for Money
9.5
Frequently described as reasonably priced or a great option for the money; several guests were pleasantly surprised by value.
Food and Beverage
8
Lobby coffee/tea is appreciated; no on-site restaurant noted and some issues with in-room beverage supplies (coffee packets not replenished).
Overall Experience
9.5
Overall impressions skew positive due to excellent staff, pet-friendly policy, good value and many clean/comfortable stays; however notable cleanliness and maintenance issues create a mixed experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Experience the perfect blend of comfort and convenience at Candlewood Suites Southfield - Detroit by IHG.

Spacious Guestrooms: Relax in one of our 122 uniquely decorated guestrooms, each featuring a kitchenette complete with full-sized refrigerators and stovetops, ensuring you feel right at home during your stay.

Top-notch Amenities: Enjoy complimentary wireless internet access and smart televisions with satellite programming. Our hotel also offers laundry facilities, ensuring your stay is as comfortable as possible.

Prime Location: Situated just minutes from Detroit Zoo and other key attractions, our hotel places you within easy reach of essential services and local highlights.

Don’t miss out on an unforgettable experience — book your stay with us today!

Important information:

  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Pets cannot be left unattended

  • Pets

    Pets allowed

  • General

    Private host property

See all policies

Location

Guest Reviews

8
Based on 56 reviews
Cleanliness: 5.5
Service: 10
Location: 8
Room Quality: 7
Amenities: 6.5
Value for Money: 9.5
Food and Beverage: 8
Overall Experience: 9.5
T
Tischa
6
Pros:

Parking was fine, staff was fine, room had a stinky smell from previous person who was there. The towels were not fresh.

2025-10-11 • via Nuitee
R
Rhys • partner
10
Pros:

Everything was great. Friendly staff, big room, very dog friendly. Great coffee maker in lobby for complimentary coffee and tea. Reasonably priced.

2025-10-08 • via Nuitee
D
DARRON • family
8
Pros:

Quit friendly saff

2025-10-07 • via Nuitee
S
Stephanie
4
Pros:

Staff are great. The place is not great.

2025-10-05 • via Nuitee
R
RaChel
10
Pros:

Nice place

2025-10-04 • via Nuitee
J
Joan
8
Pros:

Clean room, good parking. Staff was not willing to replenish coffee for kitchen. I used the two packets the first day. I did not know this was an extended stay property. Coffee was available in the lobby.

2025-10-03 • via Nuitee
D
Donna
10
Pros:

The room and bed were very nice. There was a great array of necessary dishes and cookware... One skillet was a bit burned and that's my only complaint.

2025-10-02 • via Nuitee
D
Diane
8
Pros:

My stay was good, only stayed 1 night. I would definitely choose this location again. Much thanks to Jesse for his help.

2025-09-27 • via Nuitee
M
Mark
10
Surprised
Pros:

All good. Surprised how nice it was for the price.

2025-09-26 • via Nuitee
A
Aubrey • family
10
Pros:

CLEAN

2025-09-23 • via Nuitee
B
Bronwyn
10
Pros:

This was my first time staying at a Candlewood Suite. I was pleasantly surprised. I would recommend this location especially if you are attending an event in the area. The room was very clean. The cost was reasonable as well. Jesse was the afternoon staff who checked me in. He is amazing! I don't know the name of the male who did my checkout, but he was great too.

2025-09-15 • via Nuitee
D
daya
10
Pros:


qq

2025-09-05 • via Nuitee
A
Andrea • family
6
Pros:

Staff was friendly, engaging and kind. However the accommodations were just adequate.

The room lacked amenities, such as a luggage rack and a side table for dining. Room door lock had issues (solved by employee showing us we had to jiggle the door).

This property is a much better fit for a long term stay but for stays of 7 days or less, it didn’t work for us.

2025-09-02 • via Nuitee
S
sherria • partner
10
Pros:

The staff is welcoming and friendly and helpful the rooms are beautiful and clean and roomy

2025-09-02 • via Nuitee
L
Lymon C.
8
Pros:

The shower door was off track n kept sliding open while bathing.

2025-08-24 • via Nuitee
A
Andrea
8
Great option for the money.
Pros:

Our check-in experience was fantastic. Very kind and helpful staff. Bed was comfortable. Bathroom was clean. No complaints on the room itself. The only negative was the fan in the bathroom was rattling. And there was no separate switch for it. So if you turned the light on, the fan also came on which was noisy and kind of annoying. Check-out was super fast. Definitely decent enough for the money. I’d stay again.

2025-08-24 • via Nuitee
C
Cassandra
8
Pros:

Clean and comfortable. Front desk was very helpful.

2025-08-19 • via Nuitee
E
Evangeline
10
Pros:

Great experience

2025-08-18 • via Nuitee
L
LaJuane
10
Pros:

The staff was super friendly

2025-08-15 • via Nuitee
C
Candice • family_with_children
4
Pros:

There was not an iron in the unit when checked in, mentioned it to the front desk and he came and verified and never came back with one. The bathroom was dirty with cigarette burns on the sink. I mentioned all this to the staff as well.

2025-08-12 • via Nuitee