Holiday Inn Express & Suites Chicago Schaumburg, an IHG Hotel

Hotels
•
Holiday Inn Express
8.9 (63 reviews)
40 North Martingale Road , Schaumburg , US

Children allowed

Facilities

Shopping on site
Television in common areas
Front desk (limited hours)
Free wired internet
Access to nearby outdoor pool
Pool sun loungers
Fitness facilities (surcharge)
Internet access
Housekeeping on request
Private picnics
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff (frequently noted)
Good/tasty breakfast
Well-equipped rooms (fridge, microwave, coffee, toiletries)
Convenient to restaurants/gas stations
Quiet and safe
Comfortable and nicely appointed rooms
Cons:
Check-in/payment/reservation handling problems (cancellations, rebooking required)
Rude or unhelpful staff / manager confrontation
Misleading information about proximity to O'Hare (expensive cab/long transit)
Occasional lukewarm breakfast and no waffle maker
Road noise
Denied refund / inflexible refund policy
Late-checkout inflexibility

Categories

Cleanliness
9.8
Multiple guests repeatedly praised cleanliness: 'incredibly beautiful and clean', 'very clean', 'Everything is clean and functional' and noted fresh supplies (Dove products, plenty of towels).
Service
7.2
Mixed to negative. Several reports of rude or unhelpful staff, reservation/payment handling problems and a manager confrontation; other guests called staff friendly and flexible, but the repeated serious service issues pull this rating down.
Location
8.2
Convenient to restaurants and gas stations and described as 'conveniently located', but one guest complained about misleading proximity to O'Hare (expensive cab or long subway), reducing the score slightly.
Room Quality
9.6
Rooms noted as comfortable and well-appointed (hardwood floors, fridge, microwave, coffee machine, ample towels); minor issues like a clock with wrong time mentioned.
Amenities
9.4
Well-equipped rooms (fridge, microwave, coffee, Dove toiletries) and generally strong on amenities; breakfast offerings are above typical hot-food hotel breakfasts.
Value for Money
8.4
Generally acceptable pricing (one guest rebooked at same price), but concerns about perceived deceptive advertising regarding airport proximity and a denied refund request temper value perceptions.
Food and Beverage
9.7
Breakfast repeatedly described positively ('tasty breakfast', 'good breakfasts', 'a notch above typical hotel hot food'); occasional lukewarm food and lack of a waffle maker were minor negatives.
Overall Experience
8.9
Overall pleasant stays for many guests (clean, comfortable, safe) but punctuated by several serious service/customer-care incidents for others; averaged to the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Convenient Location
Located just 14 km away from Chicago O'Hare International Airport, our hotel provides easy access to popular attractions like Wrigley Field and Loyola University Chicago.

Modern Amenities
Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and a fitness centre for your convenience.

Delicious Breakfast Options
Start your day right with a buffet, continental, or American breakfast options available at the property.

Book your stay at Holiday Inn Express & Suites Chicago Schaumburg, an IHG Hotel for a comfortable and enjoyable experience.

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.9
Based on 63 reviews
Cleanliness: 9.8
Service: 7.2
Location: 8.2
Room Quality: 9.6
Amenities: 9.4
Value for Money: 8.4
Food and Beverage: 9.7
Overall Experience: 8.9
O
Olha • couple • us
9
2026-11-06 • via Nuitee
J
John
10
Pros:

Wonderful staff

2025-09-25 • via Nuitee
K
Kelly
10
Pros:

Overall impress

2025-09-23 • via Nuitee
N
Natasha
8
Pros:

I stayed at the Holiday Inn Express & Suites Chicago Schaumburg by IHG. Check-in was a bit tricky because my virtual Expedia card couldn’t be used, so the front desk had to cancel my booking and rebook directly but thankfully the price was the same. Other than that, the hotel was clean, comfortable, and well-equipped with Dove products, plenty of towels, a fridge, microwave, and coffee machine. I appreciated the hardwood floors and the convenient location about 25 minutes from ORD and close to restaurants and gas stations. Overall, I had a pleasant stay and would stay here again.

2025-09-21 • via Nuitee
N
Nelson
10
Pros:

clean, quiet, accessible, nice hotel.

2025-09-16 • via Nuitee
M
Michele
8
Pros:

We had a great experience. Very clean. Good breakfasts.

2025-09-14 • via Nuitee
F
Fadzai
10
Pros:

Tasty breakfast and very friendly staff

2025-09-13 • via Nuitee
S
Shannon • family
2
Pros:

Upon arrival we were told that they did not have a room for us and that our reservation was cancelled because our card declined, which I knew was not possible. The staff was rude and was not interested in even attempting to resolve the issue. I immediately contacted my bank and they confirmed that there had not been a charge attempted, nothing had been declined, and that we had more than enough available credit.

We were seven hours away from home and hotel rooms were scarce in the area. Fortunately the Hampton Inn in Saint Charles not only had a room for us but upgraded our stay after hearing about what we had dealt with at this hotel.

2025-09-09 • via Nuitee
F
Francie • family
10
Pros:

This place is incredibly beautiful and clean! I will definitely return whenever I visit Chicago !

2025-09-07 • via Nuitee
A
Austun • family_with_children
10
Pros:

Very safe clean and quiet

2025-09-02 • via Nuitee
K
Kenneth
10
Pros:

Lovely new hotel conveniently located. Room was nicely appointed (save for a clock that had the wrong time). Breakfast was a notch above typical hotel hot food, though no waffle maker. Food was warm 3 of the 4 mornings I was there, lukewarm one day. Staff was friendly and helpful.

2025-08-19 • via Nuitee
N
Neil
2
Pros:

I did a search for hotels at O'Hare Airport, and Holiday Inn Express came up. I booked a room. 5 minutes later, when I was searching transportation options, I realized that this hotel is a $50-$70 cab ride from the airport, or an hour subway ride. I called immediately to get a refund, the hotel denied my request. This is false advertising. I am an IHG member, and I am cancelling my membership. Any organization that engages in deceptive marketing practices does not deserve my business.

2025-08-18 • via Nuitee
R
Ram
10
Pros:

Friendly and great staff. Flexible and friendly. Will come back again.

2025-08-15 • via Nuitee
D
Danielle
6
Customer Care?
Pros:

We stay at Holiday Inn Express hotels a lot. I have never had one give me an issue with asking to stay an hour after check-out. First off, having an 11am check-out in 2025 is crazy. Secondly, I have never been given trouble to ask for an hour later of a check-out. Given the fact that I could have booked other rooms in this hotel for that day; they could have been kind to give me the hour or even say they would charge me for the extra hour but to give me 30 minutes and then call 15 mins into the 30 to ask if I was booking another night was absurd. I got out of the room and worked in the lobby since I needed more than 30 minutes and while there - the manager had a screaming match with another guest. Whatever or however the other guest was being had no bearing to raise your voice (while they were there with 3 kids) to your hotel guest in the main lobby for all to hear. It was unnecessary, bad customer service and just an overall - never stay at this hotel again vibe for sure. Luckily for guests, there are over a dozen hotels within a 1 mile radius that may have a better idea of customer care. I never right anything but good reviews and typically skip a review if I had a bad one but this stay really had me shaking my head.

2025-08-04 • via Nuitee
V
Verified traveler
10
Pros:

Road noise

2025-08-03 • via Nuitee
M
Mary
10
Pros:

Everything is clean and functional; a nice place to be after a long drive.

2025-07-31 • via Nuitee
M
Michael • family
10
Pros:

The staff was helpful and courteous. The hotel was clean and the gym has the essentials.

2025-07-28 • via Nuitee
J
Jesse
8
Good but loud and potentially stinky
Pros:

Nice newly built or renovated hotel. Two issues make it 4 instead of 5:

1. There is loud music playing outside at the pool clearly audible inside the rooms until midnight. Even with ear plugs it was frustrating.

2. The bathroom has a barn door instead of a normal door. Not great for sounds or smells. I’d much prefer a traditional door

2025-07-28 • via Nuitee
P
Peggy
10
Pros:

Nice stay

2025-07-22 • via Nuitee
S
Seals • young couple • us
10
Exceptional
Pros:

I enjoyed my stay. The staff was professional and friendly, Everything was clean and in a great location.

2025-07-14 • via Nuitee