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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Table tennis
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Ski storage
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Karaoke
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Non-smoking throughout
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Shared lounge/TV area
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Public Bath
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Outdoor furniture
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Shopping on site
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Ski storage
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Television in common areas
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Ski-in/ski-out access
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Free wired internet
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Ski equipment rentals on site
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Ski lessons on site
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Self parking (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Spa tub (surcharge)
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Internet access
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Wine release events
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Japanese garden
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Covered parking
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Ski lift privileges
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Snow sports gear
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Stylish Accommodation
Experience modern comfort and convenience at WHITE HOTEL GRAND HAKUBA. Each room is well-appointed with a flat-screen TV, cozy bedding, and a private bathroom for your relaxation. Some rooms even feature a kitchen for added convenience during your stay.
Ski-in, Ski-out Access
Located just steps away from the slopes, WHITE HOTEL GRAND HAKUBA offers ski-to-door access, perfect for winter sports enthusiasts. With a ski pass sales point on-site, you can easily hit the powder and enjoy a seamless skiing experience.
Scenic Surroundings
Nestled in Omachi, our hotel boasts a picturesque garden, a shared lounge, and a lovely terrace where you can unwind and soak in the breathtaking mountain views. Whether you're hiking, skiing, or exploring nearby attractions, WHITE HOTEL GRAND HAKUBA offers a tranquil retreat for your next getaway.
Book now and elevate your stay at WHITE HOTEL GRAND HAKUBA amidst nature's beauty and modern comforts.
This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Location
Guest Reviews
Lovely feel and atmosphere to this hotel in a ski in/ ski out location. We loved everything about this hotel except the silly onsen access arrangements and timing. (See below). Room and its facilities were clean, modern, good design and relatively spacious. The included breakfast was good, however refills on juice, coffee and tea etc would improve things. We had dinner a couple of times at the in-house restaurant during our week at the hotel and we thought the food was generally good quality and relatively good value. Staff attentiveness and customer service was mixed, varying from excellent, to disinterested.
Need to change there hotel guest access policy to the onsen/ bath. Only being able to have general guest access in the morning and having to pay an extra 5000 yen for private onsen access in the afternoon/evening is a silly and simply price gouging arrangement. Most guests want to access the onsen in the afternoon/ evening after a day of skiing / walking or exploring. If you want to offer private onsen access booking option, don’t do it at the peak time most hotel guests want to access these facilities. So to make this time by private booking only really detracts from the hotels attraction and unless that changes we probably would look to go elsewhere which is a pity. 9 digit passcode on room doors is painful.
Ski in ski out
A bit far from town
L'hôtel est très beau et les chambres sont très confortables. Le petit déjeuner japonais est vraiment super
L'hôtel est un peu loin des domaines de happo one et Goryu (25 minutes en navette). mais il est parfait pour des familles ou des gens qui souhaitent apprendre à skier.
ロケーション
室の空調、
一晩中うるさく寝れなかった
They asian girl who works at the front desk is a rock star. She handled all of my problems so well. I will be back
There isn’t many places around the hotel to eat
Nice place. Outdated, but nice. Very friendly personnel
Sold for the price of gold despite being 30 minutes drive away from the place it is supposed to be. Ridiculously bad advice from Booking.com
Sehr freundliche Personal. Direkt vor der Tür Piste und Ski Pass zur ermäßigten Preis. Besonders gut gefallen hat uns der tolle Kamin Feuer am Abend.
Wir haben nicht mal nach zwei Tagen frische Handtücher und Toilette Papier nicht bekommen. Am Abend nach einem langen Tag müssen wir an der reception fragen ob wir welche haben können.
The hotel location is secluded from the busy town near a beautiful lake. The staff were amazingly helpful and friendly. The chairlift is right outside. The hotel offers van service pickup/dropoff from various locations in town at relatively frequent intervals. All in all it was amazing.
Perhaps the lack of options for dinner at the hotel but it is understandable given the hotel's size and location.
Lobby lounge is huge with many sofas, piano and fireplace.
Onsen is bit small, no shop, shuttle frequency
The staff was very attentive and friendly. We enjoyed the open fire in the lounge.
家族で泊まりました。
息子が部屋のテレビでYouTubeを見れることに喜んでいました。
The spa/sauna was amazing. We booked a private spa which was well worth it. The staff were super friendly and went out of their way to help out. We did not have a car which made getting around painful as the hotel is a bit out of the way but the staff were amazing and helped with transfers etc. The hotel is right off the side of one of the ski runs at Sanosaka ski resort so you walked out of the ski locker room and 10m away you were putting your board on to go down the run, was amazing. The ski lockers were super clean and heated with lockers for each room to keep your gear in.
Public transport was difficult to get to, highly recommend having your own car if you stay at this hotel. Dinner was a bit on the pricey side but always delicious. I wish the lobby bar was open as it was never open the nights we stayed.
The staffs are so helpful and friendly.
The facilities are just fitting our needs.
The decorations of the hotel are combining tradition and modernity. It is really a good spot for the stay of the ski/snowboarding activity.
The pickup and drop-off service helped a lot to make our arrival and departure easier.
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