Choapan 28 - Lux Apartments in Condesa

Good

The apartment is beautiful and everything was clean, host can work on communication though, took to long to answer, we asked for new towel (weather was to humid and rainy so towels wouldn't dry) but never got an answer to our request.

Wonderful apartment that was ideal for my daughter and I on four day trip. Apartment was clean, comfortable, and nicely situated outside of downtown, but near enough for a quick Uber ride. Nothing was lacking, and if I return to MC, I would definitely go back to this apartment.

Amazing apartment

A few friends rented a few units in this building, which is nice for everyone to have their own space but still feel like they are together. We had unit 102b and would not recommend anything on the ground floor. It is extremely muggy and my clothing was constantly damp. We ended up moving to a higher floor and it was not damp at all. The location is loud at night with a lot of street traffic noise (honking, ect). Would not recommend to light sleepers

Super nice property in a well located part of Condesa.

Wow, this stay exceeded my expectations. It was my first time booking an apartment-style hotel with a virtual front desk, so I was a bit nervous. The night before check-in, I tried to reach out for the buzz code since the confirmation email said the entrance codes would be sent within 24 hours—but I hadn’t received anything, and there was no response on WhatsApp either, which worried me.

Fortunately, the next morning during their business hours, I got a reply and received all the necessary codes. From that point on, everything went smoothly.

The value is amazing—you get a full suite with a kitchen (even though we didn’t use it, it was nice to have, lol), not just a standard hotel room. Staff were also friendly and helpful—they helped us store our luggage after checkout.

Tip based on my experience: The best way to reach them is through WhatsApp during their business hours—they respond quickly then.

I’ll definitely come back to Mexico City (because I absolutely loved it!) and would happily stay here again.

The apartment was perfect for us (2 persons), it has the necessary amenities for the 8 days that we were there. The support the administrator and cleaning ladies gave was great.

*The only down side is the communication before the travel was kind of difficult with the office that administers the property.

The location can’t be beat. Close the many restaurants and cafes. If you are a light sleeper bring some ear plugs as some nights can be loud.

We had one of the worst hotel experiences we’ve ever had here. The property never sent check-in instructions. Only after we reached out did someone respond—and only via WhatsApp, not through Hotels.com. Even worse, the access code they gave us was wrong. We were locked out for hours and only gained entry at 2am, after several unanswered messages. There is no concierge or reception, just a WhatsApp number that’s only monitored between 10am and 4pm. If you need help outside those hours, good luck.

Things got even worse at checkout. Not only were they unaccommodating, but they actually sent cleaners into our room an hour before checkout, trying to kick us out early. Completely unprofessional.

To top it off, when we contacted Hotels.com for help, their customer service was shockingly unhelpful. Instead of resolving the issue, they pushed us to switch to a cheaper hotel in a random part of town, with no concern for our safety or preferences. The agents were pushy and dismissive, offering no real solution.

We booked through Hotels.com expecting a vetted property and reliable support—neither delivered. As a Silver member, this was incredibly disappointing. Avoid this property, and think twice about relying on Hotels.com if something goes wrong.

Loved it, safe and clean

We had an excellent stay at this property in Mexico City. The location was excellent and easily walkable to great local neighbourhoods that were both safe and had many dining/cafe/bar options. The building itself is very safe and quiet. Two things I would highlight are that there isn’t an air conditioning unit (we didn’t need one, the evenings are cool enough for open windows, but if you’re sensitive to hot weather) and that the hot water tank for the shower was quite limited and exhausted quickly. Besides that, the place was excellent. I’d definitely recommend it and would come back myself in the future. Thank you for the great stay!

Pros:
- super clean and well designed apartment
- oxxo across the street which was convenient to buy water
-near a juice spot/ esquina del chilaquiles, and popular taco spot on the corner

Cons:
-NO AC NO FAN got really hot during the day and night which made it hard to sleep and did not want to open the window/balcony for safety reasons.
-luggage storage is only until 3:30 pm which was unhelpful for me since my flight was at night.
-very loud at night, walls are thin?
-hot water runs out which i understand trying to conserve but it was hard to shower as well because the showerhead was kinda spotty with its water streams which made me need to stay in the shower longer than i usually do.
-communication via expedia was nonexistent? I was sending messages and got no replies. I had to reach out to expedia for a number/email then they were more responsive through those modes
-code to one of the doors did not work when i checked in and a random door on my floor got closed and locked and i did not have the code to it. Small annoying things that could easily be avoided.
-only 2 rolls of toilet paper,1/3 roll of paper towel. fine for me because i stayed by myself but prob not enough if you have more people for a longer stay.

This was my first time staying at Choapan 28, and overall it was a great experience. There were a few hiccups in the beginning—I didn’t receive my check-in emails 24 hours before arrival, and since it was my first time, I was a bit nervous. Thankfully, the cleaning staff on site were incredibly helpful and helped me get everything sorted out. We also had some issues with the door codes at first, but once that was resolved, everything went smoothly.

The apartment was clean, safe, and in a perfect location—very walkable with great dining options, easy access to transportation, and a real local vibe. I’d definitely stay here again!

Lovely area and a beautiful, clean condo! There was a bit of noise from the upstairs neighbors at times, but otherwise, it was a great stay—I’d definitely book again.

Very pleased that we booked this apartment. The location is wonderful! So much close by in Condesa and access to everywhere else with a nearby metro station. The bed was very comfortable and the black out curtains made for a great sleep. Very nice large shower and super clean. It has the basics but you will have to buy coffee and toilet paper if you stay more than a day or two. The entry code to the main door we were given didn’t work and they didn’t respond to messages until the next day, but I’m sure if I had called we could have gotten it sooner. Thankfully we got lucky with someone exiting and our apartment code worked so it wasn’t an issue. The balcony didn’t have any seating and the balcony door didn’t lock. However, everything seemed safe and I would absolutely book again.

Very clean and helpful staff.

Apartment was beautiful and clean! Easy accessible via burner and easy to walk for local dining!

Everything was great! Beautiful location and clean rooms .

Muy limpio bonita área muchos árboles alrededor ! Lo único qué no me gustó es qué dan 2 rollos de papel higiénico para los 7 días y no cambian de toallas y no tienen ventilador