Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Lift / Elevator
Luggage storage
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Convenient central location (close to Union Square/Chinatown)
Friendly/helpful staff and welcoming check-in
Clean rooms reported by multiple guests
Comfortable beds; some rooms spacious
Good for a short, value stay according to several reviewers
Cons:
Room issues: small, dark, aged rooms, poor soundproofing
Serious isolated cleanliness problems reported (bed bugs, mould smell)
Breakfast frequently mishandled or not provided; poor refunds
Bar/café often unattended or closed; welcome drink not redeemable
Wayfinding/safety concerns near entrance and unexpected security deposit

Categories

Cleanliness
7.8
Several guests explicitly praised cleanliness ("Very clean", "La pulizia"), though there are serious isolated issues reported (bed bugs, mould smell in a room) that lower confidence slightly.
Service
8.8
Multiple comments note friendly/helpful staff and a warm welcome; some service gaps noted (absent bar staff, late check-in) but overall service sentiment is positive.
Location
9.2
Location is frequently praised (close to Union Square, easy access, "Die Lage war sehr gut"), with a few complaints about wayfinding and a less-favourable immediate neighbourhood in one report.
Room Quality
6.2
Rooms receive mixed-to-negative comments: many say rooms are small, dark, aged, poor soundproofing, and some report mould or other issues; a few noted spacious or comfortable beds, but overall room quality is a weakness.
Amenities
6.6
Amenities underperformed in guest reports: bar/café areas felt closed or unattended, welcome drinks could not be redeemed, breakfast availability was inconsistent and parking issues were raised.
Value for Money
7.6
Mixed signals: some found it good value for a short stay and comfy beds, while others felt the price did not match expectations (poor refunds, missing breakfast, unexpected security deposit).
Food and Beverage
6.9
Food/Beverage feedback is mixed — positives like beer and panini on arrival, but multiple complaints about booked breakfast not being provided, inconsistent breakfast service, and inaccessible welcome drinks.
Overall Experience
8.5
Overall impression is mixed-to-positive: strong location and generally helpful staff create a decent stay for many, but recurring issues (room quality, amenities, breakfast handling) prevent a consistently higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Unique Urban Boutique Experience

Luxurious Amenities
Indulge in our guest rooms featuring cable TV, with select options offering flat-screen TVs, iPod docking stations, and refrigerators for your convenience.

Convenient Location
Explore nearby attractions such as Union Square, Fisherman's Wharf, and Grace Cathedral within minutes from the hotel. Plus, easy access to San Francisco International Airport just a short drive away.

Book now to experience the perfect blend of luxury and convenience at Hotel Vertigo in San Francisco!

Important information:

Please note: The valid credit card used to make the reservation will be required at the time of check in.

Please contact the hotel directly for reservations for 5 or more rooms.
The Resort Fee includes the following amenities for two guests:

-Access to the fitness center and FloWater station

-Board games upon request (available in the lobby)

-Complimentary printing services (up to 10 pages)

-Robes, slippers, and a mini fridge upon requestGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.7
Based on 135 reviews
Cleanliness: 7.8
Service: 8.8
Location: 9.2
Room Quality: 6.2
Amenities: 6.6
Value for Money: 7.6
Food and Beverage: 6.9
Overall Experience: 8.5
S
Susan • solo_traveller • es
8
2026-10-30 • via Nuitee
J
Jacqui • solo_traveller • gb
7
We were made welcome and the price reflected the location
Pros:

Very friendly welcome and delicious beer and panini at the bar on arrival.

Cons:

The bedroom was a little plain with no pictures or rugs

2026-10-28 • via Nuitee
F
Fazeela • solo_traveller • au
6
Pros:

staff were helpful

Cons:

bed bugs

2026-10-27 • via Nuitee
S
Steve • couple • gb
7
Pleasant enough if you like dark rooms and a hike to the Piers
Pros:

Easy to find and get back and forth to and from, clean

Cons:

The room we had was very dark, further away from the areas we wanted to visit, but got sorted by using public transport etc.

