Casa UwU, Chacahua Oaxaca

Tout
L’emplacement perdu trop loin du village qui n’a aucun intérêt
Le transport mis en place par l’hôtel qui nous a coûté 100€ l’aller retour ce qui est hors de prix pour 10 min de barque et 20 minutes de voiture.
Nous n’avons pas pu dormir dans notre chambre et non villa comme évoqué par le site car ceci n’est absolument pas une villa mais plutôt un bungalow car nous n’avions ni eau ni électricité !! Nous comptons sur booking pour faire valoir nos droits et notre remboursement compte tenu de la prestation pitoyable !

We left this stay feeling genuinely disappointed and misled.

If the hotel had been transparent about its current state and what was actually on offer, there is no way we would have chosen to stay here. The reality simply does not match the listing or photos.

The property felt abandoned, as if management had given up. There was no real sense of a functioning hotel — no atmosphere, no presence — just one woman, Sandra, doing everything: cooking, cleaning, reception, guest communication. She worked incredibly hard and we felt genuinely sorry for her being left to carry the entire place alone.

Several things advertised were not accurate. There are not two restaurants — there is barely one, and that is just Sandra - the Japanese chef left months ago and is not coming back. The pool is not “unusable” — it is complete wreckage. While it’s understandable that they may not have the funds to rebuild it after the hurricane, there has been no effort to make the area safe or presentable. There was debris everywhere, with exposed wires and metal coming out of the ground. It’s a serious health and safety hazard and a huge eyesore. We were only told about the pool situation after we explicitly asked the night before, prompted by seeing recent bad reviews. This should have been disclosed upfront.

The property overall feels tired and deteriorating. Everything is old and on the verge of breaking. During our stay, part of the wooden deck broke, leaving exposed nails — unsafe and concerning. The overall impression was of a hotel slowly dying rather than one being actively and responsibly run.

What didn’t sit right at all was the pricing. Casa UwU appears to be charging some of the highest prices on the island — certainly among the highest we saw — yet is in noticeably worse condition than many other options, including nearby hotels, hostels, and even locally run cabanas. It felt particularly unfair given the level of misrepresentation and the lack of basic upkeep.

La ubicación es complicada después de las 5 pm.

It felt a bit abandoned! Sandra and her daighter we’re really nice but they we’re the only staff in our stay and sometimes we felt the service could be better- one of the days we wanted to have lunch and there was no one at the hotel when we got here - they ended up improvising !
We we’re the only guests during the stay and there was also no staff staying during a night which also felt a bit unsafe
Also they say there is a japonesa menu but that s not true , also the Wi-Fi was not working and we used the one for the hotel next door!
In general the expectation vs reality was not the best and for the price we payed I think the arrived should be better

ONLY the queen size bed because I’m used to Cali king but it was such a small inconvenience that did not affect my rating at all

BE AWARE THAT THE PLACE DOES NOT LOOK ANYTHING LIKE THE PICTURES (ANYMORE)

The hotel promotes itself as a 4-star property featuring a beach club with a spa area, several dining options (including Japanese cuisine), and a pool. Before our arrival, we even received a detailed message listing all of these services. However, only about an hour before our arrival, we were informed that not all of these facilities would be available as advertised.

Upon arrival, it quickly became clear that the reality had little in common with the description. The pool was completely unusable and neglected, there was no spa area or massage service whatsoever, and large parts of the property were in very poor condition. Overall, the place resembles a simple hostel rather than a 4-star hotel.

After spending just one night, we decided to leave, as the condition of the accommodation was unacceptable. We were promised a refund for the remaining nights — both verbally and in writing. Unfortunately, this promise was completely ignored after our departure. Several attempts to get in touch have gone unanswered, and the accommodation continues to show no willingness to resolve the matter or communicate honestly.

Overall, our stay was very disappointing. Casa UwU neither delivers what it promises nor stands by its own commitments. Transparent communication and honesty are urgently needed to prevent future guests from having a similar experience.

Der Pool war kaputt, daher nicht benutzbar(siehe Foto), Lage ist eher mühsam, weil man jedes Mal um dort wegzukommen einen Transport benötigt.

No habían mencionado que la alberca no estaba disponible y tampoco que no tenía aire acondicionado. El lugar es bello pero las plantas estorban para llegar a las habitaciones.

Mossys ..

Everything was perfect but you should be aware that there is no atm on the island. The hosts informed us beforehand so it wasn't a problem but its something you should be aware of.

Prices and incl. services.
1. When I booked the hotel the website said transportation included. The hotel didn’t care and charged the full price which was +35% of the whole vacation price!!!
1.2 Another couple took the same ride and instead of charging the costs for a group of 4 only a discount was granted since it was charged per reservation ->Pure profit for the hotel.
2. No free water, 1l bottles sold for 50+ pesos -> not even near market price and at that climate you need a lot of water.
3. Food is about 2-3 times more expensive than in the nearby village.
4. Breakfast incl. but even per egg on the chilaquiles we were charged 20 pesos each egg.
5. The prices for alcoholic beverages were comparable with a night club or a good bar. e.g. cocktails 200 pesos, a bottle Tequila Maestro Doble 5000+ pesos.
6. The policy of the place charges a free for consuming external drinks or food at the place.

All in all it gave the impression that everything has a high price tag which isn’t nice especially if you are aware of the market prices in the nearby village and the supermarket for water for example.

The heat and humidity in this region during our stay (November) was really high. There was no escape, the room is exposed to the elements, so it's difficult to cool and keep the moisture from salt water off things.

Everything was perfect

During a rainstorm the last evening, we watched as Sandra broke one of the shutters of our palapa while trying to stop a flood of water flowing THROUGH the slatted doors and thatched roof above us and INTO our palapa ruining our paper items, a few electronics, and leaving all of our possessions sopping wet. After we complained to booking.com about the experience, CasaUwu falsely claimed WE broke the shutter and should pay them for it. The units are incapable of weathering any sort of heavy rainfall and they could not move us to another room as the entire place has only two functioning huts.

CasaUwu still owes us a refund of over $2000mxn for a tour that did not happen due to weather. I recorded Sandra at check out saying that she would refund the four of us for the tour as soon as they could get their internet working again, since the WHOLE PROPERTY lost power during the rainfall and we spent an entire night/morning in the dark, soaking wet. Sandra then tried to sabotage our departure from the property, something that I don’t need to explain is very unsettling when you’re trapped on property in a remote area of Mexico. She drove into town the morning we departed and told all public transportation providers NOT to pick us up at her property or let us get on a ferry off the island claiming we owed money for hamburgers (untrue). Thankfully, we made friends in town so they disregarded her requests and informed us of her scheme. We learned the locals and CasaUwu do not get along as CasaUwu rips off the local community and takes advantage of guests.

On a separate note—all of us left sick from the food at CasaUwu. My husband was seen at the hospital in Puerto Escondido the day we left for gastroenteritis and we only ate on property.

I've traveled across LATAM and have never once left a bad review. I have relayed all details above including photos and videos to booking.com and they stated they would investigate, but provided no further support or compensation.

restaurant closes at 7pm so be prepare for an early dinner, also it is rather pricy