Phuket Emerald Beach Resort

Beautiful resort for a young family with small kids. Clean rooms and friendly staff, breakfast was beautiful but the pool was too small and cold

This was hands down one of the BEST resorts I’ve ever stayed at! My girls and I enjoyed every minute! From the GOOD FOOD, to the awesome accommodation for both adults & kids, this place is AMAZING! Not one bad word to say. Oh yea & the staff are extremely polite and ready to help you in any way! Book now, you will not regret it.

Struttura nuova e molto bella e curata. Rivedrei solo la colazione... troppe cose e di bassa qualità.. forse meglio qualcosa di meno ma più ricercato.

整體覺得不錯，小孩子很喜歡那個長滑水梯。房間整潔，早餐屬於一般水準, 去沙灘很方便。

Lovely staffs and services

The only reason we booked into this hotel was for the kids pool and kids slides. We were told when booking that they would be freshly renovated before our arrival however this was not the case the kids pool and all the slides was closed. The room we were given back into the pool bar and the pool Access also doubled up as common access for everyone which made our front balcony incredibly busy. Dirty nappies on the floor around the pool. We asked if we could pay to stay for one night then get the refund on the remaining nights but were declined by the manager who never came out to speak to us face-to-face. The room smelt, the sheets were really dirty. Awful. Start to our holiday thankfully we move to a much better hotel.

The food and service was good.
I think the pool is closing too early but it´s pretty general around the area. Apart of that, all good, simple hotel but good.

A great place to stay for families, waterslides are great but dominate the pool areas due to their size.
Lifeguards on duty at the slides and safety is taken very seriously.
Food from the restaurant is very average and expensive.
There are lots of happy hours at the different bars and the sky bar is well worth checking out.
Rooms are cleaned daily and towels changed.
The resort is very clean especially the toilets and the staff are very friendly.
Pool access rooms for families very spacious and would recommend booking one of these for your stay.
We had a thoroughly enjoyable stay and would recommend to anyone with kids.
Probably not a good resort for couples due to the amount of kids and the waterslides being such a big part of the pool areas.
Breakfast decent enough and heaps of choice and lots of staff.

Orbitz and the property staff need to manage their relationships with their vendors.There is a disconnect with what is on the Orbitz website with what is offered at the property. The offering needs to be clearer.

Hotel facilities were lovely for kids if they like the pool. A severe lack of sunbeds however for the adults. Hotel was dominated by rude Russians.

완벽한 수영장, 완벽한 해변 접근성, 깨끗한 시설

Very good for families

Spacious room, clean hotel. Waterplay facilities are great. Beach with great waves and sand are just across the street. Feet wash taps available at entrance of hotel. Breakfast buffet is mediocre. The bathroom shower water temperature is not constant and alternates between hot and cold about 6 times within 5 minutes of showering.

Cheap towels
Very slow service.
Hot water in the shower not working good

I have been coming to Thailand almost every year in the past 10 years and Phuket Emerald Resort has been the biggest disappointment. 1. We booked a room for 3 people, still there were only 2 towels. The next day, after the room had been made, we had again only 2 towels. On the last day of our stay, to our biggest surprise there were ZERO towels in the room at 4.30 pm. All the used ones were taken and they were not replaced. I asked staff, and was told that there were no clean towels. How can a hotel run out of clean towels??? 2. The swimming pools are way too cold and dangerous. On the second day of our stay my daughter was swimming in the children’s pool and the sharp side of the pool cut her toe open! She was bleeding in the children's pool, which has sharp surfaces all over. My daughter couldn’t enjoy the beach or the pool after that incident. 4. I also got injured on the second day of our stay. The bathroom door design is terrible. The top of the bathroom door is sharp and pointy. It cut my left arm open as I was entering the bathroom. Swimming in the sea was also over for me. 4. I got bitten by mosquitos while sleeping. Other hotels in Thailand usually offer electric mosquito repellents. 5. This is not a 5-star hotel. I stayed in Phuket in an actual 5 star hotel before, and the difference is day and night. Without the issues 1-4, I would give this hotel 4 stars, however, with the issues, this is maximum 2 stars for me.
So, overall, this has been a terrible experience.

Great place for family get away, staffs are friendly and helpful.

We had a great stay and the staff went above and beyond to make us comfortable. The pool access room was so convenient.

They don’t provide you enough towels or other amenities unless you ask. They don’t support you proactively for anything unless you strongly request. Facilities and location are still great. Not sure if I want to stay there again.

With the exception of the slides (and only the slides) there is little to like about this hotel. There are not enough seats around the pool. The hotel in general is best avoided.

1. Staff are totally untrained, and the systems forced on them by management are generally a total failure. You can expect wet towels all the time (system fail),

Baggage. Porters not trained to bring trolly, then have to go back and get. Only to then mix up bags and send one of another guest bags to airport with us.

Simple things like make up room (tags on door) were missing - leading to it sometimes taking 2-3 conversations with housekeeping to get room cleaned. Something that impacted our boys sleep.

2. The showers and water pressure are totally terrible. One minute boiling hot, then freezing cold. Then no pressure and this went over entire stay. On average i would say i basically had Lukewarm showers. However, as we were there with a group the shower issue was common on the entire hotel.
Our toilet needed to be fixed on day 1. Appears the hotel tries to limit water usage using a "water bottle" in the toilet water storage area. I guess a 'geto' fix for the issues. I have a photo - as I couldn't believe it.

on Check out the hotel was most concerned with the fact i had booked for extra night (more than needed) to allow a check out of my choosing, that they were trying to hand write contracts (no refund) rather than dealing with the checkout.

Basically we didn't get what we paid.

My daughter liked the amenities. She enjoyed staying at this hotel.