KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western

Hotels
•
BW Signature Collection by Best Western
9.1 (1633 reviews)
Nakagyo-ku Aburanokoji-dori Marutamachi-Sagaru Daimonji-Cho 50 , Kyoto , jp

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Comfortable and well-furnished rooms
Good amenities and breakfast options
Cons:
Issues with cleanliness reported
Location may not be ideal for everyone
Some amenities not replenished daily

Categories

Cleanliness
8.43
Some rooms reported issues with cleanliness and service quality.
Service
9.4
Many reviews highlight friendly and helpful staff, indicating good service.
Location
8.94
Mixed reviews; some found the location convenient while others felt it was a bit distant from attractions.
Room Quality
9.39
A number of guests praised the comfort and quality of the rooms.
Amenities
9.42
Several reviews mentioned good amenities, though some specific items weren't replenished.
Value for Money
8.88
Generally seen as good value given the quality, despite some concerns.
Food and Beverage
8.93
With positive comments on breakfast and in-house dining, overall quality is seen favorably.
Overall Experience
9.4
Overall positive sentiment noted in various reviews, highlighting a great stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:19

Property Description

Luxurious Accommodation
Experience a stay of comfort and elegance at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western. Indulge in spacious rooms, modern amenities, and impeccable service for a truly luxurious experience.

Convenient Location
Situated in the heart of Kyoto, our hotel offers easy access to popular landmarks such as Nijo Castle, Kyoto Imperial Palace, and the Kyoto International Manga Museum. Explore the rich culture and history of the city with convenience and ease.

Exceptional Services
From a well-equipped fitness centre to a 24-hour front desk, we ensure all your needs are met during your stay. Enjoy delicious meals at our on-site restaurant, stay connected with free WiFi, and experience top-notch hospitality from our dedicated staff.

Book now for an unforgettable stay at KAYA Kyoto Nijo Castle, BW Signature Collection by Best Western.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ITM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

9.1
Based on 1633 reviews
Cleanliness: 8.43
Service: 9.4
Location: 8.94
Room Quality: 9.39
Amenities: 9.42
Value for Money: 8.88
Food and Beverage: 8.93
Overall Experience: 9.4
G
Grace • solo_traveller • fr
10
Exceptional!
Pros:

Everything was clean, the staff was really helpful and accommodating, and the room was spacious.

Cons:

Nothing

2026-03-07 • via Nuitee
S
SHOMA • couple • jp
10
2026-03-07 • via Nuitee
A
Anna • family_with_children • ru
10
Pros:

Отличный отель! Персонал замечательный. Номер чистый, уютный, есть всё необходимое.
Завтраки хорошие, есть из чего выбрать.
Расположеник далеко от метро , автобусы чуть ближе.
Отель рекомендуем

2026-03-06 • via Nuitee
V
Viviana • solo_traveller • co
10
2026-03-06 • via Nuitee
V
Viviana • solo_traveller • co
10
2026-03-06 • via Nuitee
A
An Minh Thi • couple • au
9
2026-03-05 • via Nuitee
F
Francine • couple • au
9
Excellent!
Pros:

Beautiful hotel with lovely decor, gardens and rooms. Best room was the twin rooms. We booked a king room for two nights and decided to stay a third night. The kings were booked and we stayed in a twin which I thought had more room and was a nicer layout. The free afternoon snacks and drinks were a bonus.

Cons:

Nothing.

2026-03-05 • via Nuitee
C
Chuan keat • solo_traveller • my
10
Pros:

staffs were friendly and helpful

2026-03-03 • via Nuitee
L
Leigh • solo_traveller • gb
10
Amazing stay
Pros:

Stylish and modern hotel. Lovely staff on the desk. In a really quiet location (there’s an amazing sushi restaurant across the road). You can get the bus only a couple minutes walk away. Room was spacious and clean, the shower was amazing.

2026-03-02 • via Nuitee
F
Fabrizzio • couple • cr
10
Great time
Pros:

The breakfast buffet offered several options. The rooms were very clean and comfortable. Staff was very friendly. The laundry room was easy to use and very accesible. Hotel is close to metro station so traveling to near places was very comfortable.

2026-03-02 • via Nuitee
M
Martin • family_with_children • au
10
Pros:

We had King room, lots of room seperate toilet and wet room. Had Japanese feel about room. Enjoyed the free drinks after 5pm - we would stay again.

Cons:

No issues

2026-03-02 • via Nuitee
K
Kira • couple • jp
9
2026-02-28 • via Nuitee
M
Morgan • family_with_children • au
7
Cons:

The eco cleaning policy, not cleaning daily.

2026-02-27 • via Nuitee
中澤 • couple • jp
10
2026-02-26 • via Nuitee
K
Kiersten • couple • us
10
I loved staying here. It was the nicest hotel I have ever stayed at!! I loved everything about this place!
Pros:

Everything, it was fantastic

Cons:

Nothing it was all perfect

2026-02-25 • via Nuitee
E
E • solo_traveller • us
9
Kaya Nijo Castle is a lovely hotel in a quiet but very accessible part of town. Hope to return soon.
Pros:

The location is excellent, near many bus routes, restaurants, and one main subway line. I quickly found a place to have coffee at 6:30am and there were places to grab dinner at 10pm. The hotel staff was extremely helpful, allowing me to park my rented bicycle on the property, giving me change for 10,000 yen notes that I received from the ATM, etc.

Cons:

No complaints.

2026-02-25 • via Nuitee
S
Savio • family_with_children • au
10
Pros:

Great lication, service and facility

Cons:

NA

2026-02-25 • via Nuitee
S
Savio • family_with_children • au
10
Pros:

Great service

Cons:

Na

2026-02-25 • via Nuitee
K
Kana • couple • jp
8
2026-02-22 • via Nuitee
R
Ranbir • solo_traveller • my
8
2026-02-14 • via Nuitee