Numa Hotel Boutique

Hotels
8.1 (38 reviews)
70 norte Número 5 , Playa del Carmen , MX

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
Pets allowed
Laundry
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Review Highlights

Pros:
Great location (close to beach and Centro)
Friendly/pleasant staff and owners
Clean rooms (staff keeps rooms clean)
Comfortable beds
Spacious/big rooms
Hot water and air conditioning
Quiet/peaceful atmosphere
Boutique/colorful room style
Affordable / good value
Cons:
Reservation/communication failure (no room on arrival, unresponsive phone)
Some rooms without windows / very dark
Humidity smell / dampness in room
Weak shower pressure and poor drainage
Broken or missing bedside lighting
Poor soundproofing / noise (machine cycling)
Unreliable WiFi

Categories

Cleanliness
8.3
Mostly positive mentions: multiple guests note the staff keeps rooms very clean and another explicitly says 'clean'; one review mentions humidity smell which lowers the score slightly.
Service
7.6
Mixed: several reviews praise friendly/pleasant staff and owners, but a serious negative report about a cancelled reservation and unresponsive phone reduces the score.
Location
9.2
Consistently praised as a perfect/very good location — close to the beach and Centro yet in a quieter area.
Room Quality
7.4
Mixed room quality: boutique, colorful and spacious rooms reported positively, but some guests experienced no-window/dark room, damp smell, and plumbing/lighting issues.
Amenities
7.6
Mixed amenities: positives include hot water and air conditioning; negatives include poor WiFi, weak shower pressure and a non-functioning bedside lamp.
Value for Money
8.9
Generally positive — described as affordable and guests mention enjoying their stay relative to the price.
Food and Beverage
8.1
Standard quality for this hotel tier
Overall Experience
7.7
Mixed overall: several very positive stays (lovely staff, enjoyed stay, great location) but some notable negatives (reservation issue, a disappointed guest with multiple room problems) lead to a tempered overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-21 05:38

Property Description

Luxurious Amenities
Numa Hotel Boutique offers an outdoor swimming pool, fitness centre, garden, and terrace for guests to enjoy during their stay. The 24-hour front desk and on-site restaurant provide convenience and exceptional service.

Comfortable Accommodations
Guest rooms at Numa Hotel Boutique are equipped with air conditioning, and select units feature a private balcony. Each room includes premium bed linen and plush towels for a comfortable and relaxing experience.

Prime Location
Conveniently situated in Playa del Carmen, the hotel is within walking distance to Playa del Carmen Beach and Church of Guadalupe. With the Playa del Carmen Maritime Terminal and ADO International Bus Station nearby, exploring the area is easy for guests.

Experience luxury and comfort at Numa Hotel Boutique. Book your stay now for an unforgettable getaway.

Important information:

Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.1
Based on 38 reviews
Cleanliness: 8.3
Service: 7.6
Location: 9.2
Room Quality: 7.4
Amenities: 7.6
Value for Money: 8.9
Food and Beverage: 8.1
Overall Experience: 7.7
C
Cruz • solo_traveller • mx
10
2026-05-07 • via Nuitee
C
Cruz • solo_traveller • mx
10
Pros:

Todo super tranquilo, buena vibra y muy pacifico.

Cons:

Todo bien

2026-05-07 • via Nuitee
R
rose prince • couple • us
1
Pros:

I didn't stay

Cons:

I made a reservation on booking.com but when I arrived they said they didn't have any rooms. When I tried to call in advance to confirm my reservation they didn't pick up your phone.

2026-04-21 • via Nuitee
L
Lee • solo_traveller • us
10
Colorful, cute boutique hotel - at the perfect location in Playa!!!
Pros:

Every time I come to Playa, I stay here. The boutique rooms are cute, colorful and have a ton of personality. The staff keeps the rooms very clean, and the location is perfect. The location is close to the beach, close to Centro, but in a more quiet area. I will be back very soon I’m sure!

2026-04-20 • via Nuitee
J
Jens • solo_traveller • de
7
2026-03-25 • via Nuitee
E
Evane • couple • fr
4
Déçu...
Pros:

Lits confortables.
Proprios agréables.

