HİSAR HOTEL

Hotels
8.2 (35 reviews)
TOPKAPI CAD TOPKAPI MAH NO 18 FATİH İSTANBUL , Istanbul , tr

Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Ironing service
See all facilities

Review Highlights

Pros:
Good location
Convenient access to amenities
Cons:
Poor cleanliness
High prices for basic services
Inadequate service

Categories

Cleanliness
6.1
The cleanliness was negatively impacted with reports of a bad smell in the bathroom and the place being unclean.
Service
8.57
Service was noted to be poor, especially with respect to requests for water being charged.
Location
10
The hotel is located in a very good place, with everything nearby.
Room Quality
7.56
The room was described as small and not clean.
Amenities
9.59
Amenities were not explicitly mentioned but assumed to be standard for this hotel tier.
Value for Money
7.05
Perceived as poor value due to high prices for basics such as water.
Food and Beverage
8.1
Breakfast was mentioned negatively as a con.
Overall Experience
8.6
Overall experience was impacted by cleanliness and service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:05

Property Description

City Views and Garden Oasis
Escape to HİSAR HOTEL in Istanbul and indulge in the serene garden, shared lounge, and breathtaking city views.

Comfort and Convenience
Enjoy the convenience of a 24-hour front desk, airport transfers, and free WiFi throughout the property. Relax in rooms featuring flat-screen TVs, some with garden views, and private bathrooms with showers.

Delightful Dining Options
Start your day with a buffet, vegetarian, or halal breakfast at the property, setting the tone for a day of exploration in Istanbul.

To experience the beauty and convenience of HİSAR HOTEL in Istanbul, book your stay now for an unforgettable getaway.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Airport code: SAW

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 8 years old to 17 years old stay for € 13 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.2
Based on 35 reviews
Cleanliness: 6.1
Service: 8.57
Location: 10
Room Quality: 7.56
Amenities: 9.59
Value for Money: 7.05
Food and Beverage: 8.1
Overall Experience: 8.6
M
Maria de los angeles
10
Pros:

Genial, su empleados muy amable, y me han ayudado en todo, muchas gracias 🤗

2025-10-03 via Nuitee
N
Nadeem friends
4
Pros:

Very tiny rooms & breakfast just the bread and few olives.

2025-09-21 via Nuitee
N
Naif extended_group sa
1
دفعت 108 يورو ليلتين رائحة دورة المياه سيئة المكان صغير وغير نظيف التعامل سيء طلبنا ماء لنشرب قال لنا ادفع قيمته
Pros:

اسوأ مكان ممكن تذهب اليه

Cons:

استغلال ورفع اسعار حتى الماء بفلوس

2025-09-01 via Nuitee
M
Mohamed couple ma
10
Tres bon séjour
Pros:

Les équipes et emplacement

Cons:

Petit déjeuner

2025-09-01 via Nuitee
I
IMRAN SHAHZAD SHAJAH
10
Pros:

hotel is at very good place. and very thing is near by

2025-07-24 via Nuitee
S
Sara family_with_children se
1
2025-07-17 via Nuitee
A
Ayesha
8
Pros:

The staff were great, especially a young man named Emre, he was very helpful and polite, he also spoke English well.

2025-06-12 via Nuitee
H
Hadi solo traveller lb
10
Exceptional
2025-05-19 via Nuitee
K
Kumiszhan review category business travellers kz
10
Exceptional
Pros:

Wonderful staff, Yusuf, Amir, Gul, polite and very friendly, responsible guys who make the stay comfortable and cozy. The rooms, of course, not the best repair, but it was very clean, the bed was changed regularly. Breakfast is continental, but it is quite enough, until half a day you will definitely be satiated ))). Location is very convenient, good transportation (streetcar and bus stops in five minutes walk, metro in 7-8 minutes), near a lot of cafes, canteens and supermarkets. Very good fast wi-fi.

2025-05-16 via Nuitee
A
Abdul young couple gb
1
It was really really bad and awful we checked out 2 days early due to bad things but no funds received back.
Pros:

Nothing

Cons:

Everything was disgusting, no wifi working, no AC working, the whole room was dusty, non of the staff can speak english, no iron available, in breakfast there was just potatoes, after 12 they purposely shut the wifi which earlier was not working either. We checked out 2 days before and booked it somewhere else.

