Fairfield by Marriott Kumamoto Aso

Hotels
•
Fairfield Inn
9.1 (1614 reviews)
1407-1 Kurokawa , Aso , JP

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean rooms
Cons:
Limited food options
Concerns about cleanliness in some reviews

Categories

Cleanliness
8.4
Multiple mentions of cleanliness with some concern about facilities not matching expectations.
Service
9.9
Repeated positive feedback about helpful and friendly staff.
Location
9.4
Convenient location next to the train station, highly rated by guests.
Room Quality
9.4
Guests appreciated the comfort and size of the rooms.
Amenities
8.9
Good amenities with communal kitchen, but lacking in restaurant offerings.
Value for Money
9.4
Generally perceived as good value due to location and facilities.
Food and Beverage
7.9
Limited food options available, but some complimentary beverages offered.
Overall Experience
9.5
Overall positive experiences, with guests expressing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:51

Property Description

Modern Accommodations
Enjoy air-conditioned rooms equipped with convenient amenities such as a kettle, fridge, and flat-screen TV.

Convenient Facilities
Take advantage of the shared lounge, free private parking, and 24-hour front desk for a hassle-free stay.

Nearby Attractions
Explore nearby landmarks such as Suizenji Park and Kumamoto Castle for an unforgettable experience.

Book your stay at Fairfield by Marriott Kumamoto Aso for a comfortable and convenient accommodation experience today!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9.1
Based on 1614 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 9.4
Amenities: 8.9
Value for Money: 9.4
Food and Beverage: 7.9
Overall Experience: 9.5
S
SHUHEI • solo_traveller • jp
8
快適であった
Pros:

施設や設備が清潔で気持ちよく過ごせた

Cons:

レストラン等がないこと

2026-10-17 • via Nuitee
X
Xamirah • solo_traveller • nl
10
2026-10-17 • via Nuitee
Y
Yuki • couple • jp
10
Pros:

駅から降りてすぐの立地で便利で、
丁寧な対応と清潔な部屋でゆっくり過ごせました！

2026-10-16 • via Nuitee
F
Félix • couple • th
9
Unbeatable location
Pros:

The location is unbeatable. Perfect to organise trips around the Aso area with the station literally in front of the hotel. The staff speak English well and are very helpful. If o go back to Aso, I’ll stay there again for sure.

2026-10-16 • via Nuitee
S
Sharon • couple • us
9
Pros:

Hotel is set near the base of the mountain range, so we had a gorgeous view out the hotel window. Room was clean and spacious, though the bathroom sink area was quite narrow and positioned facing the beds (not bad just strange). Lots of free parking!

Cons:

Many guests seemed to do laundry at this hotel and there are only 2 sets of washers & dryers available, causing a rather long wait. You just have to trust that people will be timely, which was not always the case.

2026-10-16 • via Nuitee
J
Julie • couple • au
10
Great spot
Pros:

Great location near the station. They have the best breakfast boxes that will be enough for lunch!

2026-10-16 • via Nuitee
C
Cindy • couple • sg
10
Very convenient, next to the station
Pros:

The room is nice, facing the nature. Sitting at the garden next to the pantry is nice.

Cons:

None

2026-10-16 • via Nuitee
I
ido ashkenazi • family_with_children • il
10
Pros:

מלון מעולה חדר חלום

Cons:

אין מה

2026-10-16 • via Nuitee
Z
Zhipeng • solo_traveller • cn
10
Pros:

everything
btw, front desk staff is professional.

Cons:

I will not say it is bad however personal opinion only. the pillow is too soft haha hahaha. I simply do not fancy such types of pillow.

2026-10-13 • via Nuitee
M
Marie • family_with_children • ca
10
Best room we stayed in Japan
Pros:

The hotel looks new so the rooms were immaculate. The room was very large and the king sized bed was so comfortable! I also liked the bathroom set up.

We ordered the breakfast box when we booked our room and it was so large, we saved some of it for lunch. We also appreciated the fancy complimentary water in our room.

Cons:

The only thing missing is a restaurant at the hotel.

2026-10-13 • via Nuitee
C
Ching Fen • family_with_children • tw
9
整體上都很好
Pros:

地點停車超方便

Cons:

附近晚上吃的店家都太早關門了

2026-10-12 • via Nuitee
Z
ZIJIAN • family_with_children • cn
8
Pros:

地理位置一流，毫无疑问是住在阿苏的交通首选。酒店设施很新，住宿体验非常好，性价比极高。

Cons:

员工线上咨询回复非常怠慢，回复机械化也不解决问题。如咨询列车停驶如何从熊本到达阿苏，只让顾客自行解决。如咨询遗留物件，隔几天才回复。线上服务意识很差。

2026-10-11 • via Nuitee
G
Graeme • couple • au
10
More information about where to eat at night in for people without car would have been helpful
2026-10-10 • via Nuitee
M
Mark • couple • gb
10
Clean, modern and spacious hotel rooms. Larger rooms than typical Japanese hotels. Very comfortable bed. Great location
Pros:

Clean, modern and spacious. Good location to visit Mt Aso

Cons:

Very few places to eat in close proximity to the hotel.

2026-10-10 • via Nuitee
A
Audrey • solo_traveller • sg
9
2026-10-10 • via Nuitee
J
JLuc PERROT • solo_traveller • fr
10
Pros:

Lieu et chambre magnifique

2026-10-10 • via Nuitee
J
junko • solo_traveller • jp
8
阿蘇山を望む新しくきれいなホテル
Pros:

スタッフが皆さんとても親切でした
夕食は、近くの道の駅で調達して来て部屋でいただきましたが、お店に行くよりかえってゆっくり出来て良かったと思います
お部屋は全体的にオシャレな感じです
窓からも雄大な阿蘇山が見えて美しかったです

Cons:

ベッドに高さがあり、背の小さい私は腰掛けると脚が床に付かなかった😅
それと、日本人としてはやはりバスタブがあると嬉しかったです

2026-10-10 • via Nuitee
M
Mettler • couple • ch
6
Pros:

Gute Betten

Cons:

Frühstück war in einer Schachtel und für Japan sehr atypisch.
Kein Reis oder Suppe.

2026-10-10 • via Nuitee
C
Chingju • couple • tw
9
2026-10-10 • via Nuitee
J
julia • solo_traveller • ca
7
Good location but impersonal
2026-10-09 • via Nuitee