stayAPT Suites Cleveland TN

I booked king suite and at check in with no prior notification, I was switched to queen and smart tv would not connect to stream shows from phone.. I was charged 119$ and original booking was 111$

Well I booked a room and paid for it then was told by the after hour staff at the location that they had 50 guests check out that day with no cleaning staff to clean the room and told me they had no idea how I was able to book a room.

The desk chair back was so bent it was unusable and should have been removed- I told the desk and they knew about it but offered no replacement

There was a large group of children (maybe a soccer team) who used the courtyard to play which I have no issue with. But the yelling and screaming to go on too late into the evening. And yes, some of this is on the parents, not the hotel.

The room next to us had people smoking pot

Everything was great.

One of the things that I did not like was not the fault of management. This is a dog friendly hotel. And they have lots of poop stations. When we arrived there, there was so much dog poop on the ground around each station that you could not take your dog near it. They did clean this up after we mentioned it.
And our first room smelled so strongly of cigarette smoke that we had to switch rooms. But the gentleman at the desk did this very quickly for us.

We also had the end room that was apparently over either where some of the staff lives or where they congregate every night. This is the door that we used to try and take our puppy outside. So there were constantly people hanging out in that area, smoking and drinking and talking very loudly. And one man continuously had a dog off leash in that area. It made it very difficult and not quite safe to take our young puppy outside. It was also noisy in our room because they were directly under us.

While the room was clean, the furniture in the living room is so uncomfortable. It’s like sitting on a bench. I did not even use it. And the towels were very rough and scratchy for the most part. There are not a lot of amenities. We are used to staying somewhere where you were provided hair conditioner and lotion. These were not available at this facility.
There was only one luggage cart available the entire time we were there. We were there for a dog show and had to move a kennel each time we came in and out of our room. When we checked out, my husband has to hand carry all of our luggage because the cart was not to be found.

If we are back in this area, we would not stay at this hotel again. There are so many other choices nearby.

Nothing

No complaints

N/a

Not having an after hours representative to speak to. We wanted to do late check out, but would had needed to wait until 9am. Our tour was at 930am. It would have been nice to choose late check out on the app or call after hours to ensure we could have late check out.

There were no pots and pans or any big mixing or casserole containers.. I brought food with me that I had to take back. There were a lot of extended stay young guys in 70% of the rooms and were loud and blared loud base music til 3-4am