Nook Tulum by The Spot Rentals

Hotels
•
Independent
7.2 (4 reviews)
Tulum, Tulum, QROO, 77765 , Tulum , MX
52-198-42044722

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Children allowed

Facilities

Wheelchair accessible
Outdoor furniture
Pool sun loungers
Outdoor entertainment area
Accessible shuttle
No accessible shuttle

Review Highlights

Pros:
None reported
Cons:
Lack of cleanliness
Poor service and communication
Unappealing location due to lack of amenities
Rooms in disrepair
Non-functioning amenities
Poor value for money
Closure of dining facilities
Multiple maintenance issues

Categories

Cleanliness
2.5
Guests highlighted significant cleanliness issues throughout the property.
Service
2
Lack of on-site staff and poor communication resulted in extremely negative service experience.
Location
3.5
The absence of amenities and dining options nearby made the location unappealing.
Room Quality
2
Rooms were in a state of disrepair, with multiple maintenance issues reported by guests.
Amenities
2.4
Lack of functioning amenities and poor condition of pool furniture contributed to a negative experience.
Value for Money
3
Guests felt the price did not align with the substandard services and facilities offered.
Food and Beverage
1
Closure of advertised dining facilities led to extreme dissatisfaction among guests.
Overall Experience
1.5
Guests had an overwhelmingly negative experience with multiple issues leading to a disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-03 03:57

Property Description

Unique Virtual Front Desk
Make yourself at home in one of the 5 guestrooms. Complimentary wireless internet access is available to keep you connected. Housekeeping is provided weekly, and irons/ironing boards can be requested.

Prime Location
Tulum Beach - 1.7 km / 1 mi, SFER IK - 2.4 km / 1.5 mi, Tulum National Park - 3.2 km / 2 mi, and more attractions are within close proximity.

Convenient Airport Access
The nearest major airport is Tulum Intl. Airport (TQO) - 43.5 km / 27.1 mi.

With a stay at Nook Tulum by The Spot Rentals in Tulum, you'll be a 3-minute drive from Tulum Beach and 5 minutes from Tulum National Park. This aparthotel is 5.6 mi (9 km) from Tulum Mayan Ruins and 3.9 mi (6.3 km) from Playa Paraiso. Experience the beauty of Tulum at Nook Tulum by The Spot Rentals. Reserve your stay now!

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    No pets

  • Accessibility

    No elevators

  • Children and extra bed policy

    Children welcome

  • General

    Professional property host/manager

Location

Guest Reviews

7.2
Based on 4 reviews
Cleanliness: 2.5
Service: 2
Location: 3.5
Room Quality: 2
Amenities: 2.4
Value for Money: 3
Food and Beverage: 1
Overall Experience: 1.5
M
Michael • partner
2
Pros:

Die Appartementanlage wird von mehreren privaten Eigentümern geführt, die jedoch nicht vor Ort sind. Eine funktionierende Rezeption gibt es nicht – während unseres Aufenthalts war sie durchgehend unbesetzt.

Zwar ist der Pool an sich schön, doch die gesamte Anlage wirkt verlassen und ungepflegt. Ein Restaurant oder andere Einrichtungen zur Verpflegung gibt es nicht, was die Lage zusätzlich unattraktiv macht.

Die Zimmer waren wohl einmal ansprechend, doch der fehlende Unterhaltungsaufwand führt dazu, dass alles langsam verfällt. Der Geruch nach Beton in den Räumen war unangenehm. Bei unserer Ankunft stellten wir fest, dass die Dusche defekt war, das Internet nicht funktionierte und an der Wand lediglich noch die Verankerung eines einst vorhandenen Fernsehers hing. Unser Vermieter reagierte zunächst auf unsere WhatsApp-Nachricht und versprach, sich um die Probleme zu kümmern – danach herrschte jedoch Funkstille. Selbst als später Wasser von der Decke tropfte (möglicherweise ein Rohrbruch), blieb unsere Nachricht mit Video unbeantwortet. Ans Telefon ging er ebenfalls nicht, auch nicht als expedia ihn versuchte zu kontaktieren.

Die beworbene Bar und das Restaurant waren geschlossen. Die Ausstattung am Pool war in einem desolaten Zustand: Eine Liege brach unter normaler Nutzung zusammen, die Auflagen waren feucht und teilweise am schimmeln.

Letztlich wandten wir uns an Expedia, die uns halfen, das Zimmer sofort zu stornieren.
Das Anlage wird bald eine Bauruine sein.

2025-03-06 • via Nuitee
M
Madeline
10
We will be back!
Pros:

Beautiful hotel grounds, great location, spacious apartment

2025-01-11 • via Nuitee
J
Jesus Rodolfo
10
una buena opcion
Pros:

Muy buena opcion para quedarse

2024-02-26 • via Nuitee
J
Jennifer
6
Was OK
Pros:

This place was ok. The road to the place was legit a nightmare. It was a dirt road with so many deep pot holes it takes 5 to 10 minutes to drive. The internet was terrible. There wasn't very many people at the facility. The place had a ton of fruit flies from the person before us. The trash had been filled with hundreds of fruit flies before it was cleaned. I think the cleaning didn't happen for days and the trash baked with flies before we came. And then we arrived at 12pm but the cleaners didn't finish until well after the check in time. We were suppose to have the place by 4pm but it wasn't ready until 5pm so we had to wait for this. I wasn't very happy with this at all. The internet was basically broken the entire time I was there. Absolutely awful and it finally got fixed the last day we were there. The place was nice and I liked the bed but I'm not sure I would stay here again.

2024-02-01 • via Nuitee