Hotel Del Río Orizaba

Hotels
•
Independent
8.4 (159 reviews)
Poniente 8 No. 315, Orizaba, VER, 94300 , Orizaba , MX
52-272-72 6 66 25

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Pets allowed

Facilities

Express check-out
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Concierge service
Safe-deposit box at front desk
Express check-out
Smoke-free property
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean facilities
Cons:
Poor cleanliness in some areas
Inadequate amenities
Uncomfortable beds

Categories

Cleanliness
7.68
Some bathrooms reported as dirty, general cleanliness was noted positively.
Service
9.15
Management and staff received positive mentions, though some negative points about attitude.
Location
9.19
Excellent location close to key attractions, highly praised across multiple reviews.
Room Quality
7.64
Reports of uncomfortable beds and lack of amenities like a working heater.
Amenities
7.67
Amenities like the television and internet have shortcomings as mentioned in reviews.
Value for Money
8.63
General remarks indicate good value for the location and service received.
Food and Beverage
8.58
No specific mentions, assumed as standard quality for this hotel tier.
Overall Experience
8.65
Generally positive experiences reported, with a few noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 11:47

Property Description

Convenient Amenities: Enjoy complimentary wireless internet access, concierge services, and a convenient vending machine during your stay.

Featured Amenities: Benefit from express check-out, a 24-hour front desk, and secure luggage storage for your convenience.

Cozy Guestrooms: Relax in one of our 35 well-appointed guestrooms with flat-screen TVs, down comforters, and Egyptian cotton sheets.

Immerse yourself in the heart of Orizaba at Hotel Del Río Orizaba, just steps away from major attractions like Iron Palace and Castillo Park. Book now for an unforgettable stay.

Important information:

  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Accessibility

    No elevators

  • Pets

    Pets allowed

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.4
Based on 159 reviews
Cleanliness: 7.68
Service: 9.15
Location: 9.19
Room Quality: 7.64
Amenities: 7.67
Value for Money: 8.63
Food and Beverage: 8.58
Overall Experience: 8.65
L
Luis • solo_traveller • us
9
Pros:

Hot showers, large rooms, great location

Cons:

no designated smoking area

2026-04-16 • via Nuitee
B
Bustillos Quiroz • solo_traveller • mx
9
Pros:

El baño amplio, que tenia comoda con espejo

2026-04-14 • via Nuitee
L
Lopez • solo_traveller • mx
9
Pros:

Siempre que vamos a Orizaba nos hospedamos ahí por su ubicación,comodidad y costo de las habitaciones

Cons:

Que un día no encontramos lugar para estacionar el auto

2026-04-13 • via Nuitee
H
Herrera • solo_traveller • mx
10
Pros:

Buena atención y amable,el servicio de restaurante muy bueno y rico,nos gustó mucho que nos guardaron el equipaje, aunque ya habíamos entregado la habitación, la habitación limpia y cómoda.

2026-04-10 • via Nuitee
F
Francisco • family_with_children • mx
6
No me gustó
Pros:

La ubicación

Cons:

Servicio de TV intermitente, funcionaba por ratos
El wi-fi de plano no funciona.
Colchones duros
Las placas donde se conectan las clavijas y recargas aparatos , solo es de dos patas , no tienen para tres bornes
Hay un Dojang / lugar para entrenar Taekwondo en el hotel y es super molesto porque uno quiere descansar y nomás se oyen los gritos y patadas toda la tarde y parte de la noche , y no se descansa

2026-04-10 • via Nuitee
J
Jaime • family_with_children • us
10
Pros:

Locación was ideal, verdad clase to mano places i visited.

Cons:

The WiFi World go in and out, I World have liked a bigger TV

2026-04-08 • via Nuitee
C
carlimar andreica • family_with_children • mx
10
Relación precio calidad muy bien
Pros:

La amabilidad del personal y la ubicación

Cons:

Nada

2026-04-06 • via Nuitee
M
Marco Antonio • family_with_children • mx
8
Pros:

Ubicación

Cons:

Mucho mosquito en los pasillos

2026-04-05 • via Nuitee
J
James • couple • us
7
Very very good. I I would stay there again and recommend it for a great budget. Stay in fantastic location.
Pros:

The location was the best part of all. It’s a perfect choice if you arrive late at the AU bus station. It’s the perfect spot to start the zoo tour on the river walk. Lions, coyotes, hipos and birds are really close. Downtown it’s about fifteen minutes walking and five minutes by car.

Cons:

The Internet is extremely slow. There was just one half litter for two persons. We requested not to have our linen changed, therefore we didn’t get water, we asked front desk and they said we have to buy a bottle.

2026-02-27 • via Nuitee
P
Paez • family_with_children • mx
10
2026-02-26 • via Nuitee
R
Rosas • family_with_children • mx
9
Pros:

La ubicación genial y aunque es sencillo es acogedor

Cons:

La televisión con mejor servicio de cable

2026-02-25 • via Nuitee
E
Eric • couple • us
7
Simple, clean, but probably no working wifi
Pros:

Located near the river (which runs through half the city)
Parking on-site, though, if many guests have cars, I don't know how they'd manage it as the space is limited.
Simple but clean room with somewhere to set bag, window, chair and hot water.
Staff was friendly which led us to stay a 2nd night.
Wifi really doesn't work in most of the hotel, including 3rd floor room, but there is wifi in the reception (though, most won't want to sit in reception to have internet)

Cons:

The wifi. Tried on 4 different devices in all areas of room, hallway and the conclusion is that the network is outdated and the hardware needs an upgrade. On floor 3, the wifi essentially didn't work - could connect but then wouldn't provide internet or actually work. We notified staff.
Decided to stay a 2nd night, changing rooms. On floor 1, wifi worked ok, though, it was much louder with guests passing by.

February, it was cold, and only a thin blanket in room. On 2nd night, we asked for another blanket and so the 2nd night was fine.

2026-02-13 • via Nuitee
M
Maria Guadalupee • couple • mx
10
Tranquilo y comodo
Pros:

La cercanía a las atracciones turísticas.

Cons:

Todo me gusto

2026-01-30 • via Nuitee
R
Rosas • family_with_children • mx
9
Pros:

Muy limpio y buen trato

Cons:

El recepcionista de la noche muy indiferente, el resto muy amables

2026-01-29 • via Nuitee
V
Vega Rosas • family_with_children • mx
8
Pros:

Buen precio buena 7bicacion

Cons:

Falla de internet

2026-01-26 • via Nuitee
A
Avendaño Blanco • couple • mx
10
Pros:

Bien

Cons:

Que empieza muy tarde el alojamiento

2026-01-25 • via Nuitee
H
Hernández • extended_group • mx
6
Pros:

La zona, esta en un lugar miy céntrico.

Cons:

No llegaba el wifi, no habia señal de canales en la TV.

2026-01-25 • via Nuitee
J
James • extended_group • mx
10
Good, solid, tourist-class hotel
Pros:

Clean, friendly, central, good price

Cons:

Nothing

2026-01-22 • via Nuitee
V
Verónica • family_with_children • mx
10
Pros:

La ubicación

Cons:

Todo me gustó

2026-01-22 • via Nuitee
E
Efrain • solo_traveller • mx
9
Excelente relación calidad -precio
Pros:

La relación calidad precio, se encuentra cerca de diversos atractivos como el paseo del río, la Alameda y el centro.

Cons:

Al estar sobre una calle muy transitada, de repente se oye mucho ruido por los camiones, aunque depende la habitación que toque, si es de las de más al fondo a lo mejor no se percibe tanto.

2026-01-19 • via Nuitee