2025-05-11 via Nuitee
M
Maryam
2
HORRIBLE HOTEL EXPERIENCE – STAY AWAY!
Pros:



This hotel should not be listed on Hotels.com. What we experienced was not just bad service – it was degrading, threatening, and unacceptable on every level.
Upon arrival, we were greeted with substandard rooms:
• The faucet leaked so badly that the bathroom was flooded.
• Despite the hotel claiming to be non-smoking, the rooms reeked of cigarette smoke, and there were ashtrays in both rooms.
• The air conditioning didn’t work.
• Construction work was happening right outside during late evenings and nights, making it impossible to sleep or ventilate the rooms.
But the worst part came after we contacted Hotels.com, as per the hotel’s own instructions, with pictures as proof of the issues.
Once the hotel found out, the staff began actively threatening and harassing my younger siblings. They were confronted multiple times by aggressive staff questioning why we had sent complaints. The situation escalated to the point where we felt unsafe.
We had explicitly declined housekeeping services because we didn’t want anyone in the rooms – but the staff entered anyway, several times, without permission. They told us to “pack up and leave,” and forced my younger siblings to pack their bags themselves. When we returned, they were standing in the lobby with our bags – the hotel was about to kick us out, even though even though everything had already been paid for.
This was not a hotel stay it was a traumatic experience. No one else should have to go through what we did. See pictures!

2025-05-04 via Nuitee
K
Katarzyna family with young children pl
10
Budget & perfect
Pros:

budget hotel, but nice and well-kept. far from the airport, but very well connected to what tourists and travelers are looking for. just a few steps from the hotel you can admire the walls of Constantinople.

right next to a supermarket, a few pubs, a bakery.

the hotel is clean, the rooms are tight, but comfortable, just for sleeping and washing.... and breakfasts! great food, diverse, filling and local - to tell the truth, one of my better experiences when it comes to budget b&b accommodation.

the minuses are also pluses, so it's hard to count them, and the breakfasts and the very nice, communicative service compensate for any difficulties.
it was very nice, thank you! :)

2025-05-03 via Nuitee
F
Firas young couple iq
7
Good
Pros:

Friendly staff, good price and great location

2025-04-17 via Nuitee
F
Famil solo traveller az
10
Exceptional
2025-03-14 via Nuitee
S
Sko
8
Pros:

The reception is great

2025-02-06 via Nuitee
T
Tanyo solo traveller bg
9
Great value for money in central location with friendly staff
Pros:

Great value for money. It is located near the central part of the city and there are shops nearby. I like that the beds were good, there was included breakfast and the staff was taking care. A person form the staff asked me in which room I am so the safety is taken into account too. I am satisfied.

Cons:

The wifi password should be taken from the reception. There can be a note with the password somewhere.

2025-01-02 via Nuitee
E
Enas family with young children mt
9
You will find humanity here
Pros:

Booked a room with town view but unfortunately not good with a baby to go upstairs. They changed the room ground floor in 5 minutes.
Room is a bit small but for a traveller thats enough. Good toilet and bathroom.
Breakfast was great and you can take hot and cold water from kitchen 24 hours.
Mr hussain and an usbekistan guy. Great hospitality
Good value for money
Very close to tram (5 minutes)bus (3 minutes)and metro (9 minutes walk)

Good location with local restaurants and convenience stores

Cons:

They dont have a lift but for me that was ok.

2024-11-27 via Nuitee
A
Asif solo traveller gb
6
Pleasant
Pros:

Breakfast was ok but it could have been better in terms of quantity and variety.

Cons:

Bathroom and bedroom were a bit too small.

2024-11-14 via Nuitee
S
Shpresa review category business travellers al
9
Superb
2024-11-12 via Nuitee
H
Hannah solo traveller ca
10
Exceptional
Pros:

Location was great, staff were very nice. The rooms were cozy and clean. Close to Metro and bus station.

2024-10-17 via Nuitee