Hotel OM DownTown

Hotels
5.5 (8 reviews)
Calle Palo Verde 307 Sector H, La Crucecita , Santa Cruz Huatulco , mx

Facilities

Non-smoking rooms
Terrace
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
First aid kit available
Guests can opt-out any cleaning services during stay
Free wired internet
See all facilities

Review Highlights

Pros:
None
Cons:
Bad service
No hot water
High price

Categories

Cleanliness
5
Mixed reviews on cleanliness, with some guests mentioning it as a positive aspect and others pointing out issues.
Service
3
Service received negative feedback with mentions of bad service and lack of hot water.
Location
5
Location did not receive specific feedback in the review.
Room Quality
4
Mixed reviews on room quality, with complaints about insufficient amenities and high price.
Amenities
3
No specific feedback on amenities in the review.
Value for Money
2
Negative feedback on the value for money aspect, mentioning high prices and lack of good services.
Food and Beverage
2
No specific feedback on food and beverage in the review.
Overall Experience
3
Overall experience rated poorly, with complaints about price and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 07:10

Property Description

Prime Location in Santa Cruz Huatulco
Hotel OM DownTown offers a convenient stay just a stone's throw away from Santa Cruz Beach and Chahue Beach. With Tangolunda Golf Course and Tangolunda Bay in close proximity, guests can enjoy the best of what the area has to offer.

Modern Amenities for Comfort
Each unit at the 3-star hotel is furnished with a flat-screen TV, ensuring entertainment and relaxation for guests after a day of exploring the beaches and nearby attractions.

Convenient Access to Key Destinations
Located only 400 meters from Downtown Huatulco/Crucecita, and with Huatulco National Park a short distance away, Hotel OM DownTown is the perfect base for travelers looking to experience the beauty of Huatulco.

Book your stay at Hotel OM DownTown now for a memorable experience in Santa Cruz Huatulco.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

5.5
Based on 8 reviews
Cleanliness: 5
Service: 3
Location: 5
Room Quality: 4
Amenities: 3
Value for Money: 2
Food and Beverage: 2
Overall Experience: 3
S
Steffan
8
Pros:

Un lugar muy agradable para estar, con una increíble ubicación.

2025-04-08 via Nuitee
S
Sherrie
4
Hotel Om at Xmas
Pros:

We found the room stuffy with just a fan
No outside space to sit
We were eventually moved after 3 days to a smaller room with AC & a balcony, it was much better
The staff were very friendly & accommodating. We paid $100, it usually rents for $50, which is what it should be.

2025-01-05 via Nuitee
J
Jorge group us
1
Bad
Pros:

Bad service no hat water

Cons:

To mach in price nothing good

2025-01-04 via Nuitee
B
Brayden with friends au
8
Very good
2024-07-07 via Nuitee
J
Jason
2
Pros:

No air conditioning, only a ceiling fan. No window in bedroom to outside for fresh air. No hot water either. Was there for 3 days and didn't see room service once. Tried switching hotel's with Expedia and they were as terrible as the hotel. They apparently couldn't get ahold of the hotel manager to find about cancelation policy and partial refund. Overall was a terrible experience. I certainly wouldn't recommend this hotel or Expedia.

2023-11-24 via Nuitee
I
Iris family with young children mx
5
Passable
2023-08-04 via Nuitee
M
Masako
6
Pros:

Cheap and clean. No services. Really could have used A/C.

2023-06-01 via Nuitee
S
Simone family
10
Pros:

Staff was very helpful and friendly. They have free mezcal tasting every night, which I didn’t take advantage of, but seemed very generous. Location is great: few blocks from the center, but away enough to be peaceful. Convenient store across the street. Overall great value for the money. Beware that there is only natural airflow, which was surprisingly ok, but not traditional AC.

2023-04-18 via Nuitee