Opinions on cleanliness varied widely, with some guests praising the clean rooms and bathrooms, while others reported dirty conditions with bugs, bad odors, and stains.
Staff performance received mixed reviews, with some guests appreciating the service quality and friendliness, while others experienced issues like slow responses and inadequate assistance.
The hotel's location garnered positive feedback for being close to transportation hubs, but negative comments were made about safety concerns and inaccurate address listings.
Guest opinions on room quality varied significantly, with mentions of comfortable beds and good lighting, alongside complaints of broken amenities, dirty linens, bugs, and a general lack of maintenance.
Amenities satisfaction was mixed, with mentions of hot water availability and proximity to transport, but complaints about missing services like TV, WiFi, drinking water, and inadequate room facilities.
Guests had divergent views on the value for money, with some feeling the hotel was not worth the price due to poor conditions and missing services, while others found it affordable considering the location.
Food and beverage offerings received positive comments, especially regarding breakfast services, though a desire for more variety was expressed by some guests.
Despite some positive aspects, overall guest experiences were marked by a significant number of complaints, ranging from cleanliness and safety issues to misleading information and missing amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 10:21