Pets allowed

Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Wheelchair accessible
Outdoor furniture
Smoke-free property
Tours/ticket assistance
Outdoor entertainment area
See all facilities

Review Highlights

Pros:
Tranquil environment
Friendly and attentive staff
Cons:
Cleanliness and maintenance issues
Room lighting and furnishings

Categories

Cleanliness
8.96
There were complaints about the cleanliness and maintenance of the room and facilities.
Service
10
Staff were described as attentive and friendly, contributing positively to the experience.
Location
9.46
The location was noted as a bit far from the main area, though good for quiet.
Room Quality
8.96
Rooms were generally disappointing, with issues related to lighting and furnishings.
Amenities
10
The hotel featured beautiful pools and a good selection of spa services.
Value for Money
9.96
Standard quality for this hotel tier.
Food and Beverage
9.46
Food was good but could be improved according to some reviews.
Overall Experience
10
Overall positive experience with highlights from staff service and amenities, despite some negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 18:59

Property Description

Luxurious Amenities
Indulge in onsite massages and enjoy the view from the terrace. Stay connected with complimentary Wi-Fi and benefit from concierge services.

Comfortable Accommodation
Relax in one of the 10 air-conditioned rooms with espresso makers. Stay connected with complimentary Wi-Fi and unwind in elegant bathrooms.

Convenient Location
Explore nearby attractions such as Mérida Cathedral and Plaza Grande within minutes. The hotel's strategic location ensures easy access to key landmarks.

To book your stay at Japoneza Retreat Merida Centro, experience luxury and convenience in the heart of Mérida.

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Pets

    Pets cannot be left unattended

  • Accessibility

    No elevators

  • Pets

    Pets allowed

See all policies

Location

Guest Reviews

9.6
Based on 40 reviews
Cleanliness: 8.96
Service: 10
Location: 9.46
Room Quality: 8.96
Amenities: 10
Value for Money: 9.96
Food and Beverage: 9.46
Overall Experience: 10
M
Maria Dolores • couple • us
10
This hotel in Merida will make you want to return pronto!
Pros:

The best and only place to stay in Merida! The staff is outstanding and we felt like extended family that had arrived to visit their cousins. The common areas are spectacular and filled with pools and trees. The beds are very comfortable and the showers work perfectly with an outdoors setting under the trees or the stars! The breakfasts were first rate and extremely fresh and abundant. We loved this hotel in Merida!

Cons:

I honestly can’t think of a thing!

2026-01-25 • via Nuitee
M
Maria • couple • mx
9
2026-01-19 • via Nuitee
M
Malini • couple • gb
10
Tranquil and lush green property with the loveliest staff
Pros:

The property is so tranquil and feels like a haven from the city’s busyness. The onsen/warm pool is absolutely lovely. They also have the cutest cat family there with adorable little kittens.

In regard to staff, everyone we encountered were so attentive and ensured our stay was nothing short of perfect. But the highlight for us was this man who was the evening/night receptionist - he was so wonderful and friendly! He definitely made our day and night every time we saw him; an absolute gem!

Cons:

Everything was perfect!

2025-12-31 • via Nuitee
• couple • mx
9
2025-12-08 • via Nuitee
A
Amira Suraya • extended_group • mx
10
2025-12-01 • via Nuitee
V
Victoria • couple • ca
10
Great stay and beautiful hotel
Pros:

Amazing hotel and bath spa. Great selection of massage services and a quiet yoga space. Pools and rooms were beautiful. Staff was very friendly and helpful.

Cons:

Location is a bit of a walk/short uber to the main square. Nice for quiet from tourists but not in ideal location for easy walking.

2025-11-29 • via Nuitee
M
May • couple • sa
10
2025-11-26 • via Nuitee
F
Flavio Michele • couple • it
6
struttura di grande impatto all’arrivo ma che si sgretola col passare dei minuti.
Pros:

Staff : 10
staff sorridente e super disponibile. il punto forte del soggiorno
Pulizia ottima

Cons:

Grandi aspettative ahimè non corrisposte. All’ingresso della struttura si parte con un super wow a livello visivo-decorativo, col passare dei minuti però ci si rende conto di dettagli e elementi mal mantenuti e di bassa qualità dei materiali che ti danno piu un’idea di ostello che non ti boutique hotel. La camera da letto super deludente e mal organizzata. enorme ma spoglia. Ci sono finestre ovunque ma ahimè non tutte hanno le tende per evitare che entri la luce dalla mattina presto, durante la notte entrava una luce forte da una finestra senza tende che dava su un bagno con delle lucine accese. Camera totalmente oscura, aveva in totale 3 luci , tutte calde, che la sera illuminavano a malapena. Lavandino inutilizzabile, fatica a lavarsi i denti o sciacquarsi la faccia. Wifi non funzionante, inesistente ( consiglio acquistate Starlink, una struttura del genere non può non avere un internet decente ). Infine la colazione. Abbiamo aspettate 45 minuti per due piatti ed eravamo gli unici a far colazione. Ci fossero stati altri ospiti prima di noi avremmo passato ore. veramente troppo tempo ( viviamo in quintana roo, sappiamo che i lavoratori non sono velocissimi, è solo un appunto per cercar di render un servizio più agile ).

2025-11-20 • via Nuitee
H
Hélène • family_with_children • mx
10
Pros:

Es un lugar hermoso, con una arquitectura impecable que mezcla la modernidad con la naturaleza. Transmite paz y tranquilidad. Además todos son muy amables.

Cons:

Nada

2025-11-11 • via Nuitee
S
Sabine • extended_group • de
10
2025-11-10 • via Nuitee
A
Adriano • couple • ch
10
Pros:

Personale attento, struttura pulita e stanza meravigliosa.

Cons:

Tutto perfetto!

2025-11-05 • via Nuitee
E
enrique ortiz • couple • mx
8
Hotel con un concepto muy original
Pros:

El hotel es muy bonito y jesus y jessy fueron muy amables

Cons:

Que el último día no tuvimos agua caliente

2025-11-04 • via Nuitee
T
Tania • couple • mx
10
2025-11-02 • via Nuitee
D
Dilcia • couple • hn
9
Experiencia Única.
Pros:

La atención y casa espacio. Un lugar de descanso y desconexión

Cons:

La comida estaba rica, aunque podría estar aún mejor.

2025-10-06 • via Nuitee
B
Benito
10
Pros:

Muy buen servicio

2025-09-09 • via Nuitee
S
Sergio • family
10
Pros:

Japoneza Retreat es un oasis en medio de la ciudad. La atención, aún antes de llegar, fue inigualable. Las instalaciones te hacen olvidar que estás en medio de la ciudad, es un mini paraíso. Gracias a Jessy y al equipo por hacer nuestra estancia inolvidable.

2025-08-08 • via Nuitee
M
Moisés • couple • mx
10
2025-07-19 • via Nuitee
C
Cassandra • couple • nl
10
AMAZING
Pros:

De sfeer, vriendelijkheid van het personeel, eten en uitstraling!

Cons:

N.v.t.

2025-07-14 • via Nuitee
M
María Elena
10
Pros:

Tuvimos una estancia muy agradable ya que fue muy relajante para nosotros, propiciado por el ambiente que se vive en el interior de la recamara y en el exterior del hotel, con deseos de volver nuevamente en la primera oportunidad

2025-06-01 • via Nuitee
A
Aaron
10
Pros:

The staff was amazing. Best service we've had in years. Rooms are fun to explore, and different than the plain. Can't wait to visit again.

2025-05-30 • via Nuitee