MAYAB Playa - 5Th. Ave

Hotels
7 (208 reviews)
2 Quinta Avenida 5Ta Avenida esquina con Calle 2 , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Ironing service
Non-smoking throughout
Private check-in/check-out
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Cons:
Issues with cleanliness
Broken amenities

Categories

Cleanliness
6.08
Several reviews indicate issues such as strong odors and broken amenities, leading to a lower score.
Service
7.55
General sentiment is that the staff were friendly and accommodating, despite some issues with communication.
Location
8.59
Consistently praised for its proximity to the beach and other local attractions.
Room Quality
6.04
Complaints regarding small room sizes and broken amenities adversely affected this rating.
Amenities
6.57
Amenities received mixed reviews with some indicating that they were insufficient or broken.
Value for Money
7.03
Overall, guests felt that the price was fair, but some aspects did not meet expectations.
Food and Beverage
7.08
No specific food and beverage comments, defaulting to a standard rating for this category.
Overall Experience
7.05
Mixed feelings from guests but overall satisfied with certain aspects such as location and staff attitude.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 17:59

Property Description

Luxurious Accommodation
Experience luxury at its finest at MAYAB Playa - 5Th. Ave. The air-conditioned rooms with balconies offer stunning city views, while the flat-screen TVs and plush bed linens ensure a comfortable stay.

Convenient Amenities
Enjoy the convenience of room service and dry cleaning services during your stay. The hotel's terrace is the perfect spot to unwind, and the free WiFi keeps you connected throughout your visit.

Prime Location
Situated in Playa del Carmen, our 5-star hotel is close to Playacar Beach, ADO International Bus Station, and Playa del Carmen Maritime Terminal. With Cozumel International Airport just 34 km away, your travels are made easy.

Book now for an unforgettable experience at MAYAB Playa - 5Th. Ave!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7
Based on 208 reviews
Cleanliness: 6.08
Service: 7.55
Location: 8.59
Room Quality: 6.04
Amenities: 6.57
Value for Money: 7.03
Food and Beverage: 7.08
Overall Experience: 7.05
G
GUTIERREZ • solo_traveller • mx
8
2026-04-18 • via Nuitee
K
Karla Ivonne • solo_traveller • mx
2
Cons:

-Mal servicio de internet
-Falfa de atención por parte del personal.

2026-04-14 • via Nuitee
K
Kristin • couple • us
5
Pros:

Location was great for us

Cons:

Loud at night. Live band playing very late
Needs updating

2026-04-13 • via Nuitee
S
Steve • family_with_children • us
1
Don't stay here!
Pros:

The A/C worked.

Cons:

Charged me more than what was quoted on Booking.com, said it has to do with exchange rate. Not true but I had no other choice. Then they came to my room at 10:30 at night demanding more money an absolute nightmare. Wouldn't clean my room, the sliding door was broken, not a good place.

2026-04-13 • via Nuitee
G
Gomez • solo_traveller • us
5
2026-04-12 • via Nuitee
G
Gomez • solo_traveller • us
5
2026-04-12 • via Nuitee
D
Danae Guadalupe • family_with_children • mx
9
Pros:

La ubicación

Cons:

El ruido del bar de al lado y el olor del baño.

2026-04-10 • via Nuitee
J
JUAN MANUEL • couple • mx
9
estancia con buen lugar
Pros:

la ubicación del lugar esta muy bien

Cons:

tal vez que el aseo a las habitaciones lo apliquen cada 2 dias

2026-04-08 • via Nuitee
C
claudio • couple • cl
6
Pros:

Me

Cons:

Si

2026-04-08 • via Nuitee
M
Myriam • couple • mx
7
2026-04-07 • via Nuitee
J
juliana • solo_traveller • mx
5
La ubicación es buena y la habitación es limpia sin embargo hay demasiado ruido.
Pros:

La ubicación.

Cons:

Que no podía descansar porque siempre se escucharon todos los movimientos de fuera.

2026-04-06 • via Nuitee
Y
Yarili • family_with_children • es
1
Desagradable
Pros:

Ubicación

Cons:

Segun booking dice que es un hotel de 5 estrellas, pero lejos de la realidad. Sitio sucio, con olor a humedad, las sabanas con manchas.... la bañera bastante sucia...., habitación pequeña y muy ruiodosa por donde esta ubicado. No habia espejo, la nevera hacia muchisimo ruido de madrugada... en resumen... mal
no

2026-04-05 • via Nuitee
S
Sonia • couple • be
8
Bon emplacement pour terminer votre trip ou pour profiter de faire la fête.
Pros:

L’emplacement est top pour terminer votre trip. Bus ADO à 500m

Cons:

Le bruit le soir mais logiquement à 2h du matin c’est terminé

2026-04-03 • via Nuitee
L
Lizbeth • family_with_children • mx
8
2026-04-02 • via Nuitee
C
CHACU • solo_traveller • us
8
2026-03-29 • via Nuitee
L
Luis Antonio Escobar • family_with_children • ar
5
Pros:

La ubicación.

Cons:

Al hacer el check in, el recepcionista nos trató como de favor. 0 cordialidad. La localización (5ª Avenida) hace q no puedas descansar temprano.

2026-03-27 • via Nuitee
M
Melgar Revolorio • family_with_children • gt
7
Excelente ubicación
Pros:

La ubicación

Cons:

La baranda de las escaleras esta floja y suena cada que sube un huésped

2026-03-24 • via Nuitee
V
Vinagre Córdova • family_with_children • mx
10
2026-03-22 • via Nuitee
J
Jorge • family_with_children • mx
10
2026-03-21 • via Nuitee
J
Juan Carlos • family_with_children • mx
4
Pros:

La ubicación está justo sobre la 5ta avenida

Cons:

No tienen buena atención por cualquier cosa te quieren hacer un cargo extra

2026-03-14 • via Nuitee