Hilton Garden Inn Florence

Hotels
•
Hilton Garden Inn
8.3 (261 reviews)
2671 Hospitality Boulevard , Florence , US

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Business center
Heating
Pets allowed
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Review Highlights

Pros:
Location
Friendly staff
Cons:
Uncomfortable beds
Limited amenities

Categories

Cleanliness
8.01
Some guests reported issues with cleanliness, although many found the room to be nice and clean.
Service
8.98
Service is generally reported as friendly and attentive, but there were instances of rudeness from staff.
Location
9.52
Multiple reviews highlight the convenient location of the hotel near main routes and restaurants.
Room Quality
7.47
Several reviews mention uncomfortable beds and outdated decor, detracting from the room quality.
Amenities
7.5
Limited amenities were noted, with some improvements needed, such as additional light in rooms.
Value for Money
7.96
Price perceived as high compared to comfort and quality, with issues affecting overall value.
Food and Beverage
8.51
Breakfast was described as standard and satisfactory, but the value for food could be improved.
Overall Experience
8.48
Overall experience varied among guests, with notable positives and significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 05:02

Property Description

Convenient Dining Options

Comfortable Accommodation

24/7 Front Desk Assistance

Experience the perfect blend of comfort and convenience at Hilton Garden Inn Florence. Indulge in delicious meals at the on-site restaurant, unwind with a drink at the hotel bar, and enjoy prompt room service during your stay. Relax in air-conditioned rooms with flat-screen TVs, and rest easy knowing some units offer safety deposit boxes. With the 24-hour front desk, assistance is always at hand. Just 10 km from Florence Regional Airport, your travel needs are also taken care of effortlessly at our 3-star hotel. Book now for a memorable stay!

Important information:

Please note that pets will incur an additional charge of US$75 between 1-4 nights (nonrefundable) and US$125 for 5 nights or more per stay, for 1 or 2 pets maximum.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.3
Based on 261 reviews
Cleanliness: 8.01
Service: 8.98
Location: 9.52
Room Quality: 7.47
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 8.51
Overall Experience: 8.48
C
Carolyn • couple • us
8
Pros:

Henry with maintenance was very helpful and personable.

Cons:

Breakfast was not included.

2026-10-18 • via Nuitee
R
robert • solo_traveller • us
8
2026-10-16 • via Nuitee
C
Charlotte • extended_group • us
10
it was a very pleasurable stay
Pros:

bar and food in the hotel

Cons:

n/a

2026-10-15 • via Nuitee
F
Flowers • couple • us
8
2026-10-14 • via Nuitee
K
Kayleigh • couple • us
5
2026-10-13 • via Nuitee
T
Timothy • couple • us
9
2026-10-11 • via Nuitee
D
Darryl • couple • us
8
2026-10-10 • via Nuitee
S
Suzanne • couple • us
10
Renovating the hotel and it's looking great! Breakfast was awesome!
Pros:

Beautiful new room, friendly staff and great breakfast

Cons:

Still renovating so elevator worked off and on.

2026-09-17 • via Nuitee
J
Janet • couple • us
5
Ok
Pros:

Clean

Cons:

The people at the front desk were not very helpful

2026-07-22 • via Nuitee
S
Stuart • couple • us
9
Pros:

Location very convenient to major roads

Cons:

Pillows were a bit uncomfortable.

2026-07-22 • via Nuitee
M
Mauricio • solo_traveller • us
10
2026-07-21 • via Nuitee
A
Acquenetta • solo_traveller • us
9
2026-07-13 • via Nuitee
A
Annaregine • couple • us
1
2026-06-29 • via Nuitee
S
Sammy • family_with_children • us
8
2026-06-25 • via Nuitee
W
William • couple • us
10
2026-06-24 • via Nuitee
D
Darrell • couple • us
10
Not our first stay and not our last
Pros:

Clean! No musty odors. Great room! Comfy bed! Polite staff.

2026-06-05 • via Nuitee
K
Kenneth • solo_traveller • us
10
2026-05-23 • via Nuitee
V
Vicki • solo_traveller • us
10
2026-05-20 • via Nuitee
K
Karen • solo_traveller • us
2
Pros:

Honestly, the lobby was nice. But the cost was far too much. Considering what we found in Harrisburg, Pennsylvania.

Cons:

We did not like the leak in the bathroom. When my husband took a shower, a large amount of water leaked from the wall in the bathroom through the hallway. It took two thousand soak it up. When I told the front desk person she said, oh, we know about that... And I said, well, you shouldn't be renting your room out then.. she was terrible. The rooms were not clean and the bed was not comfortable, but the pillows were okay. I am a Hilton honor member but doubt I will be staying here unless I hear from corporate and get some satisfaction.

2026-05-18 • via Nuitee
V
Voshie • family_with_children • us
10
2026-05-07 • via Nuitee