Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Fitness center
24-hour front desk
Terrace
Family rooms
Luggage storage
Safety deposit box
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Safe, clean, friendly staff
Very good location, value for money
Beautiful Casa, great staff, extremely comfortable rooms
Great location, friendly doorman
Cons:
Security issues with the front door
Extra charge for cleaning room
Noisy and humid room conditions
No hot water in shower
Issues with check-in process

Categories

Cleanliness
10
There were issues such as a water leak mentioned in a review.
Service
10
Friendly staff were reported, but issues with check-in were also noted.
Location
10
The location was praised in multiple reviews as excellent and convenient.
Room Quality
10
Rooms were described as comfortable, but there were complaints about noise and humidity.
Amenities
10
Housekeeping is only available at an extra charge; no standard room service provided.
Value for Money
10
Value for money was explicitly noted as very good.
Food and Beverage
10
No breakfast option was available; significant complaint from a review.
Overall Experience
10
Overall satisfaction was high despite some issues highlighted in the reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 11:08

Property Description

Prime Location in Reforma District
Located just a stone's throw away from iconic landmarks such as the National Museum of Anthropology and The Angel of Independence, Casa Castillo offers a prime location for exploring Mexico City.

Modern Amenities for Comfort
With a terrace to unwind, a 24-hour front desk for convenience, and free WiFi throughout the property, Casa Castillo ensures a comfortable stay for all guests. The rooms are equipped with essential amenities including a fridge, microwave, and coffee machine, providing a home away from home experience.

Nearby Cultural Attractions
Immerse yourself in the rich culture of Mexico City by visiting attractions like the Museo de Memoria y Tolerancia and Museo de Arte Popular located just a short distance away from Casa Castillo.

Experience the best of Mexico City at Casa Castillo. Book your stay now for an unforgettable experience!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

10
Based on 1007 reviews
Cleanliness: 10
Service: 10
Location: 10
Room Quality: 10
Amenities: 10
Value for Money: 10
Food and Beverage: 10
Overall Experience: 10
E
Eirik Kramer • solo_traveller • no
9
Pros:

Perfect hotel for a week, close to activities but away from the main street giving it a relaxed atmosphere

2026-09-18 • via Nuitee
Y
Yesenia • family_with_children • us
10
Very good location. A couple of blocks from Bosque de Chapultepec. Good restaurants walking distance.
Pros:

Location.

Cons:

Everything was good.

2026-09-09 • via Nuitee
V
Vallejo • solo_traveller • mt
7
Pros:

Well located

Cons:

There are inconsistencies between what Booking says and what the hotel says; the chatbot and one section state that check-in is at 12:00, while another part shows it as 11:00.

2026-09-06 • via Nuitee
M
Miguel • solo_traveller • bo
9
2026-09-02 • via Nuitee
N
Nicte GF • solo_traveller • mx
10
2026-08-24 • via Nuitee
J
Jose Luis • solo_traveller • mx
10
Pros:

Super cómodo, limpio y bien decorado

2026-08-24 • via Nuitee
S
Sebastien • solo_traveller • us
9
2026-08-16 • via Nuitee
M
mauricio • extended_group • co
8
Ubicación conveniente
Pros:

Me gustó mucho, está ubicado en un buen lugar. Es de fácil acceso y adicional está muy cerca de los sitios emblemáticos de la ciudad.

Cons:

No me gustó que el servicio de limpieza no se hizo un día y el otro día no pareció ser muy detallado.

2026-08-12 • via Nuitee
M
mi • solo_traveller • mx
9
2026-08-12 • via Nuitee
L
Luis • solo_traveller • us
10
Great service, very nice hotel to stay at.
2026-08-12 • via Nuitee
M
Monica • couple • us
9
2026-08-10 • via Nuitee
M
Monica • couple • us
9
Wonderful
Pros:

Beautiful & clean property. Staff very amazing

Cons:

Nothing

2026-08-10 • via Nuitee
L
Lopez Urueta • family_with_children • mx
9
PERSONAL MUY AMABLE ESO ME INVITA A REGRESAR
Pros:

La ubicacion

Cons:

La salida muy temprano

Y LA ESCALERITA NO APTA PARA MALERAS GRANDES
TAL VEZ SE RESUELVA CON ALGUN TIPO DE POLEA

2026-08-10 • via Nuitee
S
Sten • solo_traveller • nl
8
2026-08-06 • via Nuitee
H
hiimwarrior • couple • mx
9
2026-08-05 • via Nuitee
M
Maria Jose • couple • mx
8
Para cortas estadías cerca de Polanco y Reforma
Pros:

La ubicación es muy buena

Cons:

No tiene suficientes espejos y el espacio es muy reducido

2026-07-24 • via Nuitee
G
Gordon • couple • gb
9
It was excellent
Pros:

Location, staff, clean

2026-07-07 • via Nuitee
G
Gordon • extended_group • gb
9
It was excellent
Pros:

Location, staff, clean

2026-07-07 • via Nuitee
S
Saavedra • couple • mx
9
Pros:

La cama está riquísima

Cons:

El piso no estaba limpio ni la alfombra

2026-07-06 • via Nuitee
R
Ricardo • extended_group • us
3
The receptionist very RUDE!
Pros:

Beautiful building

Cons:

Beds and pillows

2026-07-01 • via Nuitee