Hotel Giada

Bien

We arrived at the hotel at 10 PM and immediately began the check-in process. After 10 minutes, the staff member assisting us didn’t say anything and kept staring at his computer. When I asked if there was a problem, he nervously smiled and said yes without explanation. I asked for clarification, and he told me my reservation showed the 27th–28th, even though I had already paid around €80 to change it to the 25th–26th. I showed him the invoice from the Expedia app, which he photographed. After about 20 minutes, I mentioned I needed to retrieve my luggage from a nearby storage while he resolved it, but upon returning, he told me it was better to come back the next day, as the date change didn’t appear in his system. I had already explained that my return flight was the next day, so that wasn’t an option. I requested a refund, which he denied. I stressed that this needed to be resolved, as I had paid and spent over two months trying to contact them, and even Expedia received no response. Finally, around 11 PM, we were given a double room with broken curtains, a damaged toilet lid, and a bathtub in terrible condition. The service was extremely unprofessional. They only gave us the room because the lobby was crowded. This felt almost like a scam.

Hotel maravilhoso pra quem não precisa de muito luxo, mas quer ter conforto. Staff gentil e prestativos. Excelente localizaça.

Todo bien excepto la regadera, está algo descuidada y no cabes en la bañera, es un relajo bañarse.

Tuvimos un poco de pérdida porque la entrada al hotel es compartida, hay como cuatro hoteles en el mismo edificio, sin embargo, al ingresar nos pidieron nuestros documentos, pagamos el impuesto, y nos asignaron la habitación. Un poco pequeña para tres personas, pero fue acogedora, silenciosa, ordenada y limpia.

El recibimiento y atencion del personal de la entrada excelente. Nos dejaron que las maletas queden alli unas horas el dia que dejamos el hotel para seguir recorriendo hasta la hora del tren.
Excelente ubicación y seguridad a pesar de estar cerca de la terminal.
Solo el personal de limpieza el domingo a las 8am en el pasillo se ponian a hablar en tono elevado y tuvimos varias veces que pedir que hagan silencio.

Hotel Giada was very close to the train station. Good walkability. I had to ask for more towels and toilet paper. I didn't feel there was enough provided for the size of our group. Everything else was great. Comfortable

Es como un apartamento, pero estaba en buen estado.

Staff was friendly but we had to ask for towels multiple times

THIS PLACE IS A DUMP! The worst place that I’ve stayed. The property was not as advertised. no air conditioning or fan was provided and when asked I was told by the front desk to open the windows. The room has a foul unpleasant smell with water constantly running in the toilet making it difficult to sleep. It was a challenge to take a shower- the. Entire room is under water. After all these complaints no compensation was provided. I am also very disappointed in the lack of support from Expedia team in the matter. Good bye Expedia!

Room was small and quite dirty, old building where you could hear everyone in the corridor.
Booked Hotel Giarda, no signs outside today then hotel. You check in at a different hotel.

The is no heater at all and when we asked on the reception the guy told us is going to work between 6pm and 11 pm. but it never worked. the sheets were too thin we asked for another one they gave us a small one.
It was very very cold all the time.

Excelente atencion muy buen servicio , pero el hotel es muy viejo y las camas son muy malas todas hundidas amanecimos con dolor de espalda

Hotel super cerca de Termini! Menos de 5 minutos caminando! Markets y restaurantes en frente! Personal muy amable!

Volveré sin pensarlo! Me encantó!!

Pictures did not match the actual rooms. We were charged an additional €70 on arrival. On our last night we were awoke at 3am to loud music, singing and a drill coming from work people in the next room. We were awake for over a hour.

Clean and very comfy beds. But property is dilapidated and in a state of repair. The breakfast is pretty basic and not worth paying for - there are tons of breakfast options within 4-5 minutes of the hotel.

Need to make friendly with customers

Elendigt! Hold jer væk. Løse fliser på gulvet, så hvis man ikke passede på , kunne man skære sig på fødderne. Alt i hotelværelset var i dårligt forfatning, rengøring nærmest ikke eksisterende. Beliggenheden er det eneste gode at sige her. Tæt på hovedbanegården, hvilket var rigtig dejligt da vi tog toget fra lufthavnen.

Esta muy cerca a Termini. Sales de la estación y hay gente fea, pero también mucho policia. Luego después la zona se convierte en normal. Muy alumbrado. El hotel no se llama Guiada, tiene otro. Nombre. Es antiguo, pero tiene recepcion 24 horas. Vale el lugar, tiene lo necesario, un buen desayuno. Yo regresarían sin ningún problema. Gente amable

Great position very close to the Rail Terminal. Great breakfast kept us going for the day. Secure with 24 hour front desk. In walking distance of most of Rome’s main sites