Hyatt House Tokyo Shibuya

Hotels
•
Hyatt House
9.4 (348 reviews)
3-3 Sakuragaoka-cho, Shibuya-ku , Tokyo , jp

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Poor cleaning
Expensive
Bad breakfast

Categories

Cleanliness
8.95
The cleaning was not very good and the amenities were minimal compared to other hotels.
Service
9.99
Staff were amazing and exceeded all expectations.
Location
10
Excellent location, adjacent to the train station and many iconic sights.
Room Quality
9.98
Spacious rooms with comfortable beds and good layout.
Amenities
9.44
Included washer/dryer and basic amenities, but limited compared to other hotels.
Value for Money
8.9
Considered expensive and not worth the price.
Food and Beverage
7.96
Breakfast was extremely bad (cold/tasteless).
Overall Experience
10
Overall a great stay, but with some minor navigational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:15

Property Description

Situated in Tokyo, Hyatt House Tokyo Shibuya offers air-conditioned rooms, a garden, free WiFi and a terrace. The property boasts a restaurant, bar, and indoor pool. Enjoy 24-hour front desk, concierge service, and luggage storage.

Modern Accommodations
Every room includes a desk, flat-screen TV, and free toiletries. Relax and unwind in comfort.

Convenient Location
Explore nearby attractions like Moyai Statue, Shibuya Station, and Hachiko Statue. Easy access to Tokyo Haneda Airport just 20 km away.

Amenities Galore
From the garden to the terrace, this hotel has all you need for a memorable stay.

Book your stay at Hyatt House Tokyo Shibuya today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.4
Based on 348 reviews
Cleanliness: 8.95
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.44
Value for Money: 8.9
Food and Beverage: 7.96
Overall Experience: 10
B
Boudrie • family_with_children • au
10
2026-06-26 • via Nuitee
D
Desiree • family_with_children • au
10
2026-06-26 • via Nuitee
H
Hiske • family_with_children • de
9
Couldn’t have chosen a better location and the room and rest of hotel was very comfortable and clean. Everything we need
Pros:

Fantastic location and very comfortable

Cons:

Could have more space for luggage when 3 people in room

2026-06-23 • via Nuitee
V
Vanessa • family_with_children • us
10
Fantastic stay!
Pros:

Very clean and modern facilities. Room is amazing, fantastic location for sightseeing around Tokyo, in Shibuya but not in the crowded parts of the area. The gym is relatively small but very neat. Loved everything!

Cons:

Nothing

2026-06-22 • via Nuitee
M
Michelle • family_with_children • us
6
Great location, but lacks 5 stars in dining and room amenities. Prob would not stay here again.
Pros:

Location was great, near shops and restaurants and transportation.

Cons:

Washing machine didn’t dry
breakfast was poor, not enough selection and staff did not restock food when out. We ate whatever was leftover without much selection and we didn’t come during closing.

2026-06-22 • via Nuitee
D
Danielle • extended_group • us
8
Pros:

Very comfortable and has everything you need. Quiet location but near the heart of Shibuya. Pool was an oasis.

Cons:

Cleaning staff didn’t come till late in the day when we just wanted to relax in our room. They should be done by noon.

2026-06-21 • via Nuitee
Z
Zelda • solo_traveller • za
10
Pros:

Spaciousness, convenience

Cons:

Smoking room is too small and no seats

2026-06-15 • via Nuitee
V
Vanessa • family_with_children • us
10
2026-06-13 • via Nuitee
G
Gaurav • family_with_children • in
9
Superb stay and with excellent location and service
Pros:

Location was amazing. Quality of rooms and view was excellent. It had washing machine and dryer which was excellent.
Staff and service was really really good. Yuri in particular was very helpful in having us find vegan eating spots and guiding us to White Glass coffee and other places

Cons:

Rooms are on the smaller side. It’s difficult to approach by cab as the entrance is not very obvious but with map from hotel it solved things

2026-06-10 • via Nuitee
A
Andrea • family_with_children • us
10
I would definitely recommend this hotel!
Pros:

It was clean, large and had a lot of kitchen supplies. The best part were the pajamas they provided for the stay!

Cons:

The water temp in the shower was not hot enough

2026-06-09 • via Nuitee
L
Lee • family_with_children • sg
10
2026-06-07 • via Nuitee
E
Erica • solo_traveller • au
9
2026-06-07 • via Nuitee
J
Jason • solo_traveller • sg
10
Amazingly accessible and great amenities in the room
Pros:

The room was very spacious and the amentities in the room such as coffee machine, microwave were fantastic for us to settle our late night dinners.

The hotel is also easily accessible to JR Shibuya station, and there are tons of shops and supermarkets around.

2026-06-06 • via Nuitee
K
Kibria • family_with_children • us
8
Good but the lack of a clear entrance to the hotel is a disadvantage.
Pros:

The rooms were nice, clean, relatively spacious. It was nice to be so close to the Shibuya train station.

Cons:

The fact that there is no real central entrance to the hotel makes it a challenging location to navigate in terms of taxis and ubers.
I think the hotel could do more to orient guests to the location and how to get to stores and restaurants.

2026-06-03 • via Nuitee
H
Hai Haim • solo_traveller • il
9
2026-06-03 • via Nuitee
V
Vineet • family_with_children • us
5
Not a good value due to the high price otherwise everything is perfect
Pros:

Staff was amazing. Beds were comfortable. Location is great. The rooms are large size.

Cons:

Very high price for something that is not a good value

2026-06-03 • via Nuitee
J
Jennifer • family_with_children • us
10
Nestled in the heart of Shibuya
Pros:

Loved this hotel! The location, next to the train station, was fantastic. It allowed us to move around the city with ease! Each room had a washer/dryer! Such a bonus when traveling. Restaurants and shops were very close by, as well as the Shibuya crossing, but the rooms were not loud at all. The hotel seemed secluded but was just a few steps from soooo much! Really happy with this choice! I would definitely choose it again.

2026-06-01 • via Nuitee
N
Najwa • solo_traveller • id
8
2026-06-01 • via Nuitee
V
Vineet • family_with_children • us
5
Very high price for the money
Pros:

Location and comfort

Cons:

Very high price for the money

2026-05-31 • via Nuitee
E
engin • family_with_children • tr
7
Pros:

location is great. direct metro line reaching possibility with same floor. only 2 to 3m walking distance. clean rooms.

Cons:

but room is far from visually appealing. doesnt give you a feeling considering the money you paid. room is wide for 3 big luggage. dont expect a hotel vibe its like you rented a room. staff is very helpful. room was cold bc they disabled the heating system bc of May. but they provided heater immediately. but i would expect warm room. i dont want to turn on heater once i entered room everytime. it is not the house. it should have left to customer turning on or off air conditioning. IF you book a hotel, it must have proper air conditioning system up to customer.

2026-05-29 • via Nuitee