The Cloud One Hamburg-Kontorhaus

Hotels
8.6 (1195 reviews)
Willy-Brandt-Straße 20-22 , Hamburg , de

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Non-smoking throughout
Concierge service
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Great breakfast
Central location
Cons:
Small rooms
Limited amenities
Breakfast space issues

Categories

Cleanliness
9
Very clean and well-maintained as noted by multiple reviews.
Service
9.2
Highly praised attentive and friendly service from staff.
Location
8.9
Great location, central and easy access to attractions.
Room Quality
8
Rooms noted to be small with limited amenities.
Amenities
7.7
Some amenities lacking, such as smart TV and sufficient storage.
Value for Money
8.7
Generally perceived as good value considering service and cleanliness.
Food and Beverage
8.6
Good breakfast but some limitations on space.
Overall Experience
8.7
A satisfying experience with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:34

Property Description

Central Location and Nearby Attractions
The Cloud One Hamburg-Kontorhaus is ideally located in the heart of Hamburg, just a stone's throw away from popular attractions such as Miniatur Wunderland and Elbphilharmonie Hamburg.

Comfortable Rooms and Amenities
Enjoy your stay in our air-conditioned rooms equipped with modern amenities including free WiFi, a flat-screen TV, and a private bathroom with complimentary toiletries.

Helpful Staff and Delicious Breakfast
Our friendly staff, fluent in German and English, are available 24/7 at the reception to assist you. Start your day with a delicious breakfast offering buffet, continental, and vegetarian options.

To book your stay at The Cloud One Hamburg-Kontorhaus, please make your reservation now.

Important information:

When booking more than 7 rooms, different policies and additional supplements may apply.

Directions to the underground car park: Hopfensack 17, 20457 Hamburg

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.6
Based on 1195 reviews
Cleanliness: 9
Service: 9.2
Location: 8.9
Room Quality: 8
Amenities: 7.7
Value for Money: 8.7
Food and Beverage: 8.6
Overall Experience: 8.7
M
Margot • family_with_children • de
10
2026-03-28 • via Nuitee
F
Florian • couple • de
9
2026-03-28 • via Nuitee
I
Insa • couple • de
8
2026-03-28 • via Nuitee
L
Leni • couple • fr
5
Cons:

Die Zimmer sind außergewöhnlich klein und eng. Es wird mehr Wert auf Masse statt Klasse gelegt.

2026-03-28 • via Nuitee
S
Sandrine • couple • ch
9
2026-03-28 • via Nuitee
P
Peer • solo_traveller • de
3
2026-03-27 • via Nuitee
M
Marwin • couple • se
10
2026-03-27 • via Nuitee
D
Demar • couple • de
10
Sehr erholsam
Pros:

Frühstück, Personal, Bar perfekt, so freundlich alle. Die Lage war auch perfekt.
Sofort wieder

Cons:

Alles war 👍

2026-03-27 • via Nuitee
H
Hubert • solo_traveller • de
9
2026-03-27 • via Nuitee
P
Paweł • solo_traveller • pl
7
Pros:

Dobra lokalizacja, parking podziemny.

Cons:

Woda w pokoju nie dla gości rezerwujących przez booking. Przy cenie ponad 200 euro za noc żenujące.

2026-03-27 • via Nuitee
K
KJ • couple • us
8
Great location to start your Hamburg trip!
Pros:

Location.

Cons:

Parking was expensive, also the breakfast was pricey which is why I chose not to include it.

2026-03-27 • via Nuitee
M
Mary • extended_group • de
8
Kommen gerne wieder
Pros:

Alles gut, sauber und reichhaltiges Frühstück

Cons:

Damen an der Rezeption waren leider etwas zickig aber hatten evtl. einfach einen schlechten Tag.

2026-03-27 • via Nuitee
M
Maximilian • couple • de
10
2026-03-26 • via Nuitee
C
Carmen • couple • de
10
Pros:

Super Lage

Cons:

Zimmerservice könnte besser sein.

2026-03-26 • via Nuitee
A
Andreas • extended_group • de
8
2026-03-26 • via Nuitee
C
Claudia • couple • de
8
Wir kommen gern wieder
Pros:

Die Lage, das Interieur, das tolle Frühstück

Cons:

Es war recht voll beim Frühstück und man musste lang anstehen um etwas auf seinen Teller legen zu können

2026-03-26 • via Nuitee
T
Thomas • couple • de
9
2026-03-26 • via Nuitee
M
Maurice • solo_traveller • de
10
2026-03-26 • via Nuitee
M
Maurice • solo_traveller • de
10
2026-03-26 • via Nuitee
N
Nadia • solo_traveller • ch
10
Perfekte Lage und tolle Lobby
Pros:

Perfekte Lage direkt bei U-Bahn-Station Messberg, mit sehr guter Flughafenanbindung, fussläufig zum Hauptbahnhof und Speicherstadt. Das Hotel hat eine tolle Lobby, in der auch gut gearbeitet werden kann. Es war sehr sauber und die Pflegeprodukte gefielen mir sehr gut. Zimmer zum Innenhof sehr ruhig. Ich würde sofort wieder hier buchen.

Cons:

-

2026-03-26 • via Nuitee