Hotel Capricho master suites

Edificio remodelado, es bonito pero les falta capacitar a su personal. Legué despues de 10 pm y no había ni agua bebible, la habitación calientísima y eso q les avisé desde el aeropuerto que ya había aterrizado. Pagué por adelantado.

Excelente lugar. muy amplia y limpia la habitación, excelnte para ir con familia. tiene cocineta y agua purificada. el hotel es tranquilo y centrico. Muy recomendable.

First things first; this is not a hotel. There’s a receptionist most of the time but no housekeeping in the traditional sense. Someone visited my room on my last day after I had returned to my room. If you like the anonymity of staying in a sole-less apartment, this is for you.

The location is great for walking around, but the annoying bar / restaurant on the narrow street below plays excessively loud music until 11pm. I was on the 4th floor and could hear every lyric and drum beat. Awful, unreliable internet; I needed to conduct work meetings from the shopping mall. If you want to watch some TV, make sure you have a Google account as this is the only way to connect and watch something. No digital TV available. And make sure you log out of your account before you leave, which the guest before me had not done.

Big apartment with some good facilities, although it feels quite sterile. There is a simple self-catering kitchen although an absence of cutlery and any form of keeping the space clean; without proactive, daily housekeeping, the onus seems to be on the guest to buy washing up liquid, for example. There was lipstick on a glass when I first arrived. The apartment is quite new and modern, and generally very comfortable (if you have the earplugs mentioned in the title). It was a very cold few days in Chihuahua but, thankfully, the air conditioners also heat the rooms, generally quite well. Comfortable bed and nice, good quality bedding.

My experience was that this stay was horrible. Why? As mentioned in other reviews, the hotel is locked and access is NOT 24/7. My second night I was locked in the hotel without any warning, no way in/out.
My biggest security concerns were twofold… I was locked in the hotel, effectively deprived of my liberty and on that night the fire escape was not evident. Police were called and the hotel was forced to open the doors remotely.

I knew the hotel was having staffing problems when I returned that night about 10 pm roughly, perhaps a bit earlier, so I entered through the bar/restaurant area. I asked if either were open and was told no. As hotels have different policies on Uber eats I inquired and when I was told I could do such an order, I let the staff know I would put one in.

I went to my room and put in my Uber eats order on the belief that the staff was behaving normally. I was told by the female night manager that they would ring my room and hold my order for me to get it in the lobby. Fair enough. I waited. I tracked the order. When order was two minutes away I thought I should probably just go down to meet the driver in the lobby to save everyone the trouble… glad I did!

As the elevator doors opened it was eerily dark. The lobby barely lit by the street, not a soul… the bar was pitch black. The driver knocked on the door, tried to open it. I tried to pull it. No fire escape open. I was locked in by hotel staff, other patrons were not evident, police were called!

The property comprises several v comfortable appts. The front door of the property is locked at all times you must enter through the bar next-door. i’m not sure what would happen if you were trying to enter it when the bar was closed and the staff had gone home. That the hotel has access 24/7 is not exactly true

Buen lugar

The room was great. Nice view from the balcony. The only bad thing is staff appeared inexperienced with their technology. Staff was very friendly but the front door was locked to come onto the property and you had to knock on the glass to get their attention so they let you in and it took awhile if they were doing something else