Pets allowed

Facilities

Meeting rooms
Full-service spa
Boat tours nearby
Nature reserve
Health or beauty spa nearby
Proposal/romance packages available
No single-use plastic straws
Comprehensive recycling policy
Nightclub
No single-use plastic stirrers
See all facilities

Review Highlights

Pros:
Friendly staff
Well-maintained areas
Cons:
Poor cleanliness
Bad service and management

Categories

Cleanliness
6.4
The room had a wasp infestation and lacked adequate towels, indicating poor cleanliness.
Service
8.37
Multiple calls went unanswered, and there was a lack of staff presence, leading to a negative experience.
Location
7.41
The hotel's proximity to a noisy highway compromised the boutique experience.
Room Quality
7.36
Rooms had issues like a poor layout, flooding, and no hot water.
Amenities
9.39
Some amenities were available, but overall, they did not meet expectations.
Value for Money
9.85
Upgrading to a 'jacuzzi room' and the related experience did not justify the cost.
Food and Beverage
10
The restaurant was highlighted as a delicious aspect during the stay.
Overall Experience
10
Overall experience was hampered by multiple service and quality issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 01:54

Property Description

Discover the perfect blend of relaxation and adventure at Cervecería Tulum Boutique Hotel & Beer Spa, where every moment is designed for your delight.

Spa Indulgence
Treat yourself to a rejuvenating experience at our luxurious spa, offering a variety of massages, body treatments, and facials that will melt away your stress.

Breathtaking Pools & Beach Access
Dive into one of our two outdoor pools or take a leisurely stroll to our private beach, effortlessly accessible with our convenient beach shuttle service.

Culinary Delights
Savor exceptional meals at Cervecería Tulum Brewery, with all-inclusive dining options available. Unwind at our bar or poolside lounge, where refreshing drinks await you.

Don't miss out on an unforgettable getaway—book your stay today at Cervecería Tulum Boutique Hotel & Beer Spa!

Important information:

  • 24-hour pool access
  • Hot springs access available from 11:00 AM to 11:30 PM.
  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Cashless transactions are available

  • Pets

    Pets cannot be left unattended

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

8.6
Based on 29 reviews
Cleanliness: 6.4
Service: 8.37
Location: 7.41
Room Quality: 7.36
Amenities: 9.39
Value for Money: 9.85
Food and Beverage: 10
Overall Experience: 10
M
Michael • family
2
Pros:

We booked a two-night stay at La Cervecería Tulum Boutique Hotel, expecting a pleasant experience, but it was highly disappointing.
Upon arrival, we weren’t told that the rooms were up four flights of stairs, and the digital key, accessed via an app, didn’t work when attempting to enter. The hotel felt deserted, with no staff present—only a cat wandering around. Its location next to a noisy highway undermined the “boutique” vibe. We upgraded to a “jacuzzi room,” but the tub was poorly placed by the entrance with no lighting.
Our friends’ room had one bed, forcing one to sleep on the floor. A requested duvet never arrived. The room also had a wasp infestation—over 20 inside and a swarm on the patio, our friend was stung by a wasp while trying to sleep at night. A rainstorm flooded their entrance. Both rooms had only one towel per person for two nights, and the hot water never worked, leaving us with cold showers.
The next morning, no staff were available by 9:30 AM, and multiple calls went unanswered. Expedia couldn’t reach the hotel either and advised waiting 72 hours. A restaurant employee later said they couldn’t assist, and another claimed the hotel was “closed for personal reasons,” which was unacceptable without prior notice.
The poor location, lack of service, and unresolved issues made our stay stressful. We’re still awaiting a refund for the night we didn’t stay and cannot recommend this hotel. If the hotel was “closed” on the 18th we demand a refund

2025-09-19 • via Nuitee
E
esmeralda
8
Pros:

Staff members were friendly.

2025-09-16 • via Nuitee
J
JASON R
10
Pros:

The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful

2025-09-12 • via Nuitee
J
Jennifer
8
Restaurant was the highlight
Pros:

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.

2025-08-29 • via Nuitee
S
Sandra • friends
2
Pros:

The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible

2025-08-28 • via Nuitee
C
Cassandra
2
Pros:

It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.

2025-08-28 • via Nuitee
R
Rene • partner
10
Pros:

Can’t complain, I would recommend to anyone.

2025-08-23 • via Nuitee
R
Radica Nathalia • partner
10
Pros:

Loved the time we spent here. The reviews complain about the highway and it being loud. The whole time we were there it was quiet and peaceful. The food and drinks were delicious. The massages at the spa were very relaxing. All in all we will be definitely returning back!!! Perfect way to spend our honeymoon!

