MAYAB Playa - 5Th. Ave

I booked this property based on the photos and description on Booking.com, which indicated a clean, well-maintained sea-front accommodation. Unfortunately, the reality was very different and this should not be rated at 5 stars!!
The room was in poor and unhygienic condition, including rust, missing tiles, dirty floors and unclean towels. The pool area appeared unsafe and resembled a building site. The promised sea-front view was not provided, and the overall condition of the property was old and neglected compared to the listing images.
I raised these concerns and provided evidence, but the property has ignored all correspondence. Booking.com issued a small wallet credit of £15 as a goodwill gesture, which I declined, as it does not reflect the seriousness of the issues experienced. I also offered extensive photographic evidence. However, I was never asked to submit this evidence, and the matter was not reviewed with reference to the actual condition of the accommodation.
I would advise future guests to review recent photos carefully and manage expectations before booking.

J'ai réservé une suite junior et on m'a donné initialement une petite chambre très sale avec des vitres très sales. J'ai du insister pour dire que j'ai payé pour une suite junior pour avoir une chambre un petit mieux mais celle ci est un peu plus propre mais par contre elle a des odeurs de toilette qui remontent et arrivent dans la chambre.

..

Ruido en las noches, pero por la ubicación uno espera que sea asi

No había buena señal de wifi y el olor fuerte del resumidero del baño

Nada me gustó
En el baño había mosquitos pequeños, debajo de la cama había una cucaracha, yo me quejé en la recepcion y ahí me comentan que hiciera la queja en la app para mi reembolso, ya que ya no me quede las demás noches, no se queden porfavor, si hagan caso a todos los demás comentarios. Pésimo servicio

El baño un poco sucio y colchón no tan comodo

Que no brindan ninguna bebida de bienvenida.

Se tardan en darte la habitación porque los blancos no llegan

No había wifi y había un cargo extra de 100 pesos por salir después de las 12 del día

- próbowali pobrać ode mnie 5% więcej niż wynosił koszt rezerwacji, nie było o tym wcześniej informacji więc udało się odwołać, ale jeśli ktoś nie chce się tym przejmować to polecam wybrać hotel i nie mieć tego problemu
- zapach z rur, rano był bardzo nieprzyjemny
- wieczorem słychać odgłosy z ulicy, ale bez problemu da się usnąć - nie jest to aż tak przeszkadzające jak wydawało się po komentarzach
Ogólnie polecam, przestraszyły mnie wcześniej opinie

First of all, this is a very old hotel. We booked a certain price through booking.com and as we got to the room, the hotel staff charged us with 25% more with no reason, although we showed them that the confirmed price on our booking was lower as we wanted to get up to the room. We found out that there is no elevator, and you need to take the . Stairs, .The rooms are dirty. The shower looks very old. There was no shampoo, no conditioner and no soap. We add other peoples clothes in our room We had a spiderwebs in our room. We didn’t had towels and toilet paper papers, and the thing that was the the worst is the fact that the balconies of the rooms are connected, so everybody can come to your room balcony. I don’t understand how is it possible that this hotel is rated as five star hotel I wouldn’t give him even two stars.

Que cuando reserve me dieron un precio y cuando llegue me cobraron más

There were no elevators, the hotel was super old and outdated. It was downright scary and filthy! There were nasty spider webs, the walls were disgusting. The bathroom was very dirty. We refused to shower there or sleep for fear of someone breaking in or rodents/ insects taking over.