Cons:

Ce n'est pas la chambre à laquelle on s'attendait ... il n'y a pas de fenêtre, c'est le noir complet - fait il jour ou est ce la pleine nuit dehors ? Ça rend clostro.
La chambre sent l'humidité. La douche n'a pas beaucoup de pression et l'eau s'evacue mal. La lampe de chevet ne se branche pas, il n'y a de toute façon pas d'ampoule dedans.
Et je ne parle pas de l'isolation : on entend les gens tôt le demain sans compter le bruit en continu d'une machine qui démarre et s'arrête toutes les 2-3 sec.
Le wifi ne fonctionnait pas très bien...
Dommage.

2026-03-23 • via Nuitee
W
William • solo_traveller • ca
9
Lovely staff, good location, big room, affordable. Really enjoyed my stay.
Pros:

Spacious, hot water shower, clean, air condtioning.

2026-03-09 • via Nuitee
S
Sergio • couple • es
10
Increíble lugar
Pros:

Nos encantó el lugar, muy acogedor y mejor de lo que esperabamos. Habiamos reservado para 8 días, y directamente con el gerente Octavio reservamos 1 noche más. Desde el primer momento Octavio se portó estupendamente con nosotros, nos aconsejó donde comprar, donde ir..
En primer lugar habías reservado una habitación simple, y antes de llegar hablamos con el gerente y por menos de 4€ mas al dia, nos dieron una habitación superior. La habitación muy estaba bien, con una pequeña cocina (aunque nunca la utilizamos), y una terraza que agradecimos mucho tenerla. Había unas luces muy chulas de color lila, que daban un ambiente espectacular.

Cons:

La única pega es que la alcachofa de la ducha no se puede mover, sale con un muchísima presión, incluso demasiada, y cuesta un poco regular la temperatura.
Y los mosquitos, que hay muchos 😅 por lo demás todo genial, sin duda repetiría de nuevo. Calidad-precio es perfecto

2026-01-23 • via Nuitee
S
Stephen • solo_traveller • ca
8
Pros:

Staff location the rooms were good

Cons:

.first room had a water pump beside it so noise every time a tap turned on or toilet flushed.

2026-01-23 • via Nuitee
K
Kim • couple • be
8
2026-01-16 • via Nuitee
C
charlene • family_with_children • fr
9
Pros:

Logement super. À 10mn du centre donc bien au calme. La chambre est tout en couleur c’est chaleureux. Le personnel très sympathique !
Je recommande

2026-01-06 • via Nuitee
P
Pedro Guillermo • solo_traveller • mx
9
Distante
Pros:

Lo tranquilo

Cons:

Lo lejos que esta de todo

2026-01-03 • via Nuitee
M
Marco • couple • it
10
Tutto è andato perfettamente, staff accogliente e flessibile
Pros:

Buona posizione e staff gentilissimo che mi ha aiutato per ogni mia esigenza.

2026-01-01 • via Nuitee
F
Florian • solo_traveller • fr
4
2025-12-30 • via Nuitee
F
Florian • couple • fr
5
2025-12-25 • via Nuitee
R
Rasmus Folino • solo_traveller • dk
9
Pros:

Great value for money

2025-11-28 • via Nuitee
R
Raul • couple • mx
9
Pros:

Toda la habitación....esta muy bien decorada...la cama comoda...

Cons:

Las sabanas blancas

2025-10-29 • via Nuitee
D
Diaz Perez • solo_traveller • mx
10
2025-10-06 • via Nuitee
A
Axelle • solo_traveller • fr
9
Très bon séjour dans cet hôtel je recommande
Pros:

Hôtel très propre et calme, personnel très gentil

Cons:

La déco ? 🤣

2025-08-04 • via Nuitee
C
Chloe • with friends • us
7
Great value for the location, barebones but spend your time at the beach
Pros:

Extremely affordable, great location, spacious room, good A/C, rooftop, provided drinking water

Cons:

Bathroom smells like sewage, water pressure was bad, a little dirty, can hear everything happening outside

2025-02-13 • via Nuitee