Krystal Grand Residences San Miguel de Allende

Hotels
8.6 (154 reviews)
Carretera San Miguel - Celaya 41, Fracc. Villa de Los Frailes, San Miguel de Allende, Gto. , San Miguel de Allende , mx

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Beautiful property and amenities
Cons:
Service issues
Lack of cleanliness
Noise disturbance

Categories

Cleanliness
7.56
Several reviews noted issues with cleanliness, including discovering cockroaches and general maintenance concerns.
Service
8.53
Service experiences varied, with some negative feedback on staff behavior but some positive notes on pleasant staff.
Location
9.57
The location received several positive mentions, appreciated by guests for its convenience.
Room Quality
8.02
Comments indicated mixed experiences with room quality, including hard beds and noise issues.
Amenities
9.55
Amenities such as pools and gyms were frequently highlighted as positive aspects of the stay.
Value for Money
9.51
Overall, guests found the amenities and location made it a good value for the price.
Food and Beverage
7.56
Negative feedback regarding the restaurant quality, highlighting poor experiences.
Overall Experience
8.53
Guests had mixed experiences, with some enjoying their stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:49

Property Description

Luxurious Accommodation with Stunning Views
Experience a luxurious stay at Krystal Grand Residences & Villas San Miguel de Allende, where every room offers a patio with a breathtaking city view. The 4-star hotel provides top-notch amenities including free WiFi, room service, and a 24-hour front desk. Indulge in comfort with a private bathroom, flat-screen TV, and air conditioning in each room. Some rooms even feature a balcony for an enhanced experience.

Convenient Location and Nearby Attractions
Situated just 3.3 km from the Historic Museum of San Miguel de Allende, our hotel also offers easy access to Church of St. Michael the Archangel and Allende´s Institute. Explore the rich cultural heritage of the area with Sanctuary of Atotonilco only 15 km away.

Relaxing Outdoor Spaces and Dining
Unwind in the hotel's garden or on the terrace, perfect for a peaceful retreat. Enjoy delicious meals at the on-site restaurant after a day of sightseeing. Book your stay at Krystal Grand Residences & Villas San Miguel de Allende for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.6
Based on 154 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.57
Room Quality: 8.02
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 7.56
Overall Experience: 8.53
I
Israel • solo_traveller • mx
8
Pros:

Sus amenidades

2026-08-19 • via Nuitee
A
Ana Maria • solo_traveller • mx
10
2026-08-19 • via Nuitee
S
Sophie • solo_traveller • fr
8
2026-08-17 • via Nuitee
G
Gabriel • family_with_children • mx
4
No cumplió la expectativa.
Pros:

Muy buena ubicación.

Cons:

1) Los muebles de la habitación así como las cortinas manchados y sucios.
2) La alberca no la tenían en operación y no tuvieron la cortesía de avisar con anticipación.
3) Completo desinterés por el personal de la recepción para solucionar los detalles.

2026-08-16 • via Nuitee
L
LauraDominguez • family_with_children • mx
7
Lindo hospedaje pero requisitos innecesarios
Pros:

Las instalaciones son muy limpias y cómodas. Es amplio, ordenado y lindo el lugar. La piscina es grande y perfecta para pasar tiempo con niños. Hay zonas para mascotas.

Cons:

Que los precios extra no están informados en la reserva, como el depósito de 1000 MXN (60 USD) y el precio extra por las mascotas. Realmente considero que el depósito no tiene sentido después de haber pagado lo que cuesta la noche de hospedaje. Además, hay un tiempo de espera extra de 15-20 min para que revisen si todo está en orden y hagan la devolución del depósito.

2026-08-14 • via Nuitee
L
Luis Javier • solo_traveller • mx
1
Pros:

Que estaba lindo el lugar.

Cons:

Que me aceptaron la devolución de mi depósito de garantia pero nunca me lo regresaron.

2026-07-18 • via Nuitee
M
María TERESA • family_with_children • mx
9
Agradable
Pros:

Un lugar limpio y Agradable

Cons:

Servicio en restaurant muy lento
Los platillos pueden mejorar
No hay muchas opciones

2026-07-07 • via Nuitee
S
Sheena • family_with_children • us
10
Great amenities! Pool is great! Has a hot tub. Not too hot though. More like lukewarm.
Pros:

The property has AC and Fans in every room that is quite rare in Mexico!

Cons:

The bed was hard. The hot water only stayed on for a bit.

2026-07-06 • via Nuitee
L
Luis Enrique • couple • mx
10
Hasta ahora el mejor lugar para quedarse en SMA
Pros:

El concepto, están muy lindas las villitas, no me había quedado en lugar así

Cons:

Todo me gustó

2026-07-04 • via Nuitee
R
RAFAEL • solo_traveller • mx
9
Pros:

La seguridad y limpieza

Cons:

Nos tocó un segundo piso y somos personas mayores. No hay elevador

2026-07-01 • via Nuitee
O
Onwordi • couple • gb
10
2026-06-25 • via Nuitee
P
Paulo • solo_traveller • mx
10
2026-06-21 • via Nuitee
M
María TERESA • solo_traveller • mx
9
El servicio. Muy lento en restaurant.
Cons:

El servicio de restaurant
Lento y los alimentos falta calidad y variedad.

2026-06-18 • via Nuitee
J
Jase Becerril • solo_traveller • mx
10
2026-06-17 • via Nuitee
J
jose antonio • solo_traveller • mx
10
Pros:

Nos apoyaron con recibirnos antes de la hora normal del check-in lo cual nos ayudó a estar a tiempo en el compromiso que teníamos, muchas gracias!

2026-06-16 • via Nuitee
A
Ana Cristina • family_with_children • mx
9
2026-06-16 • via Nuitee
S
salas • solo_traveller • mx
8
Pros:

Las habitaciones muy comodas

Cons:

Las albercas no estaban funcionando, el personal aún con muy poca experiencia

2026-05-22 • via Nuitee
N
NALLELY • family_with_children • mx
10
2026-05-19 • via Nuitee
S
Samuel • extended_group • us
10
2026-05-15 • via Nuitee
M
Monica • solo_traveller • mx
10
Pros:

Las instalaciones

Cons:

El restaurante, atención muy lenta y mesero poco cortes

2026-05-05 • via Nuitee