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Facilities
Property facilities
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Offsite parking discounted rates available
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Non-smoking rooms
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Air conditioning
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Restaurant
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Terrace
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Family rooms
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Lift / Elevator
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Express check-in/check-out
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Tour desk
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Soundproof rooms
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Facilities for disabled guests
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Public Bath
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Infinity pool
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Outdoor furniture
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Coffee Shop on site
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Beauty Services
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Visual aids: Braille
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Key access
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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ATM/banking
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Television in common areas
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Express check-in
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Self parking (surcharge)
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Offsite parking discounted rates available
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Housekeeping on request
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Private picnics
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Wine release events
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Exercise/lap pool
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Japanese garden
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Covered parking
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Swimming nearby
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Bicycle-friendly property
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Rooftop garden
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Bulk dispenser for toiletries
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Outdoor Amenities
Ecovergel Santa Lucia offers guests a relaxing retreat with its outdoor swimming pool, garden, and terrace, perfect for unwinding after a day of exploring Monterrey.
Convenient Dining Options
Indulge in delicious meals at the on-site restaurant and sip on refreshing drinks at the hotel's bar, providing a convenient dining experience for guests throughout their stay.
Comfortable and Modern Rooms
Experience comfort and convenience in the well-equipped rooms featuring air conditioning, flat-screen TVs, and some with balconies, ensuring a pleasant stay for all guests.
Ready to experience the perfect blend of luxury and comfort? Book your stay at Ecovergel Santa Lucia now!
Location
Guest Reviews
En un principio por fuera parece muy antiguo. Pero ya adentro esta muy padre!
Excelente vista hacia el primer cuadro de la ciudad habitación comoda el servicio en recepción excelente 👌
céntrico y limpio.
El hotel es limpio y sus habitaciones muy bonitas, la ubicación es magnifica.
.
It’s location is wonderful
Lack in customer service, elevator is only accessible with assistance which is an inconvenience.
Property kinda sucked, but receptionist was good
Lo único malo es que para poder usar el elevador tienes que pedir a fuerza el acceso en recepción.
Lo mejor sería que cada huésped tenga su propia tarjeta de acceso.
If you do not expect to have warm water in your shower..you will like it here. If you do noy expect the staff to KNOW anything..this is your tupe of place. If you do not expect them to live up to their included breakfast..this is your hotel.. My advice, having travelled to 63 countries
.find a different place...the staff are incompetent on the neighborhood, there was NEVERA warm water in the shower, and the restaurant was not even open on our first day of "included " breakfast. I had to argue about some type of credit. TRUST ME...uou can and will find better..they just do not get it
El departamento en sí me pareció bonito y cómodo, muy básico, apenas con lo indispensable para una estancia corta.
Es complicada la movilidad en el edificio pues para subir y bajar en el elevador la persona de la recepción y/o el guardia del estacionamiento deben desbloquear los pisos. Yo estaba hospedado en el piso 18 y encontré estacionamiento en el sótano o estacionamiento 4. La piscina y terraza está en el piso 19. De manera que para ir, por ejemplo, de mi carro a mi departamento debía bajar a la recepción para pedir subir al nivel del estacionamiento. O para ir a la terraza, por ejemplo, debía ir del piso 18 a la recepción, para que me mandaran al 19. Una locura.
The room was cleaned every 2 days and the shower was only cold water. It would have been nice if they hotel would have provided 2 free bottles of water everyday and if the room had a small fridge.
Es todavía muy nuevo, el personal de recepción se va y se queda todo sin servicio. Tuvimos que esperar media hora para que alguien llegara y nos entregaran la habitación. No hicieron limpieza en ningún momento, aunque estaba muy limpio cuando llegamos. Muy industrial, excelente vista, muy linda terraza y alberca, el personal no es el mejor.
Location
No running water for 12 hours, I was not able to rinse my face, take a shower or use the toilet because there was no water. Apparently it’s turned off so it can fill up the tank every 12 hours. There was also no staff on site because we arrived on a weekend and everyone was off due to it being a Mexican holiday. The building is beautiful and has a great location, it’s sad that it is not administrated adequately. We also didn’t receive our complementary breakfast because the restaurant didn’t operate/open on Monday due to it being a holiday. I would not stay or recommend this hotel until major improvements are made to the water system and administration.
Excelente ubicación y gran lugar
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