Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Luggage storage
Non-smoking throughout
Private check-in/check-out
Infinity pool
Outdoor furniture
Shallow end
See all facilities

Review Highlights

Pros:
Clean rooms
Great location
Comfortable beds
Helpful staff
Cons:
Minor maintenance issues
Limited amenities (no spa services)
Mixed reviews on value for money

Categories

Cleanliness
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.4
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 08:01

Property Description

Luxurious Accommodation with Stunning Views
La Fortaleza in Playa del Carmen offers a perfect blend of comfort and style, with air-conditioned units featuring free WiFi and an infinity pool overlooking the pool and garden. Enjoy the convenience of private entrances, flat-screen TVs, and private bathrooms in each unit, some even boasting a balcony for breathtaking views.

Family-Friendly Aparthotel
Ideal for families, La Fortaleza provides spacious family rooms ensuring everyone has a comfortable stay. The property's serene garden offers a peaceful retreat for guests to unwind and create lasting memories together.

Convenient Location and Nearby Attractions
Located just a short distance from Playa del Carmen Beach and the city center, guests can easily explore the vibrant surroundings. With Playacar Beach in close proximity and various transportation options nearby, including the ADO International Bus Station, guests can effortlessly navigate the area.

Ready to experience the beauty and convenience of La Fortaleza? Book your stay now for an unforgettable getaway.

Important information:

This property will not accommodate hen, stag or similar parties.
Please inform La Fortaleza in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
If you cause damage to the property during your stay, you could be asked to pay up to USD 200 after check-out, according to this property's Damage Policy.

Check-in and check-out hours:

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9
Based on 3 reviews
Cleanliness: 7.8
Service: 8.3
Location: 8.4
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
C
Cinthya • young couple • us
10
Perfect location, beautiful place!
Pros:

Wonderful place! Very comfortable, it’s like a fully furnished apartment including the kitchen. It’s only a block away from the fifth street strip, and like 2-3 blocks away from the beach, so the location is perfect! Management was helpful and communicative. Only issue was that housekeeper started cleaning our room when we got there and took like an hour to just do the bed, she also forgot to take out the trash. Seems like she hasn’t cleaned the restroom in a while, which is such a shame cause the bathroom is beautiful. Everything else was just perfect! Pool was very clean.

2025-04-02 • via Nuitee
G
Guillermo • young couple • mx
7
Good
2024-06-30 • via Nuitee
N
Niles
10
Pc
Pros:

Great value - Clean and very comfortable

2023-11-08 • via Nuitee