Sirina House Taormina

La via che ti porta all’appartamento sarebbe da rifare , e’ tutta sconnessa….
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Nichts!

Ac was not working

The room did not meet our expectations when we booked. We encountered many problems, but the landlord's promise to solve the problems and refund did not come true. We were deceived. The landlord asked for a confirmation letter and gave a 10-point positive review privately.

The apartment-with-terrace room booked actually did not have a terrace. The wifi in the room was not available, but the landlord did not come to solve the problem. We kept sending messages but received cold responses. We booked a room with a sea view, but the room was at the back, next to the train track. We were woken up by the sound of trains many times. The landlord told us that the kitchen was not available when we were about to check in. We explained the situation to the landlord and stated that we needed compensation. The landlord told us that we could get 60% compensation. However, after asking for a confirmation letter and giving a 10-point positive review privately, he disappeared.

The mattress in one of the beds needs to be replaced.

Terrible location and staff

Primitive access street balancing over boards over water stream

The room clearly did not live up to the expectations created by the booking, and we feel not only was it not worth the money, but we were also deceived. We faced numerous issues that made our stay uncomfortable and exhausting. I had to spend time taking photos, videos, and sending messages to prove that all these issues were present when we entered and were not caused by us.

Below is a list of the problems we faced:

• To reach the hotel, we had to drive through a road full of water, not knowing if our car could pass, as it was nighttime.

• The road outside the hotel was completely dark, making access difficult at night.

• The parking exit button was far from the entrance, so someone had to hold the door open using the photocell until the car was out.

• The lights on the stairs were not working, and I had to use my phone’s flashlight to open the lockbox and the door.

• In one of the bathrooms, the faucets provided very little water, forcing all four of us to use the same bathroom for showers.

• The kitchen faucet was dislodged and did not work properly.

• We booked a room with a sea view, but the rooms were at the back, right next to the train tracks. Everybody wake up around 6.00 from noise.

• At 1:00 AM, I had to confront the neighbors because they were making a lot of noise and preventing us from sleeping (they quieted down only after my intervention).

• The bedside lamp in the first room was broken and did not turn on.

• The door to the second bathroom did not close at all, offering no privacy.

It is evident that the room has not received the proper care and maintenance. All these issues combined left us with the feeling that this stay was completely inadequate and far from the expectations we had and the money we pay!!!

Nothing

BE AWARE:
No breakfast or ‘beach’ access during some months. You need to check thier website for dates as they don’t mention this in booking.com. I think this should be updated rather than being advised after you book

Only two glasses in the cupboard for a place that sleeps 4, no toaster. Couldn’t see any kettle.

No chairs for the balcony so had to use kitchen chairs.

Water ran out whilst 2nd person had a shower - so don’t flush the loo if you are going for a shower straight after. There’s a tank in the bathroom where the water must come in so it needs to refill.

Safe is waiting for a locksmith so don’t bank on being able to use it

Door to balcony doesn’t lock, though the outer shutter door does

You need to drive through a small stream to get to the property which is ok, however if you aren’t in a car - wheeling suitcase across the makeshift bridge (scaffold boards and pallets) might be difficult, as would a push chair

If you park in the car park you could get locked in. We rescued two people trapped in it as they drove in, the gates shut but they couldn’t see how to get out. There’s a piece of wood you can put over the sensor that will then keep the gate open whilst you park and get out again

Mount Etna can be seen from hill locations rather than this area. Bus is nearby to get up into the more vibrant town area

Advertised with breakfast but this offer withdrawn after accepting the booking. No mention of a railway outside, where every train passing could be heard. (we left at 6.00am) Paper thin walls. We could hear the full conversion from next door. Very scruffy. Intimidating youths hanging about on the corner. Not even a glass in the room, never mind other facilities.