Hotel Callista

Hotels
8.2 (187 reviews)
352 Main Street , Norwich , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean facilities
Cons:
High prices
Limited parking
Small room size

Categories

Cleanliness
7.91
Multiple reviews point to cleanliness with some issues reported, especially regarding maintenance in older buildings.
Service
9.38
Guests appreciated the friendly and efficient service from staff throughout their stay.
Location
8.92
Location was frequently mentioned positively, with convenience to local attractions.
Room Quality
7.87
Guests noted varying room sizes and conditions, with complaints about small and poorly lit rooms.
Amenities
7.4
Limited amenities were noted, with requests for more features like on-site dining.
Value for Money
7.36
Concerns about pricing relative to room size and amenities offered.
Food and Beverage
7.91
Limited breakfast options and no on-site restaurant were mentioned.
Overall Experience
8.88
Overall positive experiences highlighted despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:42

Property Description

Hotel Callista, a 3-star oasis in Norwich, offers comfortable rooms with free WiFi and convenient access to top attractions. Cozy Rooms with Modern Amenities provide a relaxing stay, complete with a coffee machine for your convenience. Friendly Reception Services are available to assist with any needs during your visit. Explore nearby attractions like Mystic Seaport and Foxwoods Casinos, all within a short distance from the property. Book your stay at Hotel Callista for a memorable experience in Norwich.

Important information:

Please note that additional guests above the maximum room occupancy will incur an additional charge of USD 40 per person.

Smoking on site will incur an additional charge of USD 500 per occurrence.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 187 reviews
Cleanliness: 7.91
Service: 9.38
Location: 8.92
Room Quality: 7.87
Amenities: 7.4
Value for Money: 7.36
Food and Beverage: 7.91
Overall Experience: 8.88
C
Carlennis • family_with_children • us
10
Overall, it was good!
Pros:

It was clean, very nice inside, free parking, quiet and it wasn’t too far from our event so it was a plus since we Uber

Cons:

No long mirrors in the room, lighting was dimmed in the room& bathroom.

2026-06-08 • via Nuitee
J
James • couple • gb
6
One night stay on road trip
Pros:

The bed was very comfortable. Room was quiet apart from the air con which is obviously unavoidable.

Cons:

It start great. We were a late arrival and when we checked in and given our room, when we went to the room it hadn't been cleaned. Bed clothes like someone just got out of bed, ins full of rubbish and food waste containers lying on dresser. Guy on reception looked surprised but quickly allocated a larger room which was fine. Although could do with darker linds as room was bright from early on.

2026-06-07 • via Nuitee
B
Bridget • couple • us
5
Uncomfortable beds, staff was not very friendly, but it was clean. Fine for one night
2026-06-01 • via Nuitee
W
Wright • family_with_children • us
8
2026-05-31 • via Nuitee
C
Couture • solo_traveller • us
7
2026-05-26 • via Nuitee
J
Johani • couple • us
10
2026-05-11 • via Nuitee
C
Christiane • solo_traveller • us
7
Pros:

Liked the style of the hotel. The room was clean and the bed comfy.
I was able to open the windows which I like.

Cons:

Room smelled like someone smoked in there .... had to open the windows for a long time.
They need to update the light situation. There's not enough lights/lamps and it's almost impossible to get ready/do make up in a dimmed down, almost dark bathroom.

2026-05-10 • via Nuitee
R
Robert • couple • us
5
Pros:

Freshly painted and clean

Cons:

No amenities, not a nice area, hotel not completely open, only 1 staff member running everything in the facility.

2026-05-10 • via Nuitee
S
Susan • couple • us
9
We stayed for one night and everything was fine.
Pros:

The facility was clean and the bed was very comfortable.

Cons:

In the morning the guest above us on the third floor was quite loud as we could hear them walking about, putting things on the floor etc.

2026-05-10 • via Nuitee
J
Joseph • solo_traveller • us
8
2026-05-06 • via Nuitee
S
Samantha • couple • us
9
2026-04-27 • via Nuitee
C
Cem • solo_traveller • ch
6
Nice hotel, service can be improved
Pros:

Very nice building with an atmosphere. Location is walking distance to downtown

Cons:

Old infrastructure. The noise insulation is not good. I had a problem in my bathtub. And there was no cleaning service, apparently one has to ask for it.

2026-04-20 • via Nuitee
L
Levent • couple • us
6
2026-04-16 • via Nuitee
R
Rena • couple • us
10
Pros:

The hotel is gorgeous, staff was phenomenal, there was an issue with our door he came right up and took care of the issue while we were at our event. Such a peaceful environment and great nights sleep

2026-03-30 • via Nuitee
A
Arthur • couple • us
9
A Hidden gem
Pros:

Amazing Building with a deep history

2026-03-29 • via Nuitee
O
Oleg • solo_traveller • us
9
Wonderful
Pros:

Very classic

2026-02-09 • via Nuitee
E
Edward • solo_traveller • us
6
2026-02-09 • via Nuitee
W
William • extended_group • us
8
Good experience... will be back
Pros:

Good location downtown which is beautiful.

No breakfast, but Creme Coffee is around corner on Franklin Street.

Cons:

Perhaps a small throw rug by each bed would help warm your feet on the bare floor.
Also, a photo from the town whose name is on the door.... Example: Harness State Park in Waterford.

2026-01-19 • via Nuitee
W
William • extended_group • us
9
2026-01-19 • via Nuitee
P
Paul • solo_traveller • us
10
Pros:

Location, history, clean, nice staff

Cons:

Nothing

2026-01-19 • via Nuitee