2026-10-22 • via Nuitee
J
Julia • couple • de
4
Pros:

Die Lage war sehr gut

Cons:

Wir hatten ein Frühstück für zwei Personen gebucht (und uns deshalb für dieses Hotel entschieden). Vor Ort hat man uns dann mitgeteilt, dass es kein Frühstück gibt und eine lächerliche Erstattung erhalten.
Die Zimmer sind - auch für ein Stadthotel - sehr klein.

2026-10-22 • via Nuitee
P
Pozzy Dons • family_with_children • au
7
2026-10-21 • via Nuitee
J
Joel • solo_traveller • gb
6
Spacious central stay, but needs TLC.
Pros:

A great, convenient location just a 10-minute walk from Union Square and Chinatown, with easy access to nearby bus stops. The room was generously spacious, well-equipped, and featured a comfortable bed with reliable daily housekeeping.

Cons:

The hotel falls short of a 4-star experience and feels more like a 3-star property. The landing carpets are dated, and the overall interior lacks a welcoming curb appeal upon entry. Soundproofing is poor, leading to multiple sleep disturbances from neighbouring rooms. Additionally, the bar, café, and lounge areas felt closed-off and uninviting, and I was unable to redeem the offered welcome drink as staff were consistently absent from the bar/café area.

2026-10-19 • via Nuitee
N
Nicholas • couple • gb
8
Nice place would use again
Pros:

Very clean and kind staff

Cons:

Breakfast was booked but not provided so small discount given

2026-10-19 • via Nuitee
E
EMMANOUIL • family_with_children • gb
9
Pros:

Lovely stay

2026-10-13 • via Nuitee
Y
Yassin • solo_traveller • ch
10
2026-10-11 • via Nuitee
L
Lukasz • couple • gb
2
Feels like you’re in a motel
Pros:

The lobby was ok

Cons:

Very aged, room smelled of mould, many doors looked like someone was trying to force their way in. No way this is a 4-star hotel.

2026-10-10 • via Nuitee
M
Michiko • solo_traveller • jp
8
Pros:

It's good location to access anywhere of San Francisco.

Cons:

How come they collected the security deposit. That is annoying!!

2026-10-08 • via Nuitee
F
FABIO • couple • it
5
NON CI TORNEREI
Pros:

La pulizia, la doccia, il distributore dell'acqua

Cons:

Non ci è piaciuta la posizione. In primis abbiamo fatto fatica a trovare l'hotel in quanto Google maps non ci ha indirizzato correttamente. Abbiamo scoperto non funzionare molto bene sopratutto con Android e siamo capitati in una via, vicina all'hotel con gente non molto raccomandabile. Per raggiungerlo abbiamo dovuto chiedere informazioni ai passanti. Dalle 18 l'hotel dispone di una guardia per la sicurezza. Personalmente la sera siamo stati in camera rincasando presto...altra cosa che assolutamente non ci è piaciuta la gestione della colazione. Essendo il nostro soggiorno di domenica la colazione non c'era. Non esiste o c'è sempre o mai. Tra l'altro negli altri giorni ci sono diverse modalità per usufruire della stessa. L'insonorizzazione delle stanze dire che è scarsa è fare un complimento potevo sentire tutto quello che diceva il mio vicino parola per parola. Tra l'altro la nostra camera era quella vicina all'ascensore vi lascio immaginare...in bagno non c'era nemmeno posto per appendere la salvietta delle mani. Unica nota positiva la doccia molto molto apprezzata. Il check in alle 16 e 30 troppo tardi. Personalmente non ci tornerei e alloggerei in un'altra zona. Per il prezzo pagato mi aspettavo di meglio. Ho dato 5 perché l'hotel era pulito e quello è un punto di forza il resto è da rivedere.

2026-09-19 • via Nuitee
P
Pamela • couple • us
7
The hotel was was in a good location to walk to Union Square, Comfy & Good value for a short stay.
Pros:

Location, and the beds were comfy.

Cons:

I did not like the bathroom space. Too small you need more counter space for tolitries , make up, hair dryers etc
The closet space was bigger. PARKING needs to be comped.

2026-09-14 • via Nuitee
E
Erika • solo_traveller • it
8
2026-09-12 • via Nuitee
M
Monica • family_with_children • us
8
Pros:

Everything was great. Loved the retro look but everything was also fresh and new. I love that there was not carpet in the room.

Cons:

If I would suggest one thing, it would be to have coffee available downstairs from 6 AM on.

2026-09-12 • via Nuitee
K
kristina • couple • de
1
Enttäuschende Buchung!
Pros:

Die Zimmer hatten eine angenehme Größe und das Service Personal war sehr freundlich. Zudem hatte das Hotel eine gute Lage. Alle wichtigen Punkte waren gut mit dem Bus zu erreichen, wenn er denn mal kam 😀.

Cons:

Wir waren insgesamt 8 Nächte dort und haben das Hotel inklusive Frühstück gebucht. Am ersten Tag hat sich herausgestellt, dass das Frühstück nur aus schwarzem Kaffee, Tee und drei unterschiedlichen Gebäckstücken besteht. Alles andere hätte den regulären Preis gekostet (15-25$). In meiner Welt ist das kein inkludiertes Frühstück. Ebenso ist es aufgrund des Feiertages 2x ausgefallen. Am letzten Tag wurde uns dann zusätzlich mitgeteilt, dass es kein Frühstück mehr gibt, da es auch eigentlich nur eine Promo Aktion war.

Der Aufzug im Gebäude ist sehr klein, bei großem Andrang ist mit hoher Wartezeit zu rechnen.

Im Zimmer selber ist in alle Räumen (Schlafzimmer, Bad & Kleiderschrank) ein automatischer Lichtsensor eingebaut (Bewegungsmelder). Dieser ist so eingestellt, dass er nach sehr kurzer Zeit (maximal 1 min) bei nicht Bewegen wieder aus geht. Beim Duschen wurde es dann ganz spannend, da man mehrmals während des Duschens wieder aus der Dusche raus musste um den Bewegungsmelder zu aktivieren. (Hinter der Glasscheibe in der Dusche wurden die Bewegungen nicht erkannt). Die Türen in der Dusche wurden jeweils a die falsche Seite montiert, sodass es extrem umständlich war die Tür wieder aufzubekommen. (Schiebetür). Wir haben die Tür einfach nicht mehr ganz zu gemacht und haben in Kauf genommen, dass der Fußboden halt nass wurde.

Im Schlafzimmer ging Nachts bei jeder Drehung bzw. Bewegung, durch den Bewegungsmelder, das Licht an. Dabei wurden wir jedes mal aufgeweckt. Wir mussten diesen zukleben, da auf mehrfachen Nachfragen die Situation nicht behoben wurde. Ebenso befinden sich in allen Zimmern Klimaanlagen, die selbst bei nicht Benutzung sehr lange sehr laute Geräusche verursacht. Selbst Nachts. Ein Durchschlafen war nicht möglich. Erholsam ist leider anders.

2026-09-11 • via Nuitee
A
Alex • couple • gb
5
Extremely noisy stay.
Pros:

Overall style of the room was nicely done. The pastry we had at breakfast was nice.

Cons:

SO NOISY! Felt like our room was in the lobby of the hotel it was so loud. Could hear every conversation. On the first right of arrival there was a dreadful bar singer and was like he was in our room with us. Also the breakfast was inconsistent one day you had pastries the next day there wasn't.

2026-09-11 • via Nuitee
M
Marco • couple • it
8
Pros:

La grandezza della camera, il bagno che anche se era piccolo, non mancava nulla

Cons:

La colazione, perché avevo scelto questo hotel con la formula “colazione inclusa “ e la mattina ho trovato solo il caffè e basta, senza niente da mangiare. Ho chiesto chiarimenti alla reception e mi hanno risposto che avevano appunto solo le bevande calde. Un po’ deludente…

2026-09-10 • via Nuitee
J
Jane • solo_traveller • au
10
Pros:

A wonderful stay from start to finish... 5 stars!!!

2026-09-09 • via Nuitee