Fairmont Century Plaza Gold Experience

Hotels
•
Accor
9.8 (460 reviews)
2025 Avenue Of The Stars, Los Angeles, California, 90067 , Los Angeles , US
1-310-2464770

listing image 1
Show all photos
Pets allowed

Facilities

Full-service spa
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Express check-in/check-out
Sauna
Concierge service
Wheelchair accessible
Steam room
See all facilities

Review Highlights

Pros:
Excellent service
Great location
Cons:
Poor communication for service requests

Categories

Cleanliness
9.68
Standard quality for this hotel tier.
Service
10
Guests praised outstanding service, especially from staff like Jatin and Jack.
Location
10
Convenient location next to a lovely outdoor mall and proximity to attractions.
Room Quality
9.68
Rooms are described as nice and airy with balconies.
Amenities
9.68
Excellent amenities, particularly in the Fairmont Gold lounge.
Value for Money
9.68
Good value based on the high-quality service and accommodations.
Food and Beverage
9.68
Guests appreciated the breakfast area and quality of food.
Overall Experience
10
Overall experience was highly praised with specific mentions of fantastic service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 17:08

Property Description

Luxury Spa and Recreation Facilities

Indulge in massages, body treatments, and facials at the spa. Enjoy the 24-hour health club, outdoor pool, and sauna for ultimate relaxation.

Exquisite Dining and Bars

Experience French cuisine at Lumière Brasserie or opt for room service. Unwind with a drink at one of the 2 bars/lounges and savor cooked-to-order breakfasts daily.

Elegant Rooms and Top-notch Services

Stay in air-conditioned rooms with minibars and flat-screen TVs. Benefit from amenities like complimentary Wi-Fi, concierge services, and express check-out.

Experience luxury and convenience at Fairmont Century Plaza Gold Experience. Book now to elevate your stay!

Important information:

  • Pool access available from 9:00 AM to 9:00 PM.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Guest type

    Essential workers only - NO

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

See all policies

Location

Guest Reviews

9.8
Based on 460 reviews
Cleanliness: 9.68
Service: 10
Location: 10
Room Quality: 9.68
Amenities: 9.68
Value for Money: 9.68
Food and Beverage: 9.68
Overall Experience: 10
G
gülce • solo_traveller • tr
9
2026-05-09 • via Nuitee
T
Thomas • extended_group • au
9
2026-04-28 • via Nuitee
O
Omar • solo_traveller • ae
2
2026-04-26 • via Nuitee
J
joao • couple • br
2
2026-04-23 • via Nuitee
R
Rita • couple • gb
7
Great stay , the executive lounge staff were helpful especially Jatan . He was extremely helpful
Pros:

Good location and nice atmosphere

Cons:

Nothing

2026-04-10 • via Nuitee
M
Madelon • couple • be
10
Top
Pros:

Enorm goed

Cons:

Niets

2026-03-30 • via Nuitee
K
karin • solo_traveller • ch
9
Sensationell
2026-03-26 • via Nuitee
V
Vanessa Gonzaga • solo_traveller • us
9
2026-03-25 • via Nuitee
K
Kevin • couple • us
10
2026-03-23 • via Nuitee
S
Sergio • solo_traveller • br
10
2026-03-10 • via Nuitee
I
Irina • couple • us
9
Very nice
Pros:

Cleanness

Cons:

No indoor pool and jacuzzi

2026-03-05 • via Nuitee
A
Alessio • couple • ae
2
2026-02-25 • via Nuitee
S
Salah • family_with_children • ae
9
2026-02-08 • via Nuitee
D
Dan • extended_group • il
9
2026-01-31 • via Nuitee
D
Dan • extended_group • il
4
2026-01-31 • via Nuitee
S
Stone • solo_traveller • us
6
Pros:

Location was great, staff good, bar and restaurant were good

Cons:

Something in the room, bed sheets or whatnot gave me a HORRIBLE RASH. I’ve had hives ever since night one and they continue to bother me 3 days after leaving.

2026-01-19 • via Nuitee
N
nickpM4075AZ • Family
10
Fairmont Gold
Pros:

Amazing service from Bella , Kevin and Janneth in the Fairmont gold lounge. World class service and great people. Thank you for everything , regards Nick

2026-01-03 • via Tripadvisor
M
Mitravelbug0 • Family • California
10
Wonderful hotel with the best hospitality .
Pros:

Wonderful hotel in Los Angeles. Right in West LA next to a lovely outdoor mall. Minutes to. UCLA, Santa Monica or Beverly Hills. Nice airy rooms with balconies, relaxing lobby and nice breakfast area. The reason I’m writing this review is the staff. From all my travels this year in Europe, South America , and LA, this is by far the most professional attentive staff who use common sense and compassion to resolve any issue. All done with kindness and a smile.
Housekeeping, valet, maintenance, restaurant and especially the front desk . From Coleen, to the amazing managers Beau and Jack. Jack was so helpful throughout our stay.. I would return to this hotel whenever in LA based on the amazing staff.. many thanks for your hospitality. .

2026-01-03 • via Tripadvisor
7
735MarkB • Business • Wellington, Florida
2
IF YOU WANT SERVICE - TRY ANOTHER HOTEL
Pros:

While the Century Plaza is a great property and location- the service I experienced was horrible. This is a hotel that has no hotel operator. If you want to call room service, housekeeping, the front desk, etc....all calls go to one person and then you leave a message and wait for a call back. What is worse, many times that person who gets the calls is busy and your call goes into a voicemail. The bottom line - if you ever need service and do not mind waiting in your room for a call back then this is the hotel for you. However, if you need your car - room service- housekeeping or anything else, be prepared to leave a message and wait. It appears that this hotel wants to cut staff at the expense of the guest. Good Luck.

2026-01-01 • via Tripadvisor
1
134vk • Family
10
Outstanding Fairmont Gold Service — Jatin Made Our Stay Exceptional
Pros:

We stayed at Fairmont Century Plaza for 3 nights in December with our family, including two young kids, and had a wonderful experience—largely thanks to Jatin Mehta, the Fairmont Gold Manager.

Jatin was incredibly attentive, approachable, and always available. From helping us with food and drink preferences to making sure our family was comfortable throughout the stay, he went above and beyond. Traveling with young children can be unpredictable, and Jatin handled every request with patience, warmth, and genuine care.

He also provided excellent assistance with sightseeing recommendations, helping us plan our days in LA efficiently. It truly felt like personalized service rather than standard hotel hospitality.

Fairmont Gold itself was fantastic, but Jatin’s presence elevated the experience significantly. His attention to detail and commitment to guest satisfaction made our stay smooth, relaxing, and memorable. We would absolutely stay here again and highly recommend Fairmont Gold especially under Jatin’s management.

2025-12-31 • via Tripadvisor