Hyatt House Tokyo Shibuya

Hotels
•
Hyatt House
9.4 (362 reviews)
3-3 Sakuragaoka-cho, Shibuya-ku , Tokyo , JP

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Helpful staff
Cons:
Poor cleaning
Expensive
Bad breakfast

Categories

Cleanliness
8.95
The cleaning was not very good and the amenities were minimal compared to other hotels.
Service
9.99
Staff were amazing and exceeded all expectations.
Location
10
Excellent location, adjacent to the train station and many iconic sights.
Room Quality
9.98
Spacious rooms with comfortable beds and good layout.
Amenities
9.44
Included washer/dryer and basic amenities, but limited compared to other hotels.
Value for Money
8.9
Considered expensive and not worth the price.
Food and Beverage
7.96
Breakfast was extremely bad (cold/tasteless).
Overall Experience
10
Overall a great stay, but with some minor navigational issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 13:15

Property Description

Situated in Tokyo, Hyatt House Tokyo Shibuya offers air-conditioned rooms, a garden, free WiFi and a terrace. The property boasts a restaurant, bar, and indoor pool. Enjoy 24-hour front desk, concierge service, and luggage storage.

Modern Accommodations
Every room includes a desk, flat-screen TV, and free toiletries. Relax and unwind in comfort.

Convenient Location
Explore nearby attractions like Moyai Statue, Shibuya Station, and Hachiko Statue. Easy access to Tokyo Haneda Airport just 20 km away.

Amenities Galore
From the garden to the terrace, this hotel has all you need for a memorable stay.

Book your stay at Hyatt House Tokyo Shibuya today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HND

Location

Guest Reviews

9.4
Based on 362 reviews
Cleanliness: 8.95
Service: 9.99
Location: 10
Room Quality: 9.98
Amenities: 9.44
Value for Money: 8.9
Food and Beverage: 7.96
Overall Experience: 10
J
Jill • couple • us
10
Great location, quiet and clean.
Pros:

Hyatt House Tokyo Shibuya is a prime location, makes navigation easy and is quiet. Quiet, clean, good location are all things we look for when we travel and this hotel was great. We took the Narita Express train from Shibuya station and we went from our hotel room to the train platform in about 15 minutes.

Cons:

Nothing

2026-10-15 • via Nuitee
T
Terri • couple • us
10
Wonderful hotel, perfectly located
Pros:

Loved the location, the clean and spacious room with kitchenette and washing machine, and the staff were all wonderful.

Cons:

The only negative was that the room had a slight musty smell in the shower area. The shower and entire room was meticulously clean so I thought it was perhaps a ventilation issue.

2026-10-13 • via Nuitee
B
Becky • family_with_children • nz
10
Comfortable little bit of serenity in the heart of shibuya
Pros:

Centrally located. Great facilities, nice comfy beds and a great pool! They also let us stay on our check out day and use the pool

Cons:

It was very expensive so not the best value for money

2026-10-13 • via Nuitee
C
Claire • family_with_children • gb
8
2026-10-13 • via Nuitee
K
Kate • family_with_children • au
9
Pros:

Lovely accommodation, really clean and a nice vibe. We really enjoyed the pool and spa too.

Cons:

It's expensive.

2026-10-12 • via Nuitee
R
Rakesh • extended_group • us
8
Very good front desk staff,has a issue with a room,they fixed it without any issues.That really mad.
Pros:

Breakfast ok but need improvement

Cons:

The quality of food

2026-10-12 • via Nuitee
K
Karen • solo_traveller • gb
7
2026-10-09 • via Nuitee
A
Anderauer • family_with_children • ch
10
2026-10-08 • via Nuitee
J
Jill • couple • us
10
Fantastic hotel
Pros:

This hotel was fantastic! Great location, very clean hotel, very quiet despite a wonderful location near Shibuya station, great sized room (we had a king with a sofa, kitchenette and full bathroom).

2026-10-07 • via Nuitee
K
Karolina • solo_traveller • pl
10
2026-09-19 • via Nuitee
M
Matt • solo_traveller • gb
8
2026-09-09 • via Nuitee
E
Eti • extended_group • il
10
2026-09-08 • via Nuitee
F
Florence • couple • fr
4
2026-08-31 • via Nuitee
M
Maria • solo_traveller • us
10
2026-08-30 • via Nuitee
K
Karen • family_with_children • us
8
2026-08-25 • via Nuitee
Z
ziv • solo_traveller • il
10
Pros:

perfect hotel to stay in ,the room is very comfortable to stay in ,the staff is very helpful, room was very clean, view was great, hospitality of hotel staff is great too,the location is perfect close to all the great things shibuya has to offer, the beds are very comfortable,
very recommendable hotel to stay in .

Cons:

nothing

2026-08-18 • via Nuitee
Z
ziv • solo_traveller • il
10
high quality hotel with great hospitality
Pros:

great room ,great service, high quality hospitality, great view, the room is very convenient to use ,the staff is very friendly and helpful, the location is the best you can find on shibuya.

Cons:

nothing

2026-08-18 • via Nuitee
Z
ziv • solo_traveller • il
10
Pros:

best location in shibuya, great beautiful room ,very comfortable to stay in ,the view were great ,the hotel staff is very friendly and helpful, the room was cleaned perfectly each time ,the staff was always ready to help us in any problem we had ,the pool was very comfortable to use ,we had a great evening meal in the restaurant ,the view from the room was great.
we surely recommend this hotel in shibuya,it was a great pleasure to saty there and we were there for 16 nights so we know what we are talking about...

Cons:

nothing

2026-08-18 • via Nuitee
L
Leonie • extended_group • au
10
2026-08-16 • via Nuitee
M
Marit • family_with_children • no
3
Not recommended during summertime, even if location was perfect.
Pros:

location

Cons:

Room was damp. Not possible to keep fabric (clothes/ bed sheet) dry.

2026-08-15 • via Nuitee