Hotel Indigo Tokyo Shibuya by IHG

Hotels
•
Hotel Indigo
9 (1817 reviews)
Shibuya-ku Dogenzaka 2-25-12 , Tokyo , JP

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Small room sizes
Limited space for luggage

Categories

Cleanliness
9.21
Rooms are very clean, quiet, and well maintained.
Service
9.18
Staff was very nice and helpful.
Location
9.72
Ideal location in the heart of Shibuya, perfect for exploring the surrounding area.
Room Quality
8.17
Rooms are comfortable but some are small with limited storage.
Amenities
9.2
Laundry service was perfect and breakfast is superb.
Value for Money
8.16
Some may find the rates relatively high for room size.
Food and Beverage
9.21
The breakfast was fantastic with a great variety.
Overall Experience
9.18
Thoroughly enjoyable experience with minor room size issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:16

Property Description

Luxurious Accommodation
Hotel Indigo Tokyo Shibuya offers a 5-star experience with a fitness centre, terrace, and a restaurant and bar. Enjoy free WiFi, room service, and a 24-hour front desk for your convenience.

Delectable Dining Options
Start your day with a buffet, à la carte, or American breakfast available daily at the property. Indulge in a culinary journey without leaving the hotel premises.

Convenient Location
Located just 400 metres from Shibuya Scramble Crossing, Hotel Indigo Tokyo Shibuya is also close to popular attractions like Toguri Museum of Art, Hachiko Statue, and Shibuya Center Town. With Tokyo Haneda Airport only 21 km away, your travel convenience is guaranteed.

Book now for an unforgettable stay at Hotel Indigo Tokyo Shibuya!

Important information:

Breakfast-inclusive rates consist of breakfast for 2 adults.

Breakfast is available for an extra charge for additional guests.

Please note that parking is available from 07:00 to 23:00.An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 1817 reviews
Cleanliness: 9.21
Service: 9.18
Location: 9.72
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.16
Food and Beverage: 9.21
Overall Experience: 9.18
D
Dr. Uri Yaakobovitch • family_with_children • il
10
It was a perfect base to for exploring Tokyo
Pros:

We had a wonderful stay. The location was perfect, right in the heart of Shibuya, close to the public transportation, shopping area.
We had a great room on the 28th floor, with a great view of the city.
The staff were friendly and helpful and professional.

Cons:

The price was a bit high for our expectations.
Regarding our room, the main issue was the limited space and storage, which was a little challenging for us staying several nights. More wardrobe space, shelves and hooks would have made the room more practical and comfortable.

2026-09-19 • via Nuitee
E
Eti • solo_traveller • il
10
2026-09-19 • via Nuitee
E
Eti • couple • il
10
2026-09-19 • via Nuitee
G
Galit • couple • il
10
Pros:

מלון מעולה במיקום מושלם, ארוחת בוקר נהדרת.

2026-09-17 • via Nuitee
Z
zvika • solo_traveller • il
8
2026-09-16 • via Nuitee
A
April MacFarlan • extended_group • us
9
The perfect hotel in Shabuya!
Pros:

This location was phenomenal! Right next to the Shibuya crossing and great shopping area. Hotel is beautiful, the staff is really great.

Cons:

Everything was perfect!

2026-09-16 • via Nuitee
A
Alejandra • solo_traveller • us
10
Beautiful, modern hotel centrally located and very convenient.
Pros:

Room was lovely with exceptional view of the city. The shower was the best shower I have experienced, ever! Centrally and conveniently located close to trains and shopping. The area is busy with tourists and restaurants.

Cons:

We thought the split elevators were a nuisance, you had to take two elevators to get to your room.
We were not impressed with the order we received via room service.

2026-09-16 • via Nuitee
אילנית ברנשטיין 77 • solo_traveller • il
10
Pros:

Very good
Central
Grate team

2026-09-15 • via Nuitee
N
NogaShe • solo_traveller • il
10
2026-09-14 • via Nuitee
M
Meilley • solo_traveller • ca
8
Pros:

Amazing spot in the heart of shibuya ! Very convenient location .
nice vibe with the theming of the hotel in general , feels very peaceful ,cosy and trendy..when shibuya can fee a bit overwhelming
Very friendly and efficient staff , they all speqk very well english

Cons:

A bit hard to find the first time when leaving the metro
I wish somekne took care of my luggage when i arrived and also i had to order a uber because they couldnt get me a taxi for some reason when i left to the ariport but overall amazing experience

2026-09-14 • via Nuitee
P
Paul • couple • au
10
exceptional
2026-09-14 • via Nuitee
E
Erin • couple • gb
10
2026-09-14 • via Nuitee
N
noa • solo_traveller • il
10
2026-09-13 • via Nuitee
E
Evelyn • couple • sg
1
Horrifying experience at this hotel!
Cons:

The hotel staff were rude to us. However I saw that they were really nice to Caucasian travelers, even offering them drinks at check in while we had none. We ordered a parcel whereby we have already prepaid for delivery. The hotel paid for our parcel delivery without telling us and demand that we pay at check out. When we tried to reason with them, we were out numbered by 3 hotel staff. The male hotel staff tried to stop us from leaving even after we paid the delivery fee, when he heard us say we are going to give a bad google review. He wouldn’t let us go and still tried to defend the hotel. We felt intimidated. For a hotel in Japan, this is quite a horrifying experience. If you see good google reviews, it is because it was a criteria for an hour extension of checkout time. The hotel staff asked me to fill up a good google review, show them in order to have a late check out. I am a IHG member and yet I had such a bad experience with them. Please be warned of this and think twice before booking this hotel.

2026-09-13 • via Nuitee
T
Terry • couple • us
9
Came back a second time as it was a great hotel.
Pros:

Room was clean but super small. Excellent location. Best hotel breakfast ever!

Cons:

Size of room

2026-09-13 • via Nuitee
L
Lyn • couple • au
9
Great place to stay
Pros:

Clean tidy and close to everything

Cons:

N/A

2026-09-12 • via Nuitee
P
Paulo Augusto • couple • br
10
2026-09-11 • via Nuitee
N
Nick • couple • us
10
2026-09-10 • via Nuitee
N
Nomi • solo_traveller • il
7
2026-09-10 • via Nuitee
R
Rodny • couple • nl
7
Goede locatie, maar voor 5 sterren klein bed en voelt niet luxe aan
Pros:

De ligging

Cons:

Voor dit geld, te kleine bedden

2026-09-09 • via Nuitee