istanbul airport family suites hotel

Hotels
7.3 (62 reviews)
11 Hatipli Sokak , Arnavutköy , tr

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Cons:
Hotel was closed
No service
Lost reservation
No responses from staff

Categories

Cleanliness
6.79
Multiple reviews indicate the hotel was closed, and no clean facilities were provided.
Service
7.76
Reviews mention lack of response from staff and unfulfilled promises regarding check-in.
Location
10
Though the hotel was closed, it was in a generally good location as described by some reviewers.
Room Quality
6.8
Reviews suggest that no rooms were accessible or available upon arrival.
Amenities
6.75
Lack of amenities; no facilities could be used due to closure.
Value for Money
6.78
Guests lost money with a reservation for a hotel that was closed.
Food and Beverage
6.74
No services were available at the hotel, hence no food or beverages could be rated.
Overall Experience
6.79
General sentiment across reviews indicates a deeply negative experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:54

Property Description

Luxurious Garden Views and Family Comfort

Modern Amenities and Comfortable Accommodation
The Istanbul Airport Family Suites Hotel offers fully equipped units with air conditioning, kitchen, and flat-screen TV, providing guests with a comfortable and convenient stay. The property also features a restaurant, 24-hour front desk, and free WiFi, ensuring a seamless experience for all visitors.

Convenient Location and Exciting Activities
Located just 33 km from Nef Stadium, this sustainable aparthotel is perfect for travelers looking to explore Istanbul. With sightseeing tours available nearby and a car rental service on-site, guests can easily discover the city's attractions. Additionally, the hotel offers a paid airport shuttle service for added convenience.

Book now and experience a delightful stay at Istanbul Airport Family Suites Hotel.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. No extra charges.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.3
Based on 62 reviews
Cleanliness: 6.79
Service: 7.76
Location: 10
Room Quality: 6.8
Amenities: 6.75
Value for Money: 6.78
Food and Beverage: 6.74
Overall Experience: 6.79
S
sdogan_printics solo_traveller es
1
FAKE HOTEL
Pros:

NOTHING !!! ITS TOTALY FAKE HOTEL THAT YOU MADE RESERVATION AND PAYMENT , AND WHEN YOU ARRIVED ITS CLOSED AND NO BODY ANSWERS OHONES

Cons:

ITS TOTALY FAKE HOTEL THAT YOU MADE RESERVATION AND PAYMENT , AND WHEN YOU ARRIVED ITS CLOSED AND NO BODY ANSWERS OHONES

2025-11-19 via Nuitee
M
Marta family_with_children es
1
PESIMA ATENCION
Pros:

Experiencia NEFASTA, nos dejaron sin poder alojarnos

Cons:

No nos pudimos alojar,
el avion se retraso y no respondieron a los mensajes previos de hora de llegada, ni a la confirmacion del transfer que desde el hotel nos ofrecieron.
Definitivamente llegamos al hotel de noche, estaba cerrado y nadie respondio en el telefono de contacto q habia en la puerta asi que a las 2 de la mañana buscando otro hotel

2025-09-15 via Nuitee
D
Dzins family_with_children lv
1
The hotel was out of business, they weren't answering calls.
Cons:

Viesnīca nedarbojās, uz zvaniem neatbild.
The hotel was out of business, they weren't answering calls.

2025-09-11 via Nuitee
1
1andrew090 couple pl
1
Careful, scammers!
Pros:

Absolutely nothing, I lost my money and was left without any accommodation.

Cons:

I booked this hotel for two days with a week break several months before the travel date. The only message I received from the owner was an offer for an expensive transfer. On the day of check-in, late in the evening, I arrived at the hotel, which was closed. The owner did not answer in the application and also did not accept calls to the specified phone number. Local people said that the hotel was closed by the police because drugs were sold here. Support, having listened to my problem, has been silent for a month. I categorically do not recommend this hotel, because the owner is a fraudster and you will not get justice here after you are deceived.

2025-09-02 via Nuitee
1
1andrew090 couple pl
1
2025-08-24 via Nuitee
C
Cezary family_with_children pl
1
Oszustwo
Pros:

Nic, oferta to oszustwo.

Cons:

Hotel nie funkcjonuje. Po dotarciu nie dało się wejść do środka, a przez cały dzień przed zameldowaniem nie było kontaktu z gospodarzem.
Jedyny kontakt stanowiła oferta drogiego transferu lotniskowego, było to od razu po dokonaniu rezerwacji.
Należy bezwzględnie unikać tego hotelu, bo można stracić pieniądze. Booking niestety nie widzi problemu i na razie odmawia pomocy.

