DoubleTree by Hilton Kyoto Higashiyama

A delightful room in the Japanese style. The staff were excellent - all very helpful. The hotel is in a good location for exploring Kyoto.

Cozy room

I would recommend this hotel to anyone who needs a safe and ,clean environment .The staff is very attentive .The rooms are very clean .The bathroom has a nice tub and also a shower..There is also have separate female and male spa area..Whenever I return to Japan this place will always be our first choice.

amazing hotel with great facilities super clean and modern

Traditional Japanese room was very cute, beds very comfortable.
The gym is amazing!! It was the highlight of this hotel for me as well as the staffs willingness to help us with any issues. They helped with Yamato transport as well.

very limited dinning area.

The location is great. The hotel is maintained well. Most of staff are friendly. However, I was struggling the traffic noise every night as my room was at the lower floor and facing the busy road. I asked for a quiet room at the counter specifically. It was very disappointing that the staff still assigned the room with the poorest location to us. I doubted whether it was because I booked the stay through expedia as the third agent. Anyway, I hope at least ear plugs are provided, or staff could be more responsive to customers request.

The room is really dark. I had to use a compact mirror by the window to put makeup on. Even the make up mirror was dim. Weird.

There is only a hand held shower. Disappointing not to have an overhead shower like the other Hilton’s.

The restaurant staff is over the top nice and attentive but I wish they served “real” coffee. Vending machines don’t cut it for me and their drip coffee was gross.

The guy who makes the fried eggs was great too.

レストランのディナーとワインが美味しかった。

Unfortunately this hotel rates very poorly due to poor hygienic conditions and negligence concerning their guests. I got bug bites during the night while sleeping at the hotel. I showered before going to bed without any sorts of bug bites. At around 3 AM, I woke up itching and my legs were covered with bug bites, after that I was up waiting for the morning. I informed the staff and later as I had already checked out, I was contacted by the manager via email. They asked for pictures and I sent them. Finally I got a letter telling me that their inspection shows no sign of bedbugs. The hotel did not take any responsibility, they asked for pictures to verify my complaint but finally they dismissed what had happened.

Nice position. Convenience Store just on the other side of the main road. The bed is extremely comfortable.

Sehr guter Aufenthalt

Beautiful hotel, very comfy and close to a train station!

Una excelente experiencia, por la elgancia de hotel, sus amenities y el bueffet... volveria siempre

Good value for the price. The lobby photos look more elegant online than in reality, since luggage storage near the entrance makes it feel a bit messy. It’s a bit inconvenient going down from street level to the lobby and then back through to the elevators, the room was a good size (though only twin beds were available when we booked). The gym and onsen were a nice perk, I didn’t try the food, the location is convenient—on a main street near the touristy geisha area, within walking distance to sights and close to a train station.

Excelente hotel de lo mejor que he visitado

まず、とにかく綺麗なホテルです。
サービスも行き届いていて、私は値段以上に感じました。
目の前が大通りですが、客室は静かで、車の走行音等は気になりません。

個人的にウォーターサーバーのサービスが好きでした。よく水を飲むので、部屋の分が無くなるといつも電話したりロビーでお願いして、持ってきていただくのが申し訳なかったので・・自分でロビー階に降りて自由に補充できるのは嬉しかったです。

疲れていたので、夜は定食をオーダーし
弁当スタイルのものを部屋でいただきました。
外で食べるよりはやや割高ですが、美味しいお味噌汁を静かな部屋で飲むのはとてもリラックスできます。ルームサービスと比較すると、出来上がった弁当を取りに行くのは多少手間かもしれませんが、ホテルの値段を思えばそれも充分許容範囲です。
朝食はビュッフェ形式で、どちらかというと和に傾向したラインナップ。私はサラダとパンをいただきましたが、パンのクオリティが高くて驚きました。唯一、バターナイフの用意がなかったことが残念でしたが、私が見つけられなかっただけかもしれません。

翌日、チェックアウトまで時間があったので朝の散歩がてら建仁寺まで歩きました。10分程度で着くので良い距離感です。
周辺は商業的にあまり賑やかなエリアではありませんが、移動したい場合は地下鉄の清水五条駅の降り口がすぐ側にありますので、全体的に利便性は良いかと思います。
スタッフの方々の対応もとても素晴らしく、また利用したいホテルのひとつです。

The staff was the best part. The storage area was limited for 2 people. And the bed area small. However the shower and toilet part of the room was great.

Food was excellent and staff extremely helpful

キングベッドルームの部屋に泊まりました。
正直に言うとホテルのクオリティの割に値段が高いと思いました。
従業員の方達の対応や挨拶はとても雰囲気が良かったです。部屋もとても綺麗でした。しかし朝隣の部屋から目覚ましアラームの音や廊下で話してる音も聞こえる。シャンプーボディーソープの泡立ちも悪い。あらゆる所でアジアの客の方達マナーの悪さを感じ、快適ではなかったです。エクスペディアに載ってる写真よりずっと狭いです。トイレも床がタイルとかでは無いため、初めから少し臭った。バスルームにあった椅子と桶は、衛生的や狭さ的にいらないと思いました。正面玄関の入り口が狭いのは何故か気になりました。
最寄りのバス、電車の駅はとても近いので便利。コンビニも小さいスーパーも近くなので寄りやすい。