Fenix West

房間乾淨舒適 沒有早餐景觀美麗

Here’s the English translation of your review:

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I stayed at this hotel for three days.
The exterior is stunning and beautifully designed.
However, the cleanliness leaves much to be desired.
In three days, housekeeping only came once—and all they did was change the sheets and take out the trash. The floors weren’t even lightly cleaned.
After checking out, I realized I had left something behind. I tried contacting the hotel by phone and email, but received no response.
If you’re currently considering booking this hotel,
I strongly suggest you look into other options instead.

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The room was spacious and the bathroom was really nice. Cafe on site made amazing coffees.

清潔感がありまた利用したいと思える施設でした。

Excellent stay, clean rooms, good service

nice

とても清潔で快適でした。

Nice modern decor which came with free parking. Could imagine staying here for a while since it was such a comfortable stay and came with common work spaces.

Great service from Nakajima san! We had some problems with the laundry’s washer and needed to call and trouble her after the front desk was closed. She was so willing to help us despite being off duty.

Ms Fu speaks multiple languages and has a good memory. We requested for several items at the front desk and she did not left out anything ! We expected there might be some missing items since this is what we often experienced in other hotels.

Thank you ladies!

It would be wonderful if there are vending machines to sell drinks and food like sandwiches or simple meals. There is a convenience store about 200 metres down the slope but nothing beats the convenience of vending machines without the need to step out of the hotel!

どこも綺麗で、備え付けのポットなどもブランド品でした。ランドリー無料でとても助かりましたが、２つしかないので繁忙期は混み合うかなと思いました。部屋にPSもあり、衣類乾燥も大満足です。

Modern decor. Friendly front desk staff. Just need to take note of the timing when it will be unmanned.
Spacious space with adequate cutlery/utensils for simple cooking

The room was very spacious and new. The location is fantastic if you are driving. Close to many amenities like convenient shops and restaurants (within 15 mins drive or less). Free laundry near lobby area.

However, parking is limited on property.

Rooms were clean with amenities. Service staff (Dorothy) is friendly and helped recommend dining places and things to do around Furano. It’s convenient if you have a car and parking was not an issue as there’s a large parking area about 3-5 mins away by foot if you can’t parked at the smaller carpark beside the hotel. It’s just around a ski slope but we didn’t make use of that since we went in summer.

房間很大很乾淨，櫃檯人員服務很親切，下次來北海道還想再來住！

The staff is so friendly and kind. The coffee shop was great. Spacious, comfortable 2 bedroom unit.

The property is quiet, convenient and clean. The bed is very comfortable. It is easy to drive to attractions from here. There is a petrol kiosk just around the corner. Coffee and toast downstairs (Ronin) is great to start your day. There are few great dinning options just 5-7min walk from the property. The view of the mountains in the day and the lights of the houses in the night between the mountains and property are fantastic. Drive to Furano townis just 10min away with great food, pharmacy and supermarket.

広さ清潔感満足です。

Very good

We stayed two nights and paid 3,000 USD. But it’s not ski-in ski-out. No restaurant, no onsen, no sauna, very tight parking lots. Not mineral water in the room (in fact nothing in the fridge and there is no bar) and when you call the reception they tell you to drink tap water. No room service… ski locker room is also very small and always crowded with other guests trying to get out at the same time. No staff there to help. We wouldn’t go back to this place.

We had a great stay at Fenix West. The staff are all friendly and helpful. The room was spacious w a fully equipped kitchen and beautiful Mountain View. We especially appreciate the shuttle services to and from town, which made our trip so much more enjoyable and easy to plan. There is no Onsen in the hotel but there is one conveniently in the hotel across the street, which kind of solve the issue. I would definitely come back and recommend this hotel

Hotel room is clean and pleasant. Dining options are limited, but the room has kitchen amenities for you to cook your own meals (supermarkets and shops within 15-20 minutes walking distance). Polite and friendly staffs that can converse well in English.