Candlewood Suites Bessemer - Birmingham SW by IHG

Hotels
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Candlewood Suites
8.8 (30 reviews)
5430 Academy Way , Bessemer , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Everything
Room was clean
Cons:
Long check-in wait / room not ready
Wrong room assigned and delays
Missing TV remote / no follow-up
Promised loyalty points not credited

Categories

Cleanliness
9.5
Room was clean on arrival (guest notes room was clean, though access was delayed).
Service
7
Service was poor during this stay: long check-in waits, assigned the wrong room, slow follow-up (front desk did not return about missing remote).
Location
8.8
Standard quality for this hotel tier.
Room Quality
10
Final room met quality expectations and was clean, despite the initial wrong-room assignment and long wait to get into the room.
Amenities
10
Amenities are generally satisfactory, though the in-room TV remote was missing and not promptly resolved.
Value for Money
7.5
Value impacted by service failures and a promised 2,000 loyalty points that were not yet credited.
Food and Beverage
8.8
Standard quality for this hotel tier.
Overall Experience
8.8
Mixed stay: clean room and positive aspects noted, but long delays at check-in, wrong room assignment and poor follow-up marred the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:30

Property Description

Modern Amenities
Candlewood Suites Bessemer - Birmingham SW offers an array of modern amenities, including a fitness centre, indoor pool, and a 24-hour front desk for your convenience.

Comfortable Rooms
Each room at the hotel is thoughtfully designed with a desk, private bathroom, and cozy seating area. Guests can also enjoy free toiletries, a TV, and air conditioning for a comfortable stay.

Convenient Location
Situated just a short distance from popular attractions like Legion Field and BJCC, our hotel is the ideal choice for travelers looking to explore the best of Bessemer. Book your stay now for a memorable experience at Candlewood Suites Bessemer - Birmingham SW, an IHG Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.8
Based on 30 reviews
Cleanliness: 9.5
Service: 7
Location: 8.8
Room Quality: 10
Amenities: 10
Value for Money: 7.5
Food and Beverage: 8.8
Overall Experience: 8.8
V
Vonn • solo_traveller • us
10
Pros:

Everything

Cons:

No much

2026-10-26 • via Nuitee
D
Davis • extended_group • us
4
Pros:

The room was clean, although I had to wait for them to get it ready.

Cons:

When I got to the hotel my room wasn't ready. After waiting for over an hour, I was still given the wrong room. I had to wait an additional hour for them to get that room ready. Check in time is 3 pm, but I didn't get into my room until after 6 pm. I was told they were crediting me with 2,000 points, they still haven't been added to my account. I have stayed at this hotel before and never had a problem, but this particular stay was not good. The customer service this time was not as it had been. I called the front desk to tell them that the tv in the bedroom didn't have a remote, and his answer to me was "I'll try to find you one." I never heard back from him. My experience was not a good one, and I don't know if I will stay there again.

2026-10-19 • via Nuitee
T
Tamia • couple • us
8
2026-06-29 • via Nuitee
W
Willibe • extended_group • us
10
Pros:

The staff was excellent, made us feel welcoming and important.

Cons:

Nothing I didn't like. Was a great experience

2026-04-07 • via Nuitee
B
Brian • couple • us
10
2026-03-17 • via Nuitee
E
Estella • solo_traveller • us
10
2026-03-09 • via Nuitee
S
Shawanda • couple • us
10
2026-02-14 • via Nuitee
T
Tera • family_with_children • us
10
Excellent
Pros:

Everything

2026-01-19 • via Nuitee
P
page • couple • us
4
Upset
Pros:

I love the front desk guy he was so nice and I got a chance to speed the will and I won 2,000 points which was very nice...

Cons:

Like I said the front desk guy was really nice I requested the second floor which was given to me and my room looked nice and cleaned but the furniture was very nasty and it was so much noise going on at the hotel that night. I have stayed here before and it was nice and quiet but this time it was horrible for 200.00 dollars I could've stayed at the embassy Suite at almost the same price...

2026-01-06 • via Nuitee
M
Miesha • couple • us
10
Pros:

Everything was exceptional

Cons:

I liked everything

2025-12-29 • via Nuitee
J
Jason • solo_traveller • us
10
Everything I expected and then some!
2025-09-30 • via Nuitee
T
Tessa • family_with_children • us
10
We’d absolutely stay here again if in Bessemer or surrounding areas!
Pros:

All the Staff were very friendly. All of accommodations were excellent. Breakfast was tasty…esp for complimentary! Especially the holiday in. Cinnamon rolls!

Cons:

Nothing!

2025-08-11 • via Nuitee
E
Eddie • family
10
Pros:

Solid

2025-06-29 • via Nuitee
W
Whitney
8
Pros:

Staff was very friendly and helpful. The breakfast was delicious with a good variety of items. My issue with our week long stay was the hotel is listed as non smoking. I guess that didn’t apply to weed. All day every day there were people sitting around the outdoor grilling area smoking pot. Which is fine you do you but our room was right above the are where they were constantly smoking and it’s all me and my small kids smelled the whole stay inside our room.

2025-06-28 • via Nuitee
K
Kadis • solo traveller • us
9
Amazing and comfortable
Pros:

breakfast was awesome! I was not disappointed. Everything was great.

Cons:

n/a

2025-06-19 • via Nuitee
L
Lorrie • young couple • us
8
Very good
2025-06-19 • via Nuitee
D
David • family with young children • us
7
Small but comfy and a lot of smiling faces
Pros:

The staff was friendly and outstanding. Helpful, anticipated our needs, very friendly at a late hour too. So refreshing. Room was exceptionally clean too.

Cons:

For what we got, a small room in a not-at-all memorable location, the room was overpriced.

2025-06-19 • via Nuitee
J
Joseph • solo traveller • us
4
Disappointing
2025-06-10 • via Nuitee
K
Karissa
10
Pros:

We absolutely loved our stay! Clean, staff was friendly, the breakfast was NEXT LEVEL.

2025-06-06 • via Nuitee
D
Daymerius • young couple • us
10
Exceptional
2025-05-21 • via Nuitee