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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Currency exchange
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Non-smoking throughout
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Daily housekeeping
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Kid-friendly buffet
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Coffee Shop on site
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Smoke alarms
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Process in place to check health of guests
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
Review Highlights
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Property Description
Luxurious Accommodation
Experience a stay of comfort and elegance at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western. Indulge in spacious rooms, modern amenities, and impeccable service for a truly luxurious experience.
Convenient Location
Situated in the heart of Kyoto, our hotel offers easy access to popular landmarks such as Nijo Castle, Kyoto Imperial Palace, and the Kyoto International Manga Museum. Explore the rich culture and history of the city with convenience and ease.
Exceptional Services
From a well-equipped fitness centre to a 24-hour front desk, we ensure all your needs are met during your stay. Enjoy delicious meals at our on-site restaurant, stay connected with free WiFi, and experience top-notch hospitality from our dedicated staff.
Book now for an unforgettable stay at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.
Location
Guest Reviews
Lovely rooms and property
הצוות והחדר היו נהדרים
לא הייתה חסימת אור מלאה אז בבוקר האור קצת הפריע
The room was clean, but unfortunately that was the only positive aspect of our stay.
We were charged an additional city accommodation tax on top of the booking price, which was not clearly disclosed in the booking information we saw. Any mandatory additional charges should be explained clearly before booking.
The property felt more like a motel than the hotel experience we expected at this price. The location was also inconvenient for our sightseeing and shopping, with a longer walk to the train station than we would have liked.
We stayed at four different hotels during our trip to Japan. This was the most expensive and our least favourite. Overall, we did not feel it offered good value for money and would choose somewhere else next time.
Nothing
No room service
Great room size and decoration, friendly staff
No laundry facilities; The bedside tables could have been a bit cleaner
Amazing hotel really beautiful
The room was Great but was facing a concrete wall, therefore not enough light
The Hotel is beautiful, the style is really nice.
Breakfast start really later. The people have meetings or things to do early.
We really liked how close the hotel was to the main tourist attractions and the subway. We also loved all the little details, like the decorations outside the rooms and at the entrance, the lovely scent when you walk into the hotel, and the beautiful large kimono. All these little touches were really charming and made the hotel feel very special.
The room was really quite small, and there were several little details that made the stay less comfortable. There wasn’t a proper blackout curtain, so a lot of light came into the room early in the morning. The shower was also extremely small and honestly felt a bit like a caravan shower.
The housekeeping was probably the most surprising part, especially for a four-star hotel. A full cleaning is only done every three days. They do a very quick service on the other days, but for example, if you have tea or coffee, the dirty cups can simply be left in the room. Towels are only replaced if you leave them on the floor, but there isn’t really anywhere convenient to hang them either.
Overall, there are quite a few small details like this that could definitely be improved. Considering that this is a four-star hotel, we expected a higher level of service and attention to detail, which is why we unfortunately couldn’t give it a very high rating.
El diseño de la habitación, muy espaciosa. Muy limpio y tranquilo. Gimnasio aunque pequeño, funcional.
Al fondo de la entrada del hotel está la zona de fumadores, por lo que siempre que entras y sales es muy molesto el fuerte olor a tabaco, deberían cambiar la zona a otro lugar. La ubicación no es la mejor, pero como era nuestra cuarta vez en la ciudad no nos importó, buscábamos algo tranquilo y la zona lo es.
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