Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only

Hotels
•
Tafer Hotels & Resorts
8.6 (115 reviews)
Carretera a Barra de Navidad Km. 7.5, Puerto Vallarta, JAL, 48270 , Puerto Vallarta , MX
52-3221760700

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Facilities

Free breakfast
Meeting rooms
Full-service spa
Boat tours nearby
Paddleboard on site
Proposal/romance packages available
Free beach shuttle
Health club
Free WiFi
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Fantastic food
Beautiful property
Cons:
Aggressive upselling
Some restaurants not up to par

Categories

Cleanliness
8.06
Some mention of cleanliness, but evidence of potential maintenance issues.
Service
9.03
Staff were friendly and provided good service overall.
Location
8.57
Beautiful settings but slightly isolated from the city.
Room Quality
9.02
Rooms are described as terrific and luxurious overall.
Amenities
8.55
Some amenities described as fantastic, but issues with upselling.
Value for Money
8.01
Value was perceived as acceptable; however, some concerns about extras.
Food and Beverage
8.56
Food quality mentioned as better than typical all-inclusives.
Overall Experience
9.03
Overall feedback is very positive with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-17 15:15

Property Description

Luxurious Spa Amenities

Indulge in massages, body treatments, and facials at the spa. Relax with 4 outdoor pools, tennis courts, and a health club.

Gourmet Dining and Bars

Savor Japanese cuisine at Hiroshi or enjoy 24-hour room service. Unwind at the various bars and poolside bars with a refreshing drink.

Comfortable Accommodations

Stay in one of the 145 guestrooms with private spa tubs, balconies, flat-screen TVs, and complimentary Wi-Fi. Feel pampered with pay movies and iPod docking stations.

Plan your escape to Hotel Mousai Puerto Vallarta - All Inclusive - Adults Only for a luxurious and unforgettable experience!

Important information:

  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • A car is recommended for transportation to and from this property.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Transportation

    Car recommended

  • General

    Cashless transactions are available

  • Covid

    Property does not offer onsite COVID-19 testing

See all policies

Location

Guest Reviews

8.6
Based on 115 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 9.02
Amenities: 8.55
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 9.03
K
Krystal • solo_traveller • ca
9
Wish I had stayed longer
Pros:

Beautiful and clean

Cons:

Style and location and amenities

2026-03-04 • via Nuitee
C
Chantelle • couple • ca
8
Beautiful property, great staff, ridiculously expensive food and drink
Pros:

This is an amazing property! It is class from head to toe. I did love that It was a cashless property, but the iPad controlling the lights and the blinds in the room was very gimmicky. The blinds would close without anybody touching the iPad, which was really weird. I loved the Japanese toilets. The staff was top-notch, super kind, super thoughtful and spoke excellent English.

Cons:

We didn’t like paying $28 USD for a coffee, $40 USD for a very small, two piece of watermelon and two pieces of cheese salad, a beer is $30USD. The prices for food and drink made me never wanna go back. You’re trapped there you can’t go anywhere else to go get some cheap beer or cheap food and that’s how they get you. A bottle of champagne in Canada (Moet) is $90 - $150 CAD, and never more than $300 at a restaurant. But here they wanted $370 USD… not CAD, USD. That’s about $500 CAD. Sorry the food and drink prices literally ruined my experience.

2026-03-01 • via Nuitee
W
Wendy • couple • us
10
Pros:

Worth every penny! The infinity pool views are unmatched and you get access to so many different pools/facilities.

2026-02-09 • via Nuitee
S
Shai • couple • us
10
A moments that will stay in my memory.
Pros:

The location is gorgeous!
The best Hotel in Puerto Vallarta.

Room was exceptional, the service was none comparable.

Thank you for an amazing luxury experience.

2026-01-27 • via Nuitee
L
Linda and Steve • couple • us
4
Aside from the entrapment by the 3 time share saleswoman, it was very nice and the pool restaurant in tower 7 was except
Pros:

The restaurants were fantastic.

Cons:

Their properties are time share based and I/we HATE the bum’s rush as we were unprepared. The listing said nothing about this. They offered a 15% discount if we sat through a breakfast presentation. We accepted just to get rid of them. They should disclose this on their listing. Also, while the room was extremely comfortable, our concierge awesome, patio and plunge pool wonderful, the decor was 1960’s Playboy Mansion hideous. 🤷🏼‍♀️ The desk clerk said they think it’s chic.

2026-01-23 • via Nuitee
J
Jeffrey • couple • us
10
Fantastic resort experience, will definitely return for another stay
Pros:

The food was much better than most all-inclusives. The roof top pools were fantastic.

Cons:

Not much--the hard sell vacation club was aggressive and created a bit of awkwardness with the front desk staff for the remainder of the trip

2026-01-20 • via Nuitee
T
Theresa • couple • us
10
If you are looking for an over the top hotel experience, this place is it!
Pros:

EVERYTHING! The property was GORGEOUS, the service was impeccable, and the food was the best we have ever had at any hotel we have been to.

Cons:

The only thing that put us off was the sales pitch to join in their vacation ownership at the very beginning of our stay.

2025-12-19 • via Nuitee
J
Jeiby • couple • us
9
2025-12-13 • via Nuitee
S
Steve • couple • us
9
Pros:

All inclusive food and services at Mousai South and North tower

Cons:

Services at Garza buildings and Streak house(sister hotels near beach). You can eat there with all inclusive plan but waiters are not as good as Mousa,i pressuring to add tips to your zero restaurant bills every time

2025-12-04 • via Nuitee
B
Brian • couple • us
10
An unforgettable luxury getaway in a tropical paradise.
Pros:

Beautiful property overall, gorgeous environment, everything was very luxurious. Our room was terrific; the hammock and jacuzzi on the ocean view balcony were amazing. Best couples massage I’ve ever had at the spa. Most of the restaurants were great, DAO was the standout for us.

Cons:

Not much we didn’t like. The Japanese restaurant, Hiroshi, was just okay compared with the other restaurants; not terrible but not amazing.

2025-11-15 • via Nuitee
D
Dumitru • couple • ie
10
2025-11-11 • via Nuitee
A
Amber • couple • gb
10
2025-10-30 • via Nuitee
C
Claudia • partner
10
Pros:

Very scenic views, we stayed in the north building. Food was delicious and room service was very convenient. Staff was very friendly. The ONLY thing we did not care for was the staff trying to "sell" things, although they say it's not selling. Check- in was about 20 minutes longer bc of the promoting of excursions and such, then they wanted us to come to breakfast the next morning for another promoting. What really upset my husband and I was when they called our room the next morning trying to "sell" again. Very tacky for such an upscale place.

2025-10-11 • via Nuitee
C
craig • couple • us
10
2025-10-06 • via Nuitee
M
Mahmoud • family
8
Pros:

Over all acceptable.

2025-10-02 • via Nuitee
Y
Yendris
10
Pros:

El mejor Spa, las habiataciones amplias, limpias

2025-10-01 • via Nuitee
P
Paul • friends
10
Pros:

.

2025-09-25 • via Nuitee
J
Juan Pablo • couple • es
10
2025-08-25 • via Nuitee
M
Ma Micaella Grace Ablan
10
Pros:

I enjoyed my stay at Hotel Mousai! The whole staff made our stay very enjoyable, especially Alan, Lilith, and Miguel.

2025-08-25 • via Nuitee
A
Anzhelika • partner
10
Pros:

Great place for couples

2025-07-23 • via Nuitee