Hotel Citlalli Xalapa

Hotels
8.3 (16 reviews)
Clavijero 43 Colonia Centro , Xalapa , mx

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Children allowed

Facilities

Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
Tour desk
Non-smoking throughout
Outdoor furniture
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly reception staff
Centrally located
Cons:
Cleanliness issues
Unfriendly staff in some cases

Categories

Cleanliness
6.55
There were issues with cleanliness as indicated by the presence of cockroaches in the room.
Service
9.05
The reception staff was very friendly and attentive.
Location
9.05
The hotel is centrally located, making it very convenient.
Room Quality
8.05
Room quality was acceptable, with no specific comments made.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.05
Standard quality for this hotel tier.
Food and Beverage
8.55
Standard quality for this hotel tier.
Overall Experience
8.55
Overall good experience with a few reservations due to cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 20:53

Property Description

Convenient Location
Hotel Citlalli, conveniently situated just 600 metres from Xalapa's historic centre, offers easy access to key attractions like the Xalapa Interactive Museum and local restaurants serving authentic cuisine within a short walk.

Comfortable Rooms
Featuring free Wi-Fi, private parking, and essential amenities such as TV, telephone, and a private bathroom, the rooms at Hotel Citlalli ensure a comfortable stay. Guests can also enjoy additional conveniences like a vanity mirror, wardrobe, and iron.

Nearby Attractions
Explore the nearby Anthropology Museum and Juárez Park, both just a short drive away, before heading back to the hotel. With the Veracruz International Airport within reach, Hotel Citlalli is the perfect choice for your stay in Xalapa.

Important information:

A deposit of the first night of the reservation via bank transfer is required at least 48 hours before arrival or the reservation can be cancel by property (see Hotel Policies). Hotel Citlalli will contact you with instructions after booking.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:30 AM

Property Policies

  • Parking

    Private parking is possible on site (reservation is needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for MXN 90 per person per night when using an existing bed.
    People no matter the age stay for MXN 90 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 16 reviews
Cleanliness: 6.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 8.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
R
Rosario de Fatima • couple • mx
4
Les than average.
Cons:

No había shampoo, solo 1 toalla de baño en el cuarto. La atención en desk no fue la mejor. Inclusive llegamos pensar que no nos respetarían la reservación de Booking ante la.negativa de revisar sistema.

2026-03-27 • via Nuitee
M
Milena • solo_traveller • mx
10
2026-03-25 • via Nuitee
E
EDITH • couple • mx
7
Cons:

El baño estaba sucio

2026-03-19 • via Nuitee
C
cortez • extended_group • mx
8
2026-03-15 • via Nuitee
A
Abimael • couple • mx
10
Excelente atención
Pros:

La habitación era amplia de acuerdo al precio y las instalaciones limpias

2026-03-05 • via Nuitee
M
Mario Alberto • extended_group • mx
5
Falta Mantenimiento y camas con ruedas en mal estado
Pros:

La Ubicacion

Cons:

La cama pegada al baño no hay espacio para pasar

2026-01-20 • via Nuitee
I
Isy Jazmín Lucero • solo_traveller • mx
10
Confort, empático, tranquilo, confianza y seguro.
Pros:

Excelente el servicio del personal, siempre atentas y atentos.
Me brindaron siempre las mejores opciones y guía para conocer diferentes zonas y llegar a mis destinos.
Atención y limpieza en el hotel siempre.
Cómodo y se descansa de maravilla.

2026-01-19 • via Nuitee
G
Guillermo • extended_group • mx
10
Volveré...
Pros:

La atención del personal

Cons:

Todo bien.
Sin problemas

2026-01-07 • via Nuitee
G
Gabriela • family_with_children • mx
7
Pros:

TODO BIEN

2026-01-07 • via Nuitee
E
Enriquez • couple • mx
8
Pros:

Un lugar muy tranquilo cerca del centro, personal muy amable.
Nos dieron balcón con bella vista de la ciudad.



Todo muy bien.

2026-01-06 • via Nuitee
V
Victoria • couple • mx
7
Pros:

La ubicación, es céntrico. Y la chica de recepción muy amable

Cons:

La verdad, había cucarachitas en el cuarto :(

2025-12-26 • via Nuitee
L
Luis • family_with_children • mx
8
2025-12-22 • via Nuitee
L
Lilia • solo_traveller • mx
8
Cons:

El personal es poco amable

2025-12-22 • via Nuitee
A
Alvarado Balcázar • solo_traveller • mx
10
2025-12-07 • via Nuitee
M
Miguel • solo_traveller • mx
9
muy comodo y accesible
Pros:

Excelente ubicación y personal muy atento y accesible

Cons:

NA

2025-11-12 • via Nuitee
L
lidia • family_with_children
10
Pros:

Excelente

2025-01-10 • via Nuitee
H
Hiram
10
Bueno
Pros:

Un buen lugar para descansar, muy buena ubicación. Muy atentos en recepción. En general, una buena opción para hospedarse.

2024-11-30 • via Nuitee
R
Rodrigo
10
Pros:

Bien. Todo en orden y como se indicaba.

2024-08-01 • via Nuitee
R
Rodrigo
10
Pros:

Es una buena opción para viajes cortos. Tiene una ubicación muy buena.

2024-08-01 • via Nuitee
C
cayago • Family • San Francisco, California
4
You get what you pay for
Pros:

Pros:
Close tu downtown

Cons:
-Smelly rooms (at least the one we got on the second floor)
-No elevators nor ramps (We had to carry all of our luggage ourselves)
-I would say it had thin walls because we could everything that was going on in the room next door.
-Stained sheets.

We decided to go there since the reviews described it as a small but nice place to stay. When we got to our room (And after having paid for the night) we were just so disappointed and left an hour later. We went to a hotel a little further down on Avila Camacho and we don't regret it.

2014-09-14 • via Tripadvisor