Palacio Julio Hotel

Hotels
9.2 (462 reviews)
211 Avenida 2 Oriente Colonia Centro , Puebla , mx

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Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
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Review Highlights

Pros:
Friendly staff
Great location
Comfortable rooms
Cons:
Inconsistent cleanliness
Noise issues
Limited amenities

Categories

Cleanliness
8.65
The cleanliness was inconsistent as mentioned in reviews about noise and disturbance from the kitchen.
Service
9.62
Staff have been described as friendly and helpful throughout the reviews.
Location
10
Multiple reviews highlight the great location near the historic center.
Room Quality
8.61
Some rooms had issues with noise and ventilation; overall quality varied.
Amenities
8.64
Amenities were mentioned as lacking in some aspects, such as no in-room coffee facilities.
Value for Money
9.6
General sentiment indicates good value relative to the hotel's offerings and location.
Food and Beverage
8.65
Breakfast received mixed reviews, with inconsistencies noted in offerings.
Overall Experience
9.84
Overall experience was largely positive despite some issues with rooms and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:54

Property Description

Luxurious Accommodations

Palacio Julio Hotel, located in the heart of Puebla, offers upscale air-conditioned rooms with modern amenities including a flat-screen TV and a safety deposit box. Some rooms even boast stunning city views along with complimentary toiletries in the private bathrooms.

Fine Dining Experience

Indulge in a culinary journey at the hotel's restaurant, serving a delightful array of French, Mexican, and Spanish cuisine. With options for vegetarian, dairy-free, and halal dishes available upon request, there's something to satisfy every palate.

Convenient Facilities

Enjoy access to a fitness centre, free WiFi, and a terrace during your stay. Additionally, take advantage of room service, a 24-hour front desk, and unwind with a refreshing drink at the on-site bar.

Experience luxury and convenience at Palacio Julio Hotel - book your stay now!

Check-in and check-out hours:

Location

Guest Reviews

9.2
Based on 462 reviews
Cleanliness: 8.65
Service: 9.62
Location: 10
Room Quality: 8.61
Amenities: 8.64
Value for Money: 9.6
Food and Beverage: 8.65
Overall Experience: 9.84
M
M. Arturo • couple • es
9
2026-03-20 • via Nuitee
S
Saturnina • couple • lu
10
2026-03-18 • via Nuitee
A
Allison • family_with_children • au
10
Fantastic.
Pros:

Best beds and pillows in Mexico. They supplied shampoo and conditioner. Rooms were quiet. The staff were so helpful. Eddy at the door was always ready to assist us. The breakfast was great. Ample choice and quantity. I wish all hotels were this nice. The photo is from my bedroom. Great views.

Cons:

There wasnt a kettle in my room to make tea. Room service tea was a bit expensive.

2026-03-17 • via Nuitee
V
Vincent • family_with_children • be
7
Pros:

Personnel très présent et serviable. Intérieur de l'hôtel entre art-nouveau et art-déco. Magnifique

Cons:

La chambre ne possède pas de frigo, il n'y a qu'un oreiller par place de lit, une seule poubelle pour toute la chambre/salle de bains.. La fenêtre de notre chambre donnait sur le hall; pas possible de laisser le rideau ouvert.

2026-03-16 • via Nuitee
L
Luca • family_with_children • it
10
Pros:

We had a great stay. The staff has been welcoming, attentive, and available from the first to the last moment. The building is splendid, an historic building renovated with style. Room spacious, big bed, and we could enjoy a great view. Breakfast was a buffet with option for all tastes, abundant and with quality products.

2026-03-15 • via Nuitee
K
Kenneth • couple • us
9
The name says Palace and that's what it feels like, but at a reasonable price.
Pros:

Helpful, friendly staff. Comfortable room in good condition, comfortable beds. Excellent full breakfast with many options. Great location in Centro Historico. The free chocolates near the check in desk are super yummy and made on site.

Cons:

No suggestions. Exceeded our expectations.

2026-03-15 • via Nuitee
G
Graeme • couple • gb
7
Great location to explore Puebla
Pros:

Amazing old building, well restored. Rooms were fine but in a modern extension at the back. Breakfast was good when you worked out how to get what was on offer.

Cons:

It was all a bit weird; it seems to have been done up in anticipation of corporate conferences and fancy weddings that weren't happening. The rooms were anonymous and white, but absolutely fine, which didn't fit the grand and beautiful structure of the property. Unfortunately we were woken up by some guests arriving back at the next door room at 0215, which the receptionist seemed to deal with quite quickly, but given how empty the place was, why did they put everyone on the same floor? Generally the staff were nice and helpful when approached, but otherwise tried to keep away from the guests.

2026-03-12 • via Nuitee
J
jeremy • couple • au
8
Great location and friendly staff in a lovely building with parking (additional fee)
Pros:

Location, friendly staff, car parking

Cons:

Limited breakfast options, the ‘swimming’ pool is a plunge pool at best

2026-03-10 • via Nuitee
F
Fernando • couple • de
10
2026-03-09 • via Nuitee
M
Martin • extended_group • de
9
2026-03-07 • via Nuitee
C
carlitos gardel • family_with_children • es
7
Pros:

La ubicación y zonas comunes

Cons:

Cortina en la ducha en un hotel de esta categoría no debería estar permitido.
El desayuno muy escaso y poco variado.

2026-03-06 • via Nuitee
M
Mercedes Carolina • family_with_children • sv
10
Pros:

El personal, limpieza y buen desayuno

Cons:

Sin queja alguna

2026-03-05 • via Nuitee
S
Sandi • couple • ca
7
Very lovely hotel with wonderful employees. We would recommend it if someone changed the music.
Pros:

The Breakfast was always very good and the waiters were excellent, especially Leon and Lalo and Mario.
The Front Desk usually had one person that spoke English.
There were lots of Restaurants and Shops within 6 blocks of the Hotel.

Cons:

The hotel music was not very nice to listen to....lots of drumming and pounding. We asked on several occasions for them to play Easy Listening Music that was either Instrumental or Singing. The Front Desk Employee said that the Hotel Manager wants only his selected music played. They did play piano music one day including Christmas Music which was the Manager's way of telling us that only their music will be played from 8:00 in the morning to 10:00 pm. We always thought that the hotel music should be appealing to the paying guests.
Also the pool on the 4th floor was not usable and very small....the water was cold and the hundreds of pigeons that bathed and drank in it made it unclean. The whole area around the pool was poorly decorated and NO umbrellas for shade.

2026-03-03 • via Nuitee
A
ANNE • family_with_children • fr
9
2026-03-02 • via Nuitee
E
Eva • solo_traveller • es
10
2026-03-02 • via Nuitee
D
Duncan • couple • gb
9
Modern, elegant, well located and excellent value
Pros:

The building (renovated 2 years ago) is very impressive as it combines modern with the old grand houses it comprises. It is also designed as an art space. While the gray may be bit austere, the main houses have been renovated to their former glory. All the staff were attentive, helpful and patient. The breakfast was simple but excellent and we were offered more or less whatever we asked for in addition to the buffet. The room was similarly modern minimalist but clean and efficient with a lovely view towards the north

Cons:

My wife said the pillows were a bit lumpy, there was no hair dryer and no other hot drink or cold fridge facilities.

2026-03-02 • via Nuitee
A
Antonia • couple • at
9
2026-02-28 • via Nuitee
K
Kristyna • solo_traveller • cz
9
2026-02-24 • via Nuitee
L
Luis • couple • mx
10
2026-02-23 • via Nuitee
L
Laura • couple • us
9
2026-02-12 • via Nuitee