Sofía by Bunik

Hotels
•
Independent
8.6 (248 reviews)
Calle 24 Nte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720 , Playa del Carmen , MX
52-984-4589539

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Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Concierge service
Outdoor furniture
Elevator
Multilingual staff
Smoke-free property
Billiards or pool table
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean facilities
Good value for money
Cons:
Room had dark areas
Noise from pool music
Taxi service insistence

Categories

Cleanliness
8.33
Mostly positive mentions about cleanliness, but some concerns raised about room condition.
Service
9
Outstanding service noted multiple times, particularly from staff interactions.
Location
9.04
Conveniently located, close to restaurants and shops, praised by many guests.
Room Quality
7.99
Generally good, but some issues like dark rooms and need for maintenance indicated.
Amenities
8.52
Great amenities such as the pool, though some noise concerns noted.
Value for Money
8.48
Many reviews highlight the good value for the price.
Food and Beverage
8.63
No specific mentions, assumed standard quality for this hotel tier.
Overall Experience
8.8
Many guests expressed satisfaction with their stay and willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:04

Property Description

Luxurious Amenities
Pamper yourself with onsite massages or take in the view from a terrace. This hotel also features complimentary wireless internet access and concierge services.

Comfortable Accommodations
Make yourself at home in one of the 45 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Enjoy entertainment on 32-inch LED televisions and stay connected with complimentary wireless internet access.

Convenient Location
Situated in Playa del Carmen, the hotel is within walking distance of top attractions like Playa del Carmen Main Beach and Quinta Avenida, offering a perfect blend of relaxation and exploration. Ready to elevate your stay? Book now at Sofia by Bunik for an unforgettable experience!

Important information:

  • Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

See all policies

Location

Guest Reviews

8.6
Based on 248 reviews
Cleanliness: 8.33
Service: 9
Location: 9.04
Room Quality: 7.99
Amenities: 8.52
Value for Money: 8.48
Food and Beverage: 8.63
Overall Experience: 8.8
D
David • partner
4
Pros:

Dishes were dirty.Bed was hard as a brick.Electric was out for awhile.

2025-10-12 • via Nuitee
R
Rhea • partner
6
Pros:

Great food within walking distance. Rooftop pool was great.

2025-10-11 • via Nuitee
K
Kevin
2
Pros:

If you come here to get good quality sleep, look for a different hotel. All you will hear all night is stomping and chairs moving all night from the room above you. This was a horrible experience

2025-10-10 • via Nuitee
R
Rene • friends
10
Pros:

Loved my experience. The price was perfect had plenty of markets near by and could walk to the beach . Very clean and spacious place . Will stay again .

2025-10-09 • via Nuitee
J
Juan • family
10
Pros:

Este Lugar es uno de mis Favoritos para hospedaje en Play del Carmen. Las personas del Lobby siempre son muy amables y siempre listos para ayudar. Yo y mi familia nos hemos hospedado en este lugar las ultimas 3 veces en mis vacaciones en la riviera. El cafe que venden al cruzar la calle esta delicioso

AAA +

2025-10-08 • via Nuitee
T
Trever • partner
10
Pros:

Very nice staff only problem is water pressure but easily overlooked.. great place for price!!!

2025-10-07 • via Nuitee
C
Chana
10
Pros:

Staff were really friendly and helpful. The pool is gorgeous and clean and the location is great!

2025-10-05 • via Nuitee
S
slavisa • partner
10
Pros:

Definitely will come back here.

2025-10-02 • via Nuitee
A
Akim • partner
10
Pros:

Amazing staff and beautiful property, clean, quiet and comfortable! Laura went above and beyond to accommodate. Very pleased with my stay.

2025-10-01 • via Nuitee
R
RAYMOND • friends
10
Pros:

I highly recommend staying here it's awesome everything about it.

2025-09-27 • via Nuitee
E
Elizabeth
10
Pros:

Everything was amazing. The staff is friendly and service is phenomenal. So close to many places and within walking distance. Will rebook again.

2025-09-27 • via Nuitee
A
Alex
8
Pros:

Nice

2025-09-27 • via Nuitee
A
Alister
10
Pros:

Wow! This was my second stay here, and it was absolutely incredible. The service was phenomenal, and the staff blew me away with their impressiveness. I can't wait to come back in October for another unforgettable experience! . Guau! Esta fue mi segunda estancia aquí y fue absolutamente increíble. El servicio fue fenomenal y el personal me dejó atónito con su impresionante amabilidad. ¡Estoy deseando volver en octubre para vivir otra experiencia inolvidable!

2025-09-27 • via Nuitee
L
lizbeth
10
Great stay, great price
Pros:

Great place! Clean, nice pool areas

2025-09-25 • via Nuitee
G
Gary
8
Pros:

It is very nice but the room was way too dark

2025-09-19 • via Nuitee
K
Kedjeloba
10
Pros:

Great location and professional staff.

2025-09-15 • via Nuitee
J
Jose • family
10
Pros:

It was a great place to stay for the price not fur from quinta avenida

2025-09-15 • via Nuitee
A
Avjot
10
Pros:

Weel established

2025-09-11 • via Nuitee
W
Will
8
Nice studio apartment and pool
Pros:

Really nice room and pool area for good value. Only issue is that music at the pool can be very loud.

2025-09-06 • via Nuitee
N
Nakayla • partner
10
Pros:

loved this hotel conveniently located and absolutely beautiful the staff were super friendly and helpful its was such a nice relaxing vibe only thing i could recommend is parking for guest and heating up the jacuzzi other then that i loved this place!!

2025-09-04 • via Nuitee