Hotel Julian

The breakfast was really poor, not even good coffee

Que no le hicieron la limpieza del cuadro y todavía no me devolvieron $200 de depósito

I was told manager was going to call me to discuss my issues, but no one ever has. First, I booked, and it was confirmed, a room with 2 queen beds for my 20 year old daughter and I to attend a concert. We arrived only to be told there was no room available. The young lady, Angel I believe, was excellent. Very friendly, very professional and very helpful. She was able to solve the problem, but it unfortunately was by having 2 separate rooms, which was quite disappointing as I was looking forward to spending time with my daughter as this was supposed to be a special couple of days for us.

The final straw for me was my electricity in my room went out, at the bed outlets and the TV, 3 times. I use a Cpap and when the power goes out my machine stops and that is an issue for me as no cpap means no sleep, waking up gasping for air with a sore throat because the cpap isn't working is a terrible experience. Twice during the night, no power...strangely, it was not AC or bathroom, they were fine. I searched for gfi's to reset, but nothing. The 3rd time it went out, I was drinking coffee and watching TV because I could not get back to sleep. I went to the front desk to notify them of the repeated problems and ask them to warn the maintenance team to check the outlets at the head of the bed before something worse happened, like a fire. I was not at all happy. I was told the manager would contact me. Never did. When we checked out at 10:45, the clerk again told me that the manager was going to contact me to discuss the issues and I would be offered a discount due to the issues I reported. Still, neither of those two things have happened...pretty frustrated and very disappointed over the entire situation. Again, my daughter and I didnt get the time together that we had planned. Jonni Streeter.

Das Badezimmer ist etwas klein.

Elevator takes for ever. And there is only one.

4 stars for this hotel is far too exaggerated…
- Room
The room was cosy and bed comfortable. However, there was no safe, no fridge, bo bottle of water or even a bottle to refill it with water. We had coffee machine but paper cups to make a coffee in… For 4 stars hotel this is a bit awkward.

The worst part of the room was that it was super noisy. In our room we had a secret door which turned out to be connected with a bathroom of a room attached to our room… We were very unlucky with guests there because it was first Italian guy giving a full concert under the shower, next day it was American guy watching football full volume and other day were two girls preparing in the bathroom for a party I suppose. They didn’t even have to be loud, the door was not isolated at all so we could hear everything anyway. But if it was not enough, ceiling was also so thin, we could hear every single step of people walking above. Difficult to rest in such environment.

- Cleaning
With cleaning in this hotel you must be very lucky. Sometimes we got nothing at all, sometimes cleaned room, made bed and replaced towels or sometimes just replaced towels. When we asked why our room was not cleaned, we heard that we must request it. Fair enough, but even when we requested it next day, we heard that only trashes will be taken out and towels replaced and we said okay but when we came back in the evening, nothing has been done… We were lucky to meet a cleaning lady on the corridor so we could asked her for towels. Again, not a 4 star hotel standard for sure.

- Breakfast
This is actually not existing. Few pastries, few fruits and coffee from the coffee bain-marie. On the booking website nice pictures of food but it turned out not to be a case. Again, not a 4 star hotel standard.