Hotel Plaza San Juan

Hotels
7.7 (40 reviews)
1 Boulevard Licenciado Ramón Martín Huerta , San Juan del Río , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
First aid kit available
Shared stationery like menus, pens are removed
Access to health care professionals
Face masks for guests available
Front desk (limited hours)
Self parking (surcharge)
See all facilities

Review Highlights

Pros:
Location convenience
Friendly service
Cons:
Poor cleanliness
Unreliable amenities

Categories

Cleanliness
5.63
Numerous complaints about cleanliness, including issues with showers, bathrooms, and overall room hygiene.
Service
8.6
Positive mentions of staff attention, although there were some concerns about response times.
Location
9.14
Positive notes regarding proximity to key areas, despite being slightly distant from some attractions.
Room Quality
7.09
Mixed feedback, including complaints about space and broken amenities.
Amenities
8.12
Some amenities were positive, but missing items were noted.
Value for Money
7.58
Concerns raised about the pricing relative to the quality of stay.
Food and Beverage
8.33
Not explicitly mentioned, assumed standard quality for this hotel tier.
Overall Experience
7.1
General dissatisfaction reflected in reviews, but with some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 11:11

Property Description

Luxurious Accommodation
Hotel Plaza San Juan in San Juan de los Lagos offers elegant rooms equipped with flat-screen TVs for your comfort and entertainment.

Exceptional Service
Our dedicated staff at the 24-hour front desk is ready to assist you with any information or requests you may have during your stay.

Convenient Location
Conveniently located near Jesús Terán Peredo International Airport, Hotel Plaza San Juan is easily accessible for travelers seeking a seamless stay experience.

Book your stay at Hotel Plaza San Juan now for a memorable and relaxing experience in San Juan de los Lagos.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.7
Based on 40 reviews
Cleanliness: 5.63
Service: 8.6
Location: 9.14
Room Quality: 7.09
Amenities: 8.12
Value for Money: 7.58
Food and Beverage: 8.33
Overall Experience: 7.1
D
Diana • extended_group • mx
10
2026-01-24 • via Nuitee
J
JOSE ANGEL • couple • mx
1
Pésima la experiencia en ese lugar
Pros:

Pésimo todo, habitaciones austeras con puertas de baño descompuesta, agua saliendo de la regadera calor 🥵 infernal, abanico de techo sonando al prender como matraca en estadio, toallas viejas y deshilachadas, colchón y almohadas de piedra, ah y no limpian al salir a pasear, lleven una bolsa de basura para sacarla si no quieren que esté peor la estancia, hubo necesidad de cambiarse a otro cuarto menos peor también lleven su papel sanitario porque al otro día si se acaba tienes que pedirlo en recepción, jamás volvería a ese lugar ni regalado el hospedaje NO SE HOSPEDEN JAMAS AHÍ .

Cons:

SERVICIO Y HABITACION

2026-01-19 • via Nuitee
M
Manuel • extended_group • mx
7
Pros:

Su tranquilidad y ubicación.
Y la relación precio calidad se me hizo adecuada.

Cons:

Su taza de baño y su mecanismo para descargar el agua.

2026-01-02 • via Nuitee
G
Gutierrez • extended_group • mx
10
Pros:

La atencion del personal,

Cons:

Que el Internet solo hay en la planta baja, en el segundo piso no se conecta el WiFi y el mal olor a drenaje en las habitaciones

2025-12-29 • via Nuitee
T
Tomasa • family_with_children • us
3
Didn’t meet expectations.
Pros:

The facilities from the outside are nice

Cons:

The light bulb in the restroom was broken and because we arrived late we didn’t want to disturb the staff.
The following day we tried to shower and the shower was clogged.
It filled up and was about to overflow.
The restroom space is very little.
We did let the staff know about it in the morning and they just said ok and didn’t do anything.
We couldn’t shower.

2025-12-21 • via Nuitee
G
guevara • extended_group • mx
9
2025-12-18 • via Nuitee
H
HECTOR JIMENEZ B • solo_traveller • mx
10
Pros:

Si atención..muy bien recomendable

Cons:

Nada

2025-12-13 • via Nuitee
S
Silvia • extended_group • mx
10
2025-12-09 • via Nuitee
S
Silvia • couple • mx
9
Pros:

El personal muy amable, las instalaciones buenas

Cons:

Los baños un poco chicos

2025-12-09 • via Nuitee
C
colunga • solo_traveller • mx
10
2025-10-13 • via Nuitee
R
Roberto • solo_traveller • mx
7
Pros:

Ubicación

Cons:

La regadera no está limpia tiene hongos en el piso la puerta ,muy sucia

2025-10-06 • via Nuitee
E
España • family_with_children • mx
7
Cons:

Las habitaciones son muy chiquitas y está muy retirado de la catedral, hacía mucho calor y no cuenta con aire acondicionado solo con ventilador de techo que no era suficiente

2025-10-06 • via Nuitee
M
María Fernanda • extended_group • mx
9
Estancia agradable
Pros:

Habitación limpia y camas cómodas, me gusto que hubiera cobijas.

Cons:

Hizo falta, jabon y shampoo en el baño, también me hubiera gustado hubiera botellas de agua natural en la habitación.

2025-10-06 • via Nuitee
E
Eduardo • couple • mx
9
Cons:

La calidad de imagen en el televisor

2025-10-05 • via Nuitee
A
Abel • family_with_children • us
4
It was ok at the end … priced high vs quality
Pros:

The location

Cons:

Parking lote was danger because it was right next to a bar , people was getting drunk and driving into the parking street.
It was an old building and the front entrance wasn’t well maintained.
Mattresses was hard
The room was too small and hot with no access to a window becase it was broken .
Shower wasn’t clean , had to ware sandals to make sure we didn’t get an infection.
No much room for all the clothes to putted , we where three people and we stayed there for three days .

2025-09-03 • via Nuitee
M
Mariana • couple • mx
1
Pros:

NADA

Cons:

NO ME PUDE NI QUEDAR A DORMIR, DEPLORABLES LAS CONDICIONES DE LIMPIEZA DEL HOTEL, LLEGAMOS Y NO TENIA NI SABANAS LA CAMA, SUCIO, CON PELOS Y CUANDO PORFIN NOS DIERON UNA HABITACION "PREPARADA" LAS SABANAS ESTABAN MANCHADAS, ASQUEROSO! TRATE QUE EL HOTEL ME HICIERA REEMBOLSO Y NO QUISO

2025-08-26 • via Nuitee
E
Eduardo • family
2
Pros:

El coche se queda prácticamente en la calle, no hay estacionamiento. Una noche terrible sin aire acondicionado, sin agua caliente, la peor experiencia.

2025-08-03 • via Nuitee
I
Ivan
4
Pros:

The property had coach-roaches and the shower was broken

2025-07-16 • via Nuitee
A
Alejandro
10
Pros:

Todo bien gracias

2025-06-18 • via Nuitee
D
Daniel
10
Bueno
Pros:

Excelente hotel

2025-04-29 • via Nuitee