Altitude by Krystal Grand Los Cabos – All Inclusive

We arrived on thrusday 18 de room wasn't ready to be occupied, the refrigerador wasn't working they had no soap and toilet paper we were on third floor and the elevator never worked, they never cleaned the room until sundey when we asked very bad experience I'll never use expedia again...

Gabriel made our stay wonderful! We ended up having to swap rooms the first day, and he helped us to our new room himself.
All the staff are kind and patient, and the beach has waves like we'd never seen before.
The swim up bar was definitely a highlight!

Very calm, Homey feeling.

The food at the buffet wasnt good things tclosed too

The restaurant the Grill is very underwhelming for the time you'll wait to get a table and to order. Don't expect your steak to be tender. I got half a fork worth of carrot puree with my steak main course. I feel bad for anyone who spent the extra 2600 pesos on the tomahawk steak. Or the 2800 for steak and lobster.

Good food (options and quality), good service and activities, room was spacious. Liked the pool options and was kid friendly with a small kid slide pool and kids club. Great stay overall!

Had a great stay here at the BelAir. We actually got upgraded to the Krystal Grand along with some friends we went there with. The food and drinks were excellent. Overall had a great vacations and would recommend this resort.

Great place great service, a little older but for the price it was amazing!!

Not much of foods options. Everything is kind a average. I guess what you paid is what you get 😂

Great place for family, room location was quiet , the only suggestion would be let the guest staying st BelAir that the Krystal Grand is where you make your check-in since they are together which made just a little confuse for us to find the lobby for check-in.

Front desk servicers need to do faster. Need more food and change food menu every day. Like the big Pools and some young waiters at the pool are very friendly

Lack of communications, limited english, not oriented front desk.
For those Expedia travelers double check the hotel advertisement before booking. As we booked Belair Sunclub hotel but they put us in Krystal Grand..

Very basic. We did not do the all inclusive. Room was in separate building, Bel Air was bought by Krystal Grand. Parking and check in we're difficult to navigate . Check in was at the Krystal Grand, which wasn't communicated before arrival. Staff is super accomoyand helpful. Room had nice kitchenette but few other amenities/extras

Beautiful view and room.

We have booked with BelAir and ended up at Krystal Grand..don't know why but I guess its okay.
Either way we won't go back. Our rooms were Very,very noisy.not only because the highway was very close but because of all the noise people-staff from hotel were making while doing their chores.
Food was ok. I got sick from my stomach. Lots of flies around the food area.
Only once we were able to eat at the Italian restaurant and it was a joke. Missing a lot of plates from menu.
Almost all of the staff was nice.
The one who got our trust was this youg guy from the pool named Urias, Daniel and Cecilia from the Buffet O were really really kind too.
Urias was very friendly and he even recognized us from the distance and always wave at us.
I didn't like the area because there was construction on the highway.
And everything was very far away.
So we wont go back soon.
We have stayed at better hotels.

Nice hotel a little outdated. They highway has highway noise but the food was excellent

Subpar 1st an

My room was not at BelAir, it was at Krystal

This was a disappointment

Krystal is ok, the service is not what I expect from a high rated hotel

The Expedia team members at the hotel, Gabriel and Omar, was. Way helpful. They provided an upgrade to our team and booked different restaurants everyday.

Great service

It was okay check in was weird had to walk across to the other property to check in and then walk back. The room was decent but the front door is loud can hear the traffic pretty good. The ceiling in the shower fell down on my head in the middle of the shower. Dry wall got into my eye and scratched it. Later that day had to go to the dr for eyedrops for the scratches on my eye. Told the front desk they sent someone and only said sorry at check out at the very least maybe should have discounted our stay.