2025-06-25 • via Nuitee
F
Francisco Alexander • family
2
Pros:

Mala atencion

2025-06-17 • via Nuitee
A
April • friends
6
Pros:

We had a great experience through dinner at the Cervecería. The restaurant performances were amazing and the service was stellar, seemed very underrated. The hotel room itself was also very nice. However, our experience was tarnished by an incident of theft. There was an accident on the highway that left the hotel without electricity from early morning hours and the rest of our stay until checkout around noon. The problem is, the door locks depend on electricity for a magnet locking mechanism. Because it was so hot in the room without AC in the morning, we went for a walk around the property, which itself is very rundown and overgrown. Looks like a wasteland, or a ghost town. We even considered going in the pool until we saw a dead bird floating in what was already unclean looking water. While we were on our walk, someone went into the room and stole my coin purse with about $200 in cash, and the room couldn’t be locked due to the electricity problem. What started as a great experience was ruined. The staff said there are cameras the owner can check, but if they depend on electricity that won’t be helpful. We weren’t expecting any help.

2025-06-16 • via Nuitee
M
MARIA A
8
Agradable lugar
Pros:

Bonito lugar, cómodo, la entrada en forma de luna, la piscina y la habitación espectaculares. El restaurante con variedad de platillos y buen precio. Un poco lejos de zona centro de Tulum por lo que se necesita auto o taxi.

2025-06-09 • via Nuitee
R
Robert Raymond • family
10
Pros:

What a beautiful jungle retreat. Perfect for a family vacation or trip with friends. Staff are all friendly and welcoming, Santiago, Fili, Mario and all of the staff at the brewery restaurant were simply amazing, thank you for making our first family trip to Tulum so memorable and enjoyable. One thing to remember is good bug repellent because the mosquitos were just as hospitable as the employees.

2025-05-12 • via Nuitee
C
Christopher • partner
10
Pros:

I’d like to start off by giving a big thanks to Abram the front desk Receptionist

And Ezekiel the waiter of the restaurant

The hotel was beautiful and rustic
And the pool was open for us pretty much everyday day both pools to be exact
Were wide open everyday

Great thing was there’s a beach club right across the high way , that’s very Inexpensive

The restaurant food was good , we tried different plates since we stood here for 5 nights

Over WE WILL be coming back with friends

2025-03-21 • via Nuitee
D
DIANA
10
Pros:

There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!

2025-03-08 • via Nuitee
G
gladys
10
Pros:

La comida muy rica

2025-03-07 • via Nuitee
C
Christopher • partner
8
Pros:

It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.

2025-01-26 • via Nuitee
J
JesS • family
10
Pros:

Los platillos del Restaurante son fuera de este mundo, el showy DJ incre!!!

2025-01-11 • via Nuitee
D
Danielle Collette • partner
10
Pros:

The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay

2024-11-09 • via Nuitee
I
Ingrid • partner
8
Pros:

Very cute place and love that the Tulum letters are in front of the property, that way I didn't have to search for one. The only reason I gave it 4 stars is because when we got there, there was nobody to greet us- we had to go inside the spa. Room was so beautiful, however the pool in our room looked very dirty and the one on the balcony same. They needed to be clean or put a tarp on top or something, I really wanted to enjoy some pool time. Other than that we felt safe around the place.

2024-07-20 • via Nuitee
K
Karen Cheryl
2
Pros:

My recent stay at Tulum Brewhouse Boutique Hotel in Tulum turned into a nightmare due to their unethical practices, specifically regarding unauthorized charges to my credit card.
Upon returning home, I discovered charges for towels that were supposedly missing from our room. The audacity of charging me when I communicated to them that we did not take such towels and charging me merely “towels” before giving details of the accusation. When given details, they listed one beach towel, and then further invoiced for multiple other towels. It is completely unacceptable. This breach of trust reflects poorly on the hotel's integrity and customer care.
Aside from this troubling incident, our stay was marred by multiple power outages, unaddressed safety concerns such as loud noises and glass smashing next door, and a general lack of responsiveness from the staff during our stay.
Additionally, the hotel allowed loud music to play late into the evening, disrupting our sleep and overall experience. The staff's unhelpfulness extended to recommendations and transportation assistance, as they were dismissive and told us to find our own way from the airport. There was construction and banging from construction of hotel which staff did not tell us.

2024-05-13 • via Nuitee