SAMIR Stay at NW Expressway

Homeless people and the shower head was busted.
Need clean room better.
No hangers in closet to hang up clothes.

Shower head was busted sprayed water everywhere.
Need to get homeless people trust passed.

No Smoking ???

Elevator was not in good working order. Members of my family got stuck in it when doors refused to open. There was no phone in the elevator to call for assistance so they were pounding and yelling for help. Someone heard them and staff was able to get them out. Two senior citizens and a disabled adult who were then forced to climb stairs to and from the 3rd floor with baggage.

The staff told me I could pay late but then suddenly showed up to kick me out. I had a service dog with me that was approved to be there the previous day but then they accused me of sneaking him in and accused him of not being a service dog because he was whining during a verbal altercation i was having with the owner.
I was given 15 minutes to leave or threatened with police. They claimed I did not have permission to be there even though I had asked the front desk worker myself if I could pay late and she said it was okay.

The breakfast

When I checked in my room it smelled old. Every time I used the bathroom, I had to take the top off of the tank to and mess with the plastic thing inside just to flush 😒 then the toilet stopped up 🤨by that time I asked to be changed to another room, got in that room just to find ants crawling all in the bed and in between the sheets. Worse experience I ever had at a hotel.

Where do I even start..one of the worst places we have stayed in the last 10 years of traveling. When you drive up, there are small trash cans from the rooms laying in the front lawn. That should have been a sign. Walk in the front door and towels laying on the floor for no apparent reason. Clerk who checked us in seemed agitated and upset that we arrived at 1:53pm for a 2:00pm check in. Initially gave us one room even though we booked two. As soon as we opened the door to the first room, the smell of wet stinky dog was overwhelming. She was reluctant to give us another room because she said she checked our room personally. The second room wasnt much better. Even though the hotel is non smoking, the smell of cigarette smoke was ingrained into everything in the room. We went to the store just to buy disinfectant and air freshener so we could breathe. The state of the rooms and overall facility was horrible. Unless you are in need of a place to conduct some shady business, stay far away.
Oh and we were required to leave a deposit for both rooms and when we checked out, it took a while for the 1 clerk to go check the rooms personally before returning the deposit.

The deposit was to high and they charged more for the deposit of our want on a card