Hilton Garden Inn Florence

Hotels
•
Hilton Garden Inn
8.3 (261 reviews)
2671 Hospitality Boulevard , Florence , us

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
See all facilities

Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Limited amenities

Categories

Cleanliness
8.01
Some guests reported issues with cleanliness, although many found the room to be nice and clean.
Service
8.98
Service is generally reported as friendly and attentive, but there were instances of rudeness from staff.
Location
9.52
Multiple reviews highlight the convenient location of the hotel near main routes and restaurants.
Room Quality
7.47
Several reviews mention uncomfortable beds and outdated decor, detracting from the room quality.
Amenities
7.5
Limited amenities were noted, with some improvements needed, such as additional light in rooms.
Value for Money
7.96
Price perceived as high compared to comfort and quality, with issues affecting overall value.
Food and Beverage
8.51
Breakfast was described as standard and satisfactory, but the value for food could be improved.
Overall Experience
8.48
Overall experience varied among guests, with notable positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:02

Property Description

Convenient Dining Options

Comfortable Accommodation

24/7 Front Desk Assistance

Experience the perfect blend of comfort and convenience at Hilton Garden Inn Florence. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the hotel bar, and enjoy prompt room service during your stay. Relax in air-conditioned rooms with flat-screen TVs, and rest easy knowing some units offer safety deposit boxes. With the 24-hour front desk, assistance is always at hand. Just 10 km from Florence Regional Airport, your travel needs are also taken care of effortlessly at our 3-star hotel. Book now for a memorable stay!

Important information:

Please note that pets will incur an additional charge of US$75 between 1-4 nights (nonrefundable) and US$125 for 5 nights or more per stay, for 1 or 2 pets maximum.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 261 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
S
Stuart • couple • us
9
Pros:

Location very convenient to major roads

Cons:

Pillows were a bit uncomfortable.

2026-07-22 • via Nuitee
J
Janet • couple • us
5
Ok
Pros:

Clean

Cons:

The people at the front desk were not very helpful

2026-07-22 • via Nuitee
M
Mauricio • solo_traveller • us
10
2026-07-21 • via Nuitee
A
Acquenetta • solo_traveller • us
9
2026-07-13 • via Nuitee
A
Annaregine • couple • us
1
2026-06-29 • via Nuitee
S
Sammy • family_with_children • us
8
2026-06-25 • via Nuitee
W
William • couple • us
10
2026-06-24 • via Nuitee
D
Darrell • couple • us
10
Not our first stay and not our last
Pros:

Clean! No musty odors. Great room! Comfy bed! Polite staff.

2026-06-05 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-05-23 • via Nuitee
V
Vicki • solo_traveller • us
10
2026-05-20 • via Nuitee
K
Karen • solo_traveller • us
2
Pros:

Honestly, the lobby was nice. But the cost was far too much. Considering what we found in Harrisburg, Pennsylvania.

Cons:

We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.

2026-05-18 • via Nuitee
V
Voshie • family_with_children • us
10
2026-05-07 • via Nuitee
V
Voshie • couple • us
10
2026-05-07 • via Nuitee
C
Covington • solo_traveller • us
5
Pros:

The area and pool

Cons:

Staff came in my room before my check out time without knocking.

2026-05-05 • via Nuitee
I
iris • couple • us
5
Experience ok at best. Would choose a different hotel next time
Pros:

Location of hotel

Cons:

No soap in bathroom, outlet in bathroom did not work, had to go 3 times to front desk to get me key card to work, lobby very nice - rooms were ok. Overpriced

2026-04-13 • via Nuitee
A
Aditya • family_with_children • us
4
Pros:

The location was good and convenient. Room was spacious and relatively clean. The night staff accommodated our requests really well.

Cons:

The kitchen staff was rude and we were disappointed. We came to the breakfast buffet (which was included in our booking) about 10 minutes before closing. The waiter told us to take something from the buffet and get seated at the table for order. Buffet was almost empty and we overheard her telling kitchen staff that she is not going to take our order, we were shocked and disappointed. She did not even offer flask of coffee, asked us to get it from the lobby machines.
We travelled with 3 kids (2,4,6 yo). We expected to get them fed before our long ride back and we had to stop outside to buy breakfast. One of the other waiters was kind enough to come take our order later when we complained but we were not happy to sit around.

2026-04-07 • via Nuitee
D
Diamones • couple • us
9
2026-04-07 • via Nuitee
S
Smith • family_with_children • us
9
It was a good stay
Pros:

We could hear people talking very loud in the outside garden area pass 11:00 pm

Cons:

Great location

2026-03-30 • via Nuitee
K
Kristen • couple • us
10
Perfect one-night stop on our road trip
Pros:

Perfect place for our one-night stop - allowed our dog, had a charger for our car, room was quiet, clean and comfortable. Staff is friendly and attentive, our yogurt bowls for breakfast and free coffee/tea station in the lobby were perfect before we hit the road again.

2026-03-29 • via Nuitee
B
Blaine • couple • us
5
Probably select different hotel on next trip
Pros:

Check in was easy

Cons:

Lightning in the room was minimal needs more lights

Morning shower was without hot water

2026-03-29 • via Nuitee