La Poza

Hotels
Independent
9.4 (27 reviews)
14 Avenida Guerrero, Isla Mujeres, QROO, 77400 , Isla Mujeres , MX

Facilities

Designated smoking area
Wheelchair accessible
Elevator
Front desk (limited hours)
Rooftop terrace
Housekeeping on request
Mosquito nets
Well-lit path to entrance

Review Highlights

Pros:
Great location
Helpful staff

Categories

Cleanliness
9.19
Rooms are very spacious and completely cleaned.
Service
9.66
All the staff was helpful anytime you needed anything, and front desk staff were very helpful and nice.
Location
10
Location was a 10! Close to everything.
Room Quality
9.15
Condo was beautiful and spacious.
Amenities
9.18
Wonderful air conditioning.
Value for Money
9.14
Standard quality for this hotel tier.
Food and Beverage
9.19
Standard quality for this hotel tier.
Overall Experience
9.67
Great overall experience and would definitely come back.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:44

Property Description

Relax in Style
Indulge in our outdoor pool and rooftop terrace for stunning views. Unwind in one of our uniquely decorated guestrooms with kitchen amenities. Stay connected with complimentary Wi-Fi and enjoy the convenience of housekeeping upon request.

Convenient Location
Nestled in Isla Mujeres, our hotel is a short walk from North Beach and the Ferry Terminal. Explore nearby attractions like Parador Fotográfico and Miguel Hidalgo with ease.

Explore the Area
Venture to attractions such as Punta Cancun and Garrafon Natural Reef Park, just a short distance away. Book your stay at La Poza for a relaxing and convenient getaway.

Important information:

Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • General

    Private host property

Location

Guest Reviews

9.4
Based on 27 reviews
Cleanliness: 9.19
Service: 9.66
Location: 10
Room Quality: 9.15
Amenities: 9.18
Value for Money: 9.14
Food and Beverage: 9.19
Overall Experience: 9.67
S
sean partner
8
Pros:

Apartment was clean and well equipped. Only issue for us was that it’s quite noisy given its location. There is also a school next door which gets loud around 8am. Overall still a good stay

2025-10-06 via Nuitee
N
Nicole
10
Pros:

Everything was amazing! Close to everything.

2025-08-14 via Nuitee
C
Christina
10
Pros:

Condo was beautiful and location was amazing. All the staff was helpful anytime you needed anything. Will definitely be planning another trip back

2025-08-10 via Nuitee
M
Matt
10
Pros:

Great location and wonderful air conditioning

2025-08-09 via Nuitee
J
Jeffrey
10
Pros:

Location was a 10! Karen and Esteban are fantastic. I can’t wait go back

2025-07-23 via Nuitee
M
Misaho
10
Pros:

This place is really great.
The rooms are very spacious and completely cleaned.
It is very close to the beach and restaurants.
Plus Stephan is very helpful with everything.
😊😊😊😊😊😊

2025-07-23 via Nuitee
D
Debbie friends
10
Pros:

We had a great trip our condo was great.
The gentleman that was at the front desk and
His wife was the best. They were very helpful and nice.

2025-07-12 via Nuitee
A
Alan family
10
Pros:

The location, service and room amenities are great!

2025-03-07 via Nuitee
C
Colton
10
Pros:

Great place to stay!

2025-03-04 via Nuitee
S
Simon
8
Mixed Feelings
Pros:

The hotel looks new and the condo is beautiful and nicely equipped. There are no amenities except for a lovely rooftop pool. I’m glad that our place faced the direction of the ocean because the street side is really loud. However, there’s an elementary school on the backside and the incredibly loud morning songs and the teacher on loud speaker could have woken the dead. Chaise lounges on the terrace would have been a nice touch, as well as robes. Comparably priced hotels such as El Secreto offer so much more. There was no safe in our room, which most places offer, and since there was not 24 hour security leaving valuables in our room made us nervous. Lumbar pillows would have made the sofa and bed more comfortable. We would definitely not stay here again. There wasn’t even a shelf in the shower so we had to leave our shampoo and soap on the floor. Walking in the door the first impression is great, but the condo was not thoughtfully designed. The owner should stay in the unit for a week to understand why the place is lacking for the price.

2025-02-24 via Nuitee
J
Justin partner
8
Pros:

Pros: Great value. Very nice common pool area. Spacious living room/kitchen areas. In-suite laundry was a bonus, although we didn't use it.

Cons: No safe.

Recommendation: Request a room above the ground floor.

2025-02-11 via Nuitee
K
Kirk
10
Pros:

Property is spotless and the staff provided excellent service.
Only downside is a school adjacent to the building so the kids playing may not appeal to everyone.

2025-01-15 via Nuitee
D
Douglas family
4
Pros:

It look faboulas in pictures. No toiletries, coffee, no extras of any kind, cabinets too tall for a 6.3" person to reach, echos, noisey, VERY impersonal & empty feeling. Zero personality!!! There's a reason its half vacant during the holidays even though its 3 blocks from the beach. The man at the front door is kind and wondetful. Nobody is at the front desk at night. I will not go back.

2024-12-23 via Nuitee
D
david
10
Pros:

Great spot,great location

2024-12-13 via Nuitee
M
Maxime partner
10
Pros:

Emplacement parfait, très sécuritaire et propre. Installation neuve.

2024-12-10 via Nuitee
A
Andrea partner
10
Pros:

We’ve never stayed at the same place twice while on the island, we’re booked to stay here again, already. Esteban and staff are super helpful and friendly!!

2024-11-07 via Nuitee
L
Laura
10
Pros:

This place was awesome, great view, great staff, close to shopping, dining, beach all within a few minutes walk. Very clean, updated. I will be back! In El Centro.

2024-09-12 via Nuitee
W
William partner
10
Pros:

This place was great! The men at front desk were always so nice and helpful! The condo was very clean and newly renovated! Loved it had a kitchen and washer! It was pretty much in the middle. So was walking distance from ferry and the beach!

2024-09-06 via Nuitee
F
Francisco partner
10
Pros:

Todo muy limpio y la amable atención del encargado Esteban.

2024-09-04 via Nuitee
R
Ricardo family
10
Pros:

A shout out to the team (Esteban) at "la poza", we couldn't have asked for more. The Condo and the locatuon was excellent. The beach is a block away to your right. Four great breakfast restaurant to the right had side next to the mercado. A bank right in front to change your dollars. A GOLF cart rental in front of the condos. The island is four(4) miles long. Excellent restaurants for dinner a block away. Convenient stores, pharmacy, bakerys, coffee shops all around. The bottom floor ofthecondo has a coffee shop and healthy food store, ah and yes a "spa", make your reservation. Great vacation in Isla mujeres!!!!

2024-08-30 via Nuitee