Hotel Bellas Artes

Hotels
9.3 (666 reviews)
10 Avenida 5 de Mayo , Mexico City , mx

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Excellent location
Friendly staff
Cons:
Disrespectful service at checkout
Noisy rooms facing the street

Categories

Cleanliness
9.44
Rooms were very clean and maintained well.
Service
8.41
Service was mostly friendly, but a negative experience during checkout affected the overall perception.
Location
9.95
The location is amazing, close to attractions and the historic center.
Room Quality
9.4
Rooms are spacious and well-maintained, though some face a noisy street.
Amenities
9.43
Good amenities provided, including bottled water and coffee pods.
Value for Money
9.39
Great value for the quality of services and facilities offered.
Food and Beverage
8.94
While the hotel restaurant wasn't tried, breakfast was reported as rich and satisfying.
Overall Experience
9.41
Overall, a great experience with some minor drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 07:30

Property Description

Luxurious Amenities

Hotel Bellas Artes boasts a fitness centre, terrace, and a restaurant and bar, ensuring that guests have a comfortable and enjoyable stay.

Convenient Services

Guests can take advantage of the concierge service, tour desk, 24-hour front desk, airport transfers, and room service for a hassle-free experience.

Prime Location

Located near popular attractions like Palacio de Correos and Metropolitan Cathedral, Hotel Bellas Artes is the ideal choice for travelers looking to explore Mexico City's cultural landmarks.

Indulge in luxury and convenience at Hotel Bellas Artes - book your stay now for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Airport code: MEX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 8 years old stay for MXN 490 per person per night when using an existing bed.
    Children from 9 years old to 12 years old stay for MXN 550 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 666 reviews
Cleanliness: 9.44
Service: 8.41
Location: 9.95
Room Quality: 9.4
Amenities: 9.43
Value for Money: 9.39
Food and Beverage: 8.94
Overall Experience: 9.41
R
Rita • couple • us
4
Dissapointing.
Cons:

Very poor customer service.

2026-02-28 • via Nuitee
Y
Yuriy • couple • gb
9
Pros:

Beautiful big building and nicely decorated rooms.

Cons:

The entrance can be made to look better

2026-02-28 • via Nuitee
K
KASUI • couple • jp
10
初めてのメキシコ旅行でしたが、このホテルにしてよかったです
Pros:

まずホテルが可愛く、立地もよく、何よりスタッフの方々が親切ですごくよかったです。水回りもきれいでした。

Cons:

シティビューではないので景色は何も見えませんが、そのおかげか静かに過ごせました。

2026-02-28 • via Nuitee
C
Cinthya Cordero Solís • family_with_children • cr
10
Pros:

Ubicacion

Cons:

Duraron un poco en el restaurante

2026-02-27 • via Nuitee
J
JavierTeA • family_with_children • cr
9
2026-02-27 • via Nuitee
K
Katrina • family_with_children • us
9
Lovely location
Pros:

Fantastic location. Very friendly and helpful staff. So many good places to eat in the area and museums too.

Cons:

At first our AC didn't work - but they fixed it and everything was fine

2026-02-26 • via Nuitee
T
Thomas • family_with_children • de
9
2026-02-26 • via Nuitee
C
Clara • couple • fr
10
2026-02-26 • via Nuitee
S
SASA • couple • si
10
Pros:

very good

Cons:

don't know

2026-02-26 • via Nuitee
S
Sarah • couple • gb
8
2026-02-25 • via Nuitee
T
Thomas • family_with_children • de
8
Pros:

Tolle Lage , 5 Gehmin zu Templo Mayor, Palacio nacional etc.
Sehr sauber und neu.

Cons:

Personal war sehr freundlich, konnte aber mangels Englischkenntnissen nur wenig mit Restaurantempfehlungen etc. weiterhelfen.
Zimmerleuchten könnten etwas heller sein

2026-02-25 • via Nuitee
L
Lisa • family_with_children • ca
7
Pros:

Attractive old style architectural features inside, clean

Cons:

No window in room, warm room and unable to regulate temperature, we paid for 3 people but we're not given water and coffee for 3 despite asking for it, small room and unable to enter bed easily from both sides

2026-02-24 • via Nuitee
B
Barbara • solo_traveller • us
6
Nice, Clean, Pretty, but hard to use
Pros:

Conveniently located. Close to historical buildings, close to the Palacio Belles Artes. Hotel restaurant had good food (but is always empty) Facilities sophisticated, clean, well kept. Elevator was quick. Pillows and beds are comfortable.

Cons:

It seemed the rooms were more designed for an architectural contest than for actual guests with lots of stuff. Only a desk chair or the bed to sit on, VERY little space to lay out personal items. Shower head is 8 ft in the air so can't be redirected and by the time the water gets down to a 5'4" head it is spread out so wide you can hardly get wet. No handrails & a slippery floor in the shower. Basin is modern and hard to use. I was streetside and there was A LOT noise. There are interior doors that have to be kept shut so the AC cools the sleeping area. (which they don't tell you) Asked for clean towels twice/never got them

2026-02-23 • via Nuitee
V
Vega • solo_traveller • mx
10
2026-02-23 • via Nuitee
J
John • couple • gb
9
Nice room right in the centre of things in a good location in the centre of Mexico City
Pros:

Great location, lovely spotless room with comfortable bed.

Cons:

The room was rather dark and had no external window.

2026-02-23 • via Nuitee
J
James • solo_traveller • gb
7
Very enjoyable within its obvious limitations
Pros:

The location and character of the building

Cons:

No bar and little catering

2026-02-22 • via Nuitee
B
Burns • solo_traveller • us
8
2026-02-14 • via Nuitee
R
Rani • couple • us
10
2026-02-12 • via Nuitee
H
Helmut Rauch • couple • mx
9
Ein sehr schöner Aufenthalt, den wir jederzeit wieder buchen würden.
Pros:

Die Lage ist sehr gut. Die meisten Sehenswürdigkeiten im Zentrum sind hier fussläufig zu erreichen. Gleich gegenüber ist die Casa de los Azulejos (Fliesenfassade). Dort kann man sehr gut essen. Das Frühstück gibt es fertig serviert, nur am Wochenende gibt es ein Buffet. Für Hungrige könnte es etwas mehr sein. Aber in gänze war es ein sehr schöner Aufenthalt im Hotel Bella Artis. Wir würden es wieder buchen.

Cons:

Ein Frühstücksbuffet wäre uns lieber gewesen.

2026-02-12 • via Nuitee
M
Miki • solo_traveller • jp
10
日本人ひとり旅女子のみなさん、検討してみて下さい
Pros:

天井が高く、落ち着いた雰囲気のホテルです。立地がよい場所にありながらお部屋ではくつろいですごせます。また、スタッフの皆さんも明るく、優しいです。1階から上がったところに、休憩スペースがありました。

2026-02-11 • via Nuitee