Krystal Grand Residences & Villas San Miguel de Allende

Hotels
8.6 (124 reviews)
Carretera San Miguel - Celaya 41, Fracc. Villa de Los Frailes, San Miguel de Allende, Gto. , San Miguel de Allende , mx

listing image 1
Show all photos

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Clean and spacious rooms
Beautiful property and amenities
Cons:
Service issues
Lack of cleanliness
Noise disturbance

Categories

Cleanliness
7.56
Several reviews noted issues with cleanliness, including discovering cockroaches and general maintenance concerns.
Service
8.53
Service experiences varied, with some negative feedback on staff behavior but some positive notes on pleasant staff.
Location
9.57
The location received several positive mentions, appreciated by guests for its convenience.
Room Quality
8.02
Comments indicated mixed experiences with room quality, including hard beds and noise issues.
Amenities
9.55
Amenities such as pools and gyms were frequently highlighted as positive aspects of the stay.
Value for Money
9.51
Overall, guests found the amenities and location made it a good value for the price.
Food and Beverage
7.56
Negative feedback regarding the restaurant quality, highlighting poor experiences.
Overall Experience
8.53
Guests had mixed experiences, with some enjoying their stay while others had significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 14:49

Property Description

Luxurious Accommodation with Stunning Views
Experience a luxurious stay at Krystal Grand Residences & Villas San Miguel de Allende, where every room offers a patio with a breathtaking city view. The 4-star hotel provides top-notch amenities including free WiFi, room service, and a 24-hour front desk. Indulge in comfort with a private bathroom, flat-screen TV, and air conditioning in each room. Some rooms even feature a balcony for an enhanced experience.

Convenient Location and Nearby Attractions
Situated just 3.3 km from the Historic Museum of San Miguel de Allende, our hotel also offers easy access to Church of St. Michael the Archangel and Allende´s Institute. Explore the rich cultural heritage of the area with Sanctuary of Atotonilco only 15 km away.

Relaxing Outdoor Spaces and Dining
Unwind in the hotel's garden or on the terrace, perfect for a peaceful retreat. Enjoy delicious meals at the on-site restaurant after a day of sightseeing. Book your stay at Krystal Grand Residences & Villas San Miguel de Allende for an unforgettable experience.

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 01:00 PM

Location

Guest Reviews

8.6
Based on 124 reviews
Cleanliness: 7.56
Service: 8.53
Location: 9.57
Room Quality: 8.02
Amenities: 9.55
Value for Money: 9.51
Food and Beverage: 7.56
Overall Experience: 8.53
J
Juliana • family_with_children • mx
2
Cuidado al pagar
Pros:

Las suites son espaciosas y cómodas. El lugar es muy tranquilo y agradable.

Cons:

Desafortunadamente nos clonaron las tarjetas de crédito al pagar en la recepción del hotel.

2026-02-27 • via Nuitee
M
Moises • couple • mx
10
2026-02-26 • via Nuitee
J
Jorge Luis • extended_group • mx
10
Un bien lugar para descansar
Pros:

Todo cómodo y funcional

Cons:

La variedad de alimentos del restaurante y la tardanza en la gestión de los alimentos.

2026-02-25 • via Nuitee
C
Carlos • couple • mx
10
Pros:

En general todo

2026-02-11 • via Nuitee
E
Elvira • extended_group • mx
9
Pros:

Las instalaciones, la limpieza

Cons:

Los precios del restaurante

2026-01-31 • via Nuitee
C
Camilo • couple • co
3
Pros:

Bonito lugar.

Cons:

Envíe una queja formal por la pérdida de un dinero durante una sesión de limpieza.

2026-01-27 • via Nuitee
S
shujuan • extended_group • mx
8
very good, will recommend to my friends
Pros:

the location is perfect, and the swimming pool is awesome, the staff is very nice

2026-01-26 • via Nuitee
G
Georgina • couple • mx
7
2026-01-26 • via Nuitee
J
Juan • couple • mx
8
Pros:

Son villas, tipo departamento, en mi caso, íbamos 2 personas y el departamento tenía 2 habitaciones, era demasiado pero están cómodas, limpias, tienes cocineta, refrigerador, etcétera.
Aunque no la utilizamos.

Cons:

El restaurante, pagué un desayuno incluido, en la página no te dicen qué tipo de desayuno te dan, en este caso es un americano, pan, fruta y café.
Te ofrecen el bufet, pero no está bueno. La comida fría, tenías que servirte y lo llevaban a la cocina a calentar porque no tenían "alcohol " para mantener caliente la comida.
Los meseros bien...pero la comida muy muy malita.

2026-01-19 • via Nuitee
N
Nuñez • couple • mx
10
2026-01-12 • via Nuitee
E
Eduardo • extended_group • mx
1
Nunca se hospeden aquí!!
Pros:

Nada

Cons:

Llegue con mi familia y me pedian un codigo QR cosa que nunca enviaron al ponerme en contacto con ellos nunca contestaron, que desagradable experiencia. Comentan los guardias que seguido pasa eso al parecer es fraude.

2026-01-08 • via Nuitee
A
Alejandro • family_with_children • mx
10
Excelente lugar! Sin duda volvería
Pros:

La habitación (todo: el tamaño, las camas, los baños, la sala, etc), las instalaciones.

Cons:

El personal en recepción podría ser más amable

2026-01-06 • via Nuitee
A
Andres Felipe • family_with_children • co
10
Genial recomendado q top
Pros:

Genial recomendado

Cons:

Todo me gustó

2026-01-06 • via Nuitee
E
Erika • extended_group • mx
9
2026-01-05 • via Nuitee
R
RoEs • extended_group • mx
10
Pros:

Instalaciones limpias y amplias

2025-12-30 • via Nuitee
M
Miguel • couple • mx
10
2025-12-16 • via Nuitee
E
Ezequiel • extended_group • mx
10
Cons:

The receptionist wanted to charge me a 2nd time for my room when it was already paid.
The bartender if you could call her that seemed lost in space and brought me drinks I didnt ask for plus drinks were crazy expensive

2025-11-21 • via Nuitee
S
Sanchez • family_with_children • mx
7
Boembio con bemoles
Pros:

La amplitud

Cons:

La limpieza, encontramos cucarachas; el mantenimiento tuvimos goteras y había riesgo de caer al resbalarse justo en las escaleras; no hay sillas en terraza, las chimeneas son sólo decorativas.

2025-11-12 • via Nuitee
C
Chris • couple • us
7
Pros:

Views, clean, staff was pleasant.

Cons:

Bed was hard as a rock. No heating in the mini-split, only air conditioning, with overnight and morning temperatures just above freezing.

2025-11-11 • via Nuitee
I
Irene • extended_group • cr
2
2025-11-04 • via Nuitee