2025-08-21 via Nuitee
E
Eduard family_with_children ee
1
Исключительно отрицательные
Pros:

Ничего

Cons:

Нам так и не удалось попасть в отель. Сообщив заранее, что мы прибываем в час ночи и нас 4 человека, включая 2-детей, мы обнаружили записку на дверях, что отель закрыт на ремонт. На телефон никто не ответил. Письменно тоже никто не сообщил об отмене. Пришлось в пол второго ночи срочно искать альтернативу!

2025-08-15 via Nuitee
H
Hajjaji-Rachdi family_with_children th
1
hotel fermé!!!
Cons:

Comment peut on aimer quoi que ce soit alors que l'hotel est fermé depuis je ne sais quand alors qu'il continue d'accepter des réservations!! C'est inadmissible. On est arrivé hier, porte fermée, le voisinage nous indique (tant bien que mal vu la barrière de la langue) que l'hotel est fermé (soucis avec la police??!!). Tout ça alors qu'on a réservé la veille de notre arrivée!! 76euros perdue?!!! En plus de la galère de trouver une solution avec nos deux enfants en pleine nuit sans réseau!! Et bien sûr pas de réponse à notre message via booking

2025-08-04 via Nuitee
J
Juliet young couple nz
8
Very good
Pros:

Lovely large hotel room, quiet & peaceful area

2025-05-23 via Nuitee
P
Paul solo traveller gb
1
Uncomfortable and dirty.
Pros:

Nothing

Cons:

Wifi was a disgrace. Bed looked like it had been slept in. Stained bedding. Bathroom bin full of rubbish.
Absolutely ZERO sound proofing.
An absolute joke. Not recommended.
19 min walk from metro. Its on the H6 bus line for airport. An uber will gost you £9

2025-04-30 via Nuitee
L
Lisa family with young children id
6
Pleasant
Pros:

Walking distance to the metro and only 2 stops to the airport.

Cons:

I arrived at 9:40 pm. The door was locked. I pressed the reception button many times but nobody came to the door. I yelled in case anyone inside might hear me. Still nobody came. I called the first number listed on the front door but it was no longer in service. The second number got me to a recording in Turkish that I didn't understand. I looked up the hotel on the internet and called the number listed. Finally, someone answered. He said he would call someone and hung up. I waited not knowing what was going on. All of this took about 20 minutes and I was standing out in the cold. A woman finally came to the door and showed me to the room. I had to ask for a remote to the heater. She brought one but then had to change batteries.

Normally, I wouldn't complain about some dirty stuff in the room but because I was so stressed about trying to reach someone and having waited in the cold, I'm going to complain about it. Someone splashed something sticky on the bathroom door and the floor. Also, there was something that looked like a glob of green chewing gum on the sink.

The heater was very slow to work but it finally did end up hearing the room.

Aside from all the above, the room looked pretty new and was comfortable enough for a night's sleep.

2025-04-29 via Nuitee
D
Dmitrii solo traveller ca
10
Exceptional
2025-04-19 via Nuitee
L
Loriane family with young children us
8
Very good
2025-03-02 via Nuitee
B
Bulat review category business travellers me
8
Very good
2024-12-26 via Nuitee
S
Seyed young couple de
7
Good
2024-11-17 via Nuitee
S
SAMSON family_with_children
2
Pros:

We are well seasoned and tolerant travelers but this was the worst experience of our lives. The property is definitely not as shown online or described- kudos to the photographer who made magic happen. Run down and filthy room with no AC. Mold in bathrooms with broken fixtures and tiles. Blood and other stains on beds and linens. Filthy carpets that made us keep shoes on. Airplanes fly feet above every few minutes. Hotel staff man speaks no English.

2024-10-17 via Nuitee
O
Olga young couple us
10
Recomended!
Pros:

Everything perfect!

2024-10-16 via Nuitee
S
Sergey family with young children fr
6
Pleasant
2024-10-09 via Nuitee
N
Natalia solo traveller ru
10
Exceptional
Pros:

Great location for those who has a layover. It just 2 metro stations away from the airport and 25min walking from the metro station. The room was clean, newly renovated. It has a small kitchen with some appliances and utensils.

2024-10-04 via Nuitee
S
Said young couple om
3
Not what you see in photo, not recommended
Pros:

Location

Cons:

I bookd 50m sqr room
But it was aroof i cant raise my head and walk standing
Not as it show in advertisement
Very noisy i couldnt sleep tell 5 am cuz of door opening and colsing
I stayed only for 12hours and moved my self to another hotel
I lost 4 days booking worth 122€

2024-09-26 via Nuitee