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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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24-hour front desk
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Restaurant
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Room service
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Business center
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Heating
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Breakfast in the room
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Packed lunches
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Valet parking
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Non-smoking throughout
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Private parking
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Private check-in/check-out
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Daily housekeeping
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Accessible parking
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Parking garage
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Shuttle service (additional charge)
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Concierge service
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Special diet menus - on request
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Wheelchair accessible
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Toilet with grab rails
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Lower bathroom sink
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Higher level toilet
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Emergency cord in bathroom
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Outdoor furniture
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Wine/champagne
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Coffee Shop on site
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Visual aids: Braille
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Key card access
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Broadcast Live sport events
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Hotel Elements by Marquis in Mexico City offers air-conditioned rooms with modern amenities like a coffee machine, flat-screen TV, and private bathroom. Some rooms even feature a balcony for a stunning view.
Convenient Facilities
Guests can enjoy a fitness centre, on-site restaurant, and in-house bar during their stay. The hotel also provides private parking, a terrace, and a business area for added convenience.
Great Location
Located just a few kilometers away from popular attractions like the Frida Kahlo House Museum and Chapultepec Forest, Hotel Elements by Marquis is the perfect choice for travelers looking to explore the city.
Book your stay at Hotel Elements by Marquis for a luxurious and convenient experience in Mexico City.
Renovation work is done from (09:00) to (18:00) daily. The business area right back to the lobby and some rooms are under renovation and it may be affected by noise.
A deposit may be required at the property.
Location
Guest Reviews
Ubicación e instalaciones
1. No puedo generalizar, pero todos los días que estuve hospedado me ofrecieron alimentos con moho en el desayuno. Inaceptable. 2. Pedí que me lavaran una camisa y me exigieron el pago en efectivo, no quisieron cargar el servicio a la habitación. Les pedí que me cobraran el doble o triple de lo que la lavandería cobraba, pero que me lo cargaran a la habitación, dijeron que no era posible. No veo cuál es el problema de que el hotel pague a la lavandería. Horrible actitud de servicio. No volveré.
Scored 3.0
3.0
Unfortunately, nothing stood out as a positive during our stay.
This property felt much more like a run-down roadside motel than a hotel with a 9.0 Booking.com rating. Based on the reviews and price, I expected a clean, well-maintained hotel. Instead, I found dirty, foul-smelling hallways, stained carpeting, dirty sinks, worn-out washcloths, damaged curtains that would not close completely, and an extremely loud air conditioner. Even the room key holder looked old, dirty, and heavily used. The overall condition of the property gave the impression of a neglected, low-quality motel rather than a highly rated hotel.
We arrived around 2:00 a.m. and stayed only because my family was already settled for the night. I immediately contacted Booking.com to request a refund only for the unused nights so we could check out early and move to another hotel. I was not asking for a refund for the night we stayed.
At checkout, when the receptionist asked about my experience, I explained that the hotel was far below my expectations. Instead of responding professionally, she became defensive and insisted that staff had called and knocked on our door to address the issue, implying that I had ignored them. I explained that my room phone had already been silenced before I arrived, so I was unaware of any calls. I also told her that no one had come to our door. I was awake until after 3:00 a.m. speaking with Booking.com and arranging another hotel, and at no point did anyone knock on our door. Looking back, the hotel's security cameras would likely confirm that no one came to our room.
Paying approximately $750 during the World Cup for accommodations in this condition was extremely disappointing. The hotel did not come close to the quality reflected by its ratings or the premium price being charged. I have photos documenting the condition of the room and the property.
Pokoje, čistota, personál, dojezdová vzdálenost k památkám
Na pokoji nebyl v tv kanál kde by se dal sledovat world cup ve fotbale, hlučná hlavní ulice před hotelem, forma snídaně
La atención del personal es excelente, hotel bien ubicado, habitación espaciosa y muy cómoda.
Las cortinas están muy sucias.
La amable atención del personal. Excelente servicio de room service.
Las cortinas y balcón muy sucios.
L’hotel è molto pulito e il personale molto disponibile a ogni richiesta
Muy buena ubicación. El personal es muy amable, la habitación amplia y cómoda.
Las cortinas estaban muy, pero muy sucias. Y el balcón peor. Algunas cajitas de las amenidades estaban vacías. Eramos 2 personas y solo te ponen 1 cápsula de café.
Las instalaciones, nada de ruido y la atención del personal
La ubicación
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