Hotel Moca NYC

Hotels
5 (835 reviews)
507 West 181st Street , New York , us

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
24-hour front desk
Non-smoking throughout

Review Highlights

Pros:
Comfortable beds
Good air conditioning
Helpful/exceptional staff reported by some
Decent room size/view in some rooms
Close to metro (in some reviews)
Cons:
Cleanliness issues: smoke/marijuana smell, dirty lobby/rooms
Serious service failures: double charge, poor communication, locked out
Far from city center for some guests
No/poor housekeeping and missing breakfast
Small rooms with limited storage and thin walls
Parking inconvenient

Categories

Cleanliness
3
Multiple reviews mention dirt, strong cigarette/marijuana smells, missed housekeeping and a generally unclean lobby/rooms.
Service
6
Mixed reports — several guests praise attentive staff, but there are serious service failures (double charge, poor response, inattentive staff on duty).
Location
6
Some guests liked the view and proximity to a metro; others complained it is far from central NY — overall slightly above average for convenience by public transit.
Room Quality
5
Beds and AC are frequently praised, but rooms sometimes smell of smoke, lack storage, are small or thin-walled — mixed quality.
Amenities
5
AC and small fridge are positives; parking is inconvenient and there is no reliable breakfast/extra facilities — average overall.
Value for Money
7
Several guests felt the price relative to location/room was reasonable; given the mixed shortcomings, value is still perceived as good by some.
Food and Beverage
3
Breakfast was reported as missing/not provided in at least one review and food/beverage service is generally absent or criticized.
Overall Experience
5
Experiences range from exceptional staff and comfortable beds to major issues (double charging, having to leave, cleanliness problems) — overall mixed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-04 23:34

Property Description

Hotel Moca NYC, nestled in the vibrant Washington Heights of New York, offers a 3-star stay only minutes away from iconic landmarks. Modern Rooms with City Views provide comfort and convenience with amenities such as free WiFi and flat-screen TVs. Convenient Facilities like a 24-hour front desk and fridge in each room cater to all your needs. Explore nearby attractions like Yankee Stadium and Columbia University, or venture a bit further to Bronx Zoo and Metropolitan Museum of Art. Experience the heart of Manhattan with us at Hotel Moca NYC. Ready to immerse yourself in the beauty of New York City? Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5
Based on 835 reviews
Cleanliness: 3
Service: 6
Location: 6
Room Quality: 5
Amenities: 5
Value for Money: 7
Food and Beverage: 3
Overall Experience: 5
R
Richard • couple • us
3
The price isn’t worth it. The bed is uncomfortable
Pros:

Nothing

Cons:

Not clean at all, the light in the bathroom is too dim.

2026-08-07 • via Nuitee
C
Ciofu • couple • ch
10
Great Location, Nice hotel
2026-08-07 • via Nuitee
K
Kyle • couple • us
2
2026-08-07 • via Nuitee
A
Amy • solo_traveller • us
3
Terrible
Pros:

Bed was comfortable. Housekeeping was great.

Cons:

Very poorly run. Sign on wall says "no smoking, no vaping". Does this not include smoking weed until another persons room turns blue??? I had to open my balcony door every night to clear my room just to breath.

2026-08-05 • via Nuitee
H
Hasnain • couple • gb
1
2026-08-03 • via Nuitee
N
Naiara • couple • ar
7
Pasable
Pros:

Muy cómoda la cama

Cons:

No tiene limpieza de habitación, desayuno, y tampoco está cerca del centro de NY. Hay que tomarse un subte desayuno 40/50 minutos.

2026-07-24 • via Nuitee
Y
Yasoda • family_with_children • us
5
2026-07-23 • via Nuitee
D
Damarr • couple • us
1
I I was charged twice for the same night and still have yet to receive my refund
Pros:

I love the property but the staff not so nice

Cons:

The room

2026-07-22 • via Nuitee
D
Damarr • couple • us
1
I was locked out of my room, and I belongs with shoved into my suitcase, as if someone ramble through my things
Pros:

I like the view and the location

Cons:

I am extremely disappointed with my experience.

First, I did not like the parking situation. It was inconvenient and added unnecessary frustration to my stay.

More importantly, I was very unhappy with the customer service. The staff member on duty had an AirPod in his ear the entire time and appeared to be on a personal phone call while assisting me. I did not feel that I had his full attention or that my concerns were taken seriously.

The biggest issue was my reservation. I was charged twice for the same date and time, even though I was already checked into the hotel. Instead of resolving the issue, I was unable to receive the room from the second reservation, and my money was taken without any explanation or refund.

As a result, I had to find another place to stay approximately 45 minutes away, which caused a major inconvenience, wasted my time, and created unnecessary stress. I never received a phone call, email, or any communication explaining what had happened or attempting to resolve the situation.

When I checked online later, I noticed that the price of the room I had originally booked had increased. I do not know whether that had anything to do with the issue, but I would like a full explanation of why I was charged twice for the same reservation and why I was denied the room despite already being checked in.

I have repeatedly tried to contact Booking.com to receive a refund and an explanation, but I have not received a satisfactory response.

I am requesting:

* A full refund for the duplicate charge.
* A detailed explanation of how this booking error occurred.
* Compensation for the significant inconvenience of having to find another hotel 45 minutes away because of this error.
* A review of the staff member’s conduct, as I
believe customers deserve attentive and professional service.

This experience was extremely frustrating and unacceptable. I expect this matter to be investigated and resolved promptly.

2026-07-21 • via Nuitee
M
Mónica Liliana • solo_traveller • ar
7
Pros:

Camas muy cómodas y el aire acondicionado funcionaba muy bien

Cons:

Cdo ingrese me dieron una habitación q olía demasiado a cigarrillo, cuando le dije al encargado me la cambio al instante, reservé una habitación para 4 personas y no había armario o algo donde colocar la ropa solo había una pequeña mesa y una silla, un refrigerador pequeño nada más..

2026-07-21 • via Nuitee
T
Tamika • couple • us
1
2026-07-20 • via Nuitee
B
Biswa • solo_traveller • us
10
2026-07-20 • via Nuitee
Y
YU MEI • couple • tw
8
2026-07-20 • via Nuitee
D
Dowell • couple • us
6
The hotel was pretty and I did enjoy my stay
Pros:

It was a decent size room. Comfortable bed but the housekeepers did miss some things when cleaning. I didn’t mind too much.

Cons:

The no visitors which I feel is a bit absurd. Especially if you’re on a work trip.

2026-07-17 • via Nuitee
S
Sarah • family_with_children • us
10
El personal es excepcional
Pros:

Excelente

Cons:

Excelente

2026-07-14 • via Nuitee
K
Katerin • couple • us
1
Bad
Pros:

Nothing

Cons:

The room , it smelled bad , the rooms were right next to each other.

2026-07-13 • via Nuitee
M
Martin • couple • us
7
2026-07-12 • via Nuitee
A
Alene • couple • au
1
2026-07-11 • via Nuitee
M
Matheus • couple • br
5
Razoavelmente bem
Pros:

Cama boa , ar condicionado, Funcionário atencioso

Cons:

Cheiro de maconha,sujeita, bairro longe do centro e falta de limpeza

2026-07-10 • via Nuitee
V
Valery • couple • us
9
2026-07-08 • via Nuitee