Tru By Hilton Martinsburg

Hotels
•
Tru by Hilton
9.2 (507 reviews)
801 Snapp Street , Martinsburg , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Front desk (limited hours)
Express check-in
Free wired internet
Fitness facilities (surcharge)
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Variety of breakfast options
Cons:
Uncomfortable beds
Breakfast items could improve
Missing amenities in some rooms

Categories

Cleanliness
9.36
The hotel was reported to be very clean.
Service
9.83
Staff was very friendly and helpful.
Location
9.57
Location is great with many restaurants and shopping nearby.
Room Quality
8.32
Some guests reported that beds were uncomfortable.
Amenities
8.85
Functional amenities but some guests wanted more options.
Value for Money
9.51
Fair pricing for the quality and service provided.
Food and Beverage
8.86
Breakfast had good choices but some items were not satisfactory.
Overall Experience
9.33
Guests had a positive experience overall despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:02

Property Description

Convenient Location

Modern Amenities

Complimentary Services

Experience comfort and convenience at Tru By Hilton Martinsburg. With a prime location near popular attractions and modern amenities such as free WiFi, this hotel is perfect for both leisure and business travelers. Relax in stylish rooms equipped with all the essentials for a pleasant stay. Take advantage of complimentary services and explore nearby points of interest. Don't miss out on a memorable stay - book now at Tru By Hilton Martinsburg for an unforgettable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.2
Based on 507 reviews
Cleanliness: 9.36
Service: 9.83
Location: 9.57
Room Quality: 8.32
Amenities: 8.85
Value for Money: 9.51
Food and Beverage: 8.86
Overall Experience: 9.33
A
Arden • family_with_children • us
8
2026-03-26 • via Nuitee
D
Denise • family_with_children • us
10
2026-03-23 • via Nuitee
D
Dickinson • solo_traveller • us
10
Clean, efficient, economical.
Pros:

Room was clean and simple. Plenty of parking. Excellent breakfast options.

2026-03-23 • via Nuitee
D
Downey • couple • us
10
Perfect for my needs
Pros:

Clean easy location to access

Cons:

Nothing

2026-03-23 • via Nuitee
M
Moard • family_with_children • us
9
I will rebook
Pros:

Location was perfect for easy access to the highway and restaurants

2026-03-20 • via Nuitee
B
Burdette • couple • us
10
2026-03-20 • via Nuitee
J
john • family_with_children • us
10
Quiet and relaxing
Pros:

Room was spotless. Beds were comfy. Breakfast was good. Front desk helpful.

Cons:

N/A

2026-03-18 • via Nuitee
S
Suzanna • solo_traveller • us
9
Cons:

I wish they're was a coffee maker in the room

2026-03-13 • via Nuitee
R
Ronald • solo_traveller • us
8
2026-03-13 • via Nuitee
S
Shayla • couple • us
10
2026-03-08 • via Nuitee
B
Bustillo • couple • us
10
2026-03-06 • via Nuitee
A
Adam • family_with_children • us
10
2026-03-05 • via Nuitee
S
Suzanna • solo_traveller • us
9
2026-03-05 • via Nuitee
C
Carolyn • couple • us
10
Pleasant
Pros:

Central location

2026-03-03 • via Nuitee
J
Jody • family_with_children • us
8
Pros:

The room was nice. Beds weee comfortable, bathroom was nice and big. The lobby had nice gathering spaces.

Cons:

The breakfast was lacking in variety, though I was in a hurry.

2026-03-02 • via Nuitee
S
Sophie • couple • ca
9
Un repos formidable !!!!
Pros:

La propreté les
Activités intérieur billard il y avais des jeux intéressant aussi les noms malheureusement m’échappe mais intéressant.

Cons:

Le réceptionniste étais difficile à trouver il étais (( éfouerer )) dans les fauteuils et non à la réception fallait chercher autour pour savoir où il étais .

2026-02-26 • via Nuitee
J
Jennifer • couple • us
10
Everything was lovely and we will definitely stay again. The staff was exceptionally pleasant all the way down to housek
Pros:

Everything, we will definitely stay there again.

Cons:

Nothing

2026-02-22 • via Nuitee
D
Douglas • couple • us
10
2026-02-14 • via Nuitee
T
Tara • couple • us
8
Pros:

The location is perfect. The room was comfortable and clean.

Cons:

The breakfast was gross. Sausage was nasty. Eggs were soggy.

2026-02-11 • via Nuitee
F
Frank • solo_traveller • us
10
2026-02-10 • via Nuitee