HOTEL ZAPOTLAN

Hotels
7.8 (638 reviews)
61 Calle Federico del Toro , Ciudad Guzmán , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Terrace
See all facilities

Review Highlights

Pros:
Central location
Cleanliness
Good amenities
Cons:
Poor service
Room maintenance issues
Inadequate food options

Categories

Cleanliness
7.69
Many reviewers noted issues with cleanliness and maintenance.
Service
6.16
Negative feedback on service, particularly from reception staff.
Location
8.7
Multiple reviews highlighted the convenient and central location.
Room Quality
7.15
Some issues with room quality reported, including maintenance concerns.
Amenities
8.68
Basic amenities available, mentioned as satisfactory.
Value for Money
8.64
Generally perceived as fair value given location.
Food and Beverage
7.19
Limited mentions of food; some breakfast offerings were absent.
Overall Experience
8.16
Mixed overall experience; location valued despite service issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:11

Property Description

Gorgeous 4-Star Accommodation
Located in Ciudad Guzmán, HOTEL ZAPOTLAN offers a luxurious stay with a garden, terrace, and a bar for guests to unwind and socialize.

Indoor Pool and Room Service
Enjoy a refreshing dip in the indoor pool or indulge in delicious meals with the convenience of room service at HOTEL ZAPOTLAN.

Convenient Amenities and Services
From free WiFi throughout the property to helpful reception staff providing area information, every aspect of your stay at HOTEL ZAPOTLAN is designed for your comfort and enjoyment.

Experience the charm of Ciudad Guzmán at HOTEL ZAPOTLAN. Book your stay now for a memorable and relaxing getaway.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.8
Based on 638 reviews
Cleanliness: 7.69
Service: 6.16
Location: 8.7
Room Quality: 7.15
Amenities: 8.68
Value for Money: 8.64
Food and Beverage: 7.19
Overall Experience: 8.16
G
Garcia Delgadillo • extended_group • mx
8
2026-07-24 • via Nuitee
J
JESUS • solo_traveller • mx
9
Revisar servicio eléctrico de habitación 2
Pros:

No aplica desayuno y la ubicación es buena (primer cuadro de la ciudad).

Cons:

El apagador de la luz desde la cama,no funciona. Hay que pararse a apagar la luz en la habitación 2
El control de aire/luz nunca funcionó ( será falta de baterías pero no pude usar ese servicio.

2026-07-23 • via Nuitee
P
Perez Sanchez • solo_traveller • mx
7
2026-07-22 • via Nuitee
M
Mitzi • couple • us
9
Pros:

La ubicación

2026-07-21 • via Nuitee
N
Nadia Belinda • couple • mx
10
2026-07-19 • via Nuitee
R
Ramon Gabriel • solo_traveller • mx
5
Pros:

Mucho ruido

2026-07-13 • via Nuitee
L
Luis Ernesto Sánchez • solo_traveller • mx
10
2026-07-07 • via Nuitee
M
Mario • couple • mx
8
regular
Pros:

buena ubicacion

Cons:

reducir el ruido durante las noches incluso del personal que trabaja en el hotel

2026-07-06 • via Nuitee
A
AMARAL • solo_traveller • mx
8
Detalle por cambiar
Pros:

La ubicación y la alberca

Cons:

El colchón y la cama... La base de la cama es más grande que el colchón y es incómodo y peligroso para las rodillas o pies al subir..

2026-07-06 • via Nuitee
A
ALEJANDRO • solo_traveller • mx
10
2026-06-26 • via Nuitee
E
eric • solo_traveller • us
8
my regular choice in guzman!
Pros:

location and the ambiance.

Cons:

everything was mostly super.

2026-06-19 • via Nuitee
S
Salazar • solo_traveller • mx
9
Pros:

La tranquilidad y ubicación

Cons:

El modo de prender el ventiladores

2026-06-16 • via Nuitee
E
Eleazar • solo_traveller • mx
9
Pros:

La rapidez en que me atendieron y la soluciòn a mi estancia, lugar limpio, agradable, cómodo

Cons:

El colchón un poco duro

2026-06-15 • via Nuitee
L
lizet • solo_traveller • mx
10
Pros:

Instalaciones

2026-06-13 • via Nuitee
V
Viacheslav • solo_traveller • mx
8
2026-06-09 • via Nuitee
A
AMARAL • solo_traveller • mx
8
El hotel está aceptable
Pros:

La ubicación...

Cons:

Que no obsequian AGUA natural!!!

2026-06-08 • via Nuitee
A
Ana Rosa • family_with_children • mx
9
Confortanble hotel pero no es incluyente para personas con problemas de movilidad
Pros:

Buena ubicacion

Cons:

Que no hay elevador para subir a las habitaciones. A los adultos mayores ya se nos complica

2026-06-04 • via Nuitee
S
Selena • couple • mx
10
2026-06-01 • via Nuitee
L
Luis Fernando • solo_traveller • mx
10
Excelente
Pros:

Comodo

Cons:

Todo estuvo muy bien

2026-06-01 • via Nuitee
S
sonia • solo_traveller • us
7
2026-05-28 • via